12 Car Rental Brands at JFK Airport (JFK)

Lo unico que sugiero, es que hubiese sido conveniente para mi que Qeeq hibiera podido agregar mi numero de Hertz Gold Member a la renta. Consulte y se me informo que no era

Reviewed: Oct 31, 2024

Satisfied

Reviewed: Jul 11, 2024

Overall satisfactory, had to queue at New York airport for the staff to bring each car over, which took some time. The car was very new, only a few thousand kilometers, easy to drive, and returning the car was convenient. Overall a good experience.

Reviewed: Jul 4, 2024

Very satisfied

Reviewed: Jun 25, 2024

Loved it

Reviewed: Apr 18, 2024

Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.

Reviewed: Oct 29, 2024

See above

Reviewed: Oct 26, 2024

Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring. More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.

Reviewed: Sep 24, 2024

The pick up was terrible Avis need more staff on the pickup desk. Priority customers kept coming in and going to the front of the line.

Reviewed: Aug 3, 2024

Overall very satisfied.

Reviewed: Jul 21, 2024

Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.

Reviewed: Oct 28, 2024

We were delayed at immigration with an interminable line! By the time we arrived at the Budget office, it was closed. After evaluating the options, I decided to hire a car for 24 hours from Avis; while I was in the Avis office, I heard another customer say that he had a Budget reservation, I asked him about it and he told me that Avis and Budget are the same company, so I was able to pick up the car I had originally reserved from the Avis counter. I was glad I did not spend the extra money on a taxi or additional rental, however a little more information would have gone a long way to relieve the stress and not make us waste another hour looking for solutions, after we had been traveling for more than 24 hours.

Reviewed: Oct 26, 2024

Please see above, it was way below what I am used to experiencing with Budget.

Reviewed: Oct 4, 2024

Good Hospitality, Appreciate if you could add more staff in JFK so that the que gets faster.

Reviewed: Oct 1, 2024

Here's a comment you can use for Budget Car Rental: --- I’m extremely disappointed with my recent experience with Budget Car Rental at JFK Airport. Despite booking a car through QEEQ and paying in advance, I encountered several issues. The staff were unhelpful and rude, and I was informed that no cars were available upon arrival. After finally getting a vehicle, I was later hit with an unauthorized charge of USD 1202.39 on my credit card, despite being assured by customer service that there would be no extra fees for dropping off the car at a different location. I’ve tried to resolve this directly with your customer support, but I have yet to receive the refund that was promised. As a visitor from London, this entire experience has been incredibly stressful, and I’m now worried about additional charges on my credit card due to this error. This kind of service is unacceptable, and I would not recommend Budget to anyone based on my experience.

Reviewed: Aug 19, 2024

Great service

Reviewed: Oct 19, 2024

Service is just typical.

Reviewed: Jul 27, 2024

When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.

Reviewed: Mar 19, 2024

Excellent

Reviewed: Feb 26, 2024

To pick up we had to wait almost 2 hours

Reviewed: Sep 5, 2023

Very satisfied

Reviewed: Aug 1, 2024

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

Reviewed: Jul 20, 2024

Max and Chris at the JFK rental car were amazing. So friendly with customer.

Reviewed: Mar 21, 2023

Good

Reviewed: Nov 20, 2022

Satisfied

Reviewed: Nov 17, 2022

The service attitude was excellent, with smiles throughout the process.

Reviewed: Jun 17, 2024

yes alamo was very fast and efficient checkin for me this time .. at other times ive waited but this time was quick and smooth. very curteous and professional and great cust service.

Reviewed: Dec 6, 2023

Great.

Reviewed: Dec 4, 2022

Superb location, service and vehicle. Faultless service and a really excellent experience.

Reviewed: Aug 25, 2022

El auto fue una subaru outback muy economica y de buen espacio, aunque me interesaba una jeep, fue una mejor elección, excelente atención cuando me entregaron el carro.

Reviewed: Aug 9, 2021

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

Reviewed: Nov 23, 2022

The car rental personnel were very helpful..

Reviewed: Jul 15, 2022

I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.

Reviewed: Jun 15, 2022

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

Reviewed: Jan 28, 2022

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

Reviewed: Mar 18, 2020

No issues on collection. Nice car, fitted the bill. Easy drop off.

Reviewed: Jan 21, 2020

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

Reviewed: Dec 12, 2019

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Reviewed: Nov 20, 2019

You’re understaffed and do not appear to check vehicles mechanicLe status.

Reviewed: Aug 15, 2019

I was surprised at the uncleanliness of the vehicle. Dirty seat, windows and console.

Reviewed: Aug 14, 2019

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Reviewed: Sep 4, 2019

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Reviewed: Jun 25, 2019

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

Reviewed: Aug 26, 2019

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.

Reviewed: Sep 10, 2018

It's okay.

Reviewed: Nov 17, 2017

Easy and convenient, smooth return process, car condition was very good

Reviewed: Oct 29, 2017

The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.

Reviewed: Jun 8, 2017