11 Car Rental Brands at JFK Airport (JFK)

To pick up the car took over an hour and was outrageous.

Reviewed: Apr 23, 2024

The car was a great size and we were thrilled with it.

Reviewed: Sep 5, 2023

They made life easy for me . No stress

Reviewed: Nov 18, 2022

Se negaron a entregarme el auto porque el nombre en mi tarjeta de crédito no coincidía exactamente con el nombre en mi licencia de conducir

Reviewed: Jun 30, 2022

El vehículo era de 2019 y tenía un fallo mecánico. No estaba en perfectas condiciones

Reviewed: Aug 19, 2020

Good car Deposit not received after more than 24 days

Reviewed: Mar 21, 2024

No complaints

Reviewed: Mar 18, 2024

Long waiting time due to insufficient staff, crowded office space as a result.

Reviewed: Jan 1, 2024

Disgraceful lazy and rude service, charges from card taken and not refunded promptly

Reviewed: Dec 6, 2023

The person who attended to me at pickup was awesome. Very patient and friendly. Left a wonderful impression.

Reviewed: Nov 16, 2023

When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.

Reviewed: Mar 19, 2024

To pick up we had to wait almost 2 hours

Reviewed: Sep 5, 2023

Very expensive

Reviewed: Jul 31, 2023

3 hours to get the car

Reviewed: Jul 4, 2023

The car exceeded my expectations, easy to pick up and drop off. The counter staff very helpful and nice. This rental car (Dollar) is the best I've ever rented.

Reviewed: Feb 17, 2023

I recently rented a car from Hertz in JFK Airport New York, and my experience was exceptional. The staff was friendly and efficient, making the pick-up process quick and seamless. The car itself was clean, well-maintained, and exactly what I needed for exploring the city and surrounding areas. Return was equally hassle-free. I highly recommend Hertz for anyone looking for reliable and convenient car rental service in New York.p

Reviewed: Mar 12, 2024

The car had mechanical problem. The cat vibrates non stop whenever the car go over 60 MPH. Told the return agent and they did nothing about it. , they didn’t even said they sorry for my experience.

Reviewed: Nov 10, 2021

The use of ezpass its too expensive. I paid 51 bucks for a toll of 16. Even when I not activate ezpass. The car was very good, but not as close as advertised. You gave me a Kia Sorento, when the contract said Nissan Pathfinder.

Reviewed: Jun 25, 2021

exceed my expectations

Reviewed: Nov 1, 2019

It'd be better that customer is provided with more details about the toll fee charge scheme at the counter. Tks

Reviewed: Aug 15, 2019

yes alamo was very fast and efficient checkin for me this time .. at other times ive waited but this time was quick and smooth. very curteous and professional and great cust service.

Reviewed: Dec 6, 2023

Great.

Reviewed: Dec 4, 2022

Superb location, service and vehicle. Faultless service and a really excellent experience.

Reviewed: Aug 25, 2022

El auto fue una subaru outback muy economica y de buen espacio, aunque me interesaba una jeep, fue una mejor elección, excelente atención cuando me entregaron el carro.

Reviewed: Aug 9, 2021

Very good cars! Excellent prices NO HOLD ON THE CARD Best service Ever

Reviewed: Jan 10, 2020

Max and Chris at the JFK rental car were amazing. So friendly with customer.

Reviewed: Mar 21, 2023

Car perfect. Agent did try to up sell insurance but declined all much to her dismay.

Reviewed: Oct 27, 2022

Only 1 Thrifty person on counter, Sixth had 4 people on the adjacent counter. Poor signage for car rental at airport. No sat nav on car nor I phone connection

Reviewed: Aug 9, 2021

the price when paying is much different from the promised one. impose insurance. as a result, renting a car is more expensive

Reviewed: Jul 6, 2020

I am ordered full size care but get minivan.

Reviewed: May 25, 2020

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

Reviewed: Nov 23, 2022

The car rental personnel were very helpful..

Reviewed: Jul 15, 2022

I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.

Reviewed: Jun 15, 2022

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

Reviewed: Jan 28, 2022

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

Reviewed: Mar 18, 2020

No issues on collection. Nice car, fitted the bill. Easy drop off.

Reviewed: Jan 21, 2020

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

Reviewed: Dec 12, 2019

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Reviewed: Nov 20, 2019

You’re understaffed and do not appear to check vehicles mechanicLe status.

Reviewed: Aug 15, 2019

I was surprised at the uncleanliness of the vehicle. Dirty seat, windows and console.

Reviewed: Aug 14, 2019

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Reviewed: Sep 4, 2019

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Reviewed: Jun 25, 2019

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

Reviewed: Aug 26, 2019

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.

Reviewed: Sep 10, 2018