11 Car Rental Brands at Newark Liberty International Airport (EWR)

オイル、空気圧のチェックが必要

Reviewed: Nov 2, 2024

The car was absolutely amazing, very clean and safe, a new car with only 10k miles. The Pick-Up process was very easy and a delight. The lady on the counter was lovely and made the process simple and very fast. The whole process took about 15 minutes.

Reviewed: Sep 29, 2024

Very good

Reviewed: Jul 29, 2024

I waited in line for 40 minutes, and when it was finally my turn, they said the car wasn't ready yet. I had to wait another 40 minutes. This was quite inconvenient, and the line was also very long. But at least they gave me two nice cars, both brand new Lincoln Corsairs.

Reviewed: Jul 24, 2024

The service was pretty good, but finding the pickup and drop-off locations was a bit challenging.

Reviewed: Jul 9, 2024

Overall experience was a net positive. I booked a Volkswagen Jetta or similar and received a red Dodge Hornet, which is a small SUV. Wish rental car colours didn't stick out like a sore thumb. Felt uneasy with drop-off as no one inspected the car or provided receipt of drop off. I was directed to pull up behind other rental cars and leave the keys on the dashboard. I took many pictures to ensure I have proof of drop off, including a full tank of gas. Three days later the $250 hold is still pending on my credit card.

Reviewed: Aug 28, 2024

Very good

Reviewed: Jul 31, 2024

Very satisfied

Reviewed: May 25, 2024

It's okay

Reviewed: Apr 12, 2024

The overall service is very efficient; you can leave as soon as you park the car.

Reviewed: Nov 20, 2023

I rented the car for just a few hours, but they asked if I wanted to prepay for gas for $52. They also asked if I wanted to upgrade for an extra fee. They charged $33 for a day of unlimited tolls, but I didn't even need it since I purposely avoided highways.

Reviewed: Jul 22, 2024

the staff was extremely helpful and informative. very courteous

Reviewed: Jul 4, 2024

Satisfactory

Reviewed: Jun 14, 2024

Very good

Reviewed: Jun 4, 2024

They refused to let me (even with surcharge) change the drop off location because I went thru qeeq. This is a big problem for 3d party brokers.

Reviewed: May 14, 2024

Acceptable

Reviewed: Jun 3, 2024

Not bad, will come again next time

Reviewed: Jan 1, 2024

No issues with Thrifty. Great service.

Reviewed: Aug 25, 2023

was 2nd in queue when I got to EWF rental pick-up at P3. In fact i was 1 hour ahead of booking time and the staff allowed me to collect the vehicle. Staff at the counter was helpful in explaining the details of the car rental.

Reviewed: Jun 5, 2023

more than 2 hours to collect the car. the car had been used by a smoker and we could not drive with the windows closed

Reviewed: May 25, 2022

Car rental experience was exceeded my expectations. There's a little bit of wait on the line to accommodate but reasonable when you are renting a car. The car is immediately available after the counter check-in.

Reviewed: May 22, 2024

Pretty good

Reviewed: Mar 23, 2024

Rented a car for a week at $55 per day. Extended the rental for another 5 days, but the price went up to almost $80 per day, which is very disappointing.

Reviewed: Dec 24, 2023

The car was perfect..... but the problem was that the car had been paid for,but they could pick up the payment. We jad to pay again

Reviewed: Dec 22, 2023

Average

Reviewed: Jun 10, 2023

Checkin Counter staff's responses were curt, speaks w minimal eye contact, no greetings, no smiles, no 'thank you'....simply bored with her job (?) Overall, unapproachable & checkin was unpleasant. In contrast, Checkout staff were courteous & professional.

Reviewed: Oct 25, 2022

The customer service kindly asked about the size of the luggage and then upgraded to a larger Nissan for free. Super considerate. The signs for picking up and returning the car were very clear, so I had no problems even as a woman!

Reviewed: Feb 22, 2024

Pleasant and professional service.

Reviewed: Dec 29, 2023

No queues for pick-up. For drop-off, just park the car and hand in the keys.

Reviewed: Sep 2, 2018

1ere expérience avec un pick-up ! Trop bien ! Voiture au top, juste une remarque,il manquait une fermeture pour le coffre car on a eu un peu de pluie et pas cool le coffre ouvert. Sinon super voiture et Alamo au top. Très bon accueil au comptoir.

Reviewed: Sep 4, 2023

Muy bien

Reviewed: Sep 6, 2022

Counter staff very good and friendly. Car dashboard was really dusty and they were a bit stressy with us when we asked them to clean it.

Reviewed: Jul 19, 2022

El coche superó mis expectativas todo limpio cómodo y muy amable el servicio

Reviewed: May 31, 2021

The front desk staff was very helpful. They informed me that one of the seats in the Dodge I had booked was not in great condition and offered several alternative models to choose from. I ended up selecting a Toyota Sienna minivan. It had only been driven a few thousand kilometers, and it was very spacious and comfortable.

Reviewed: Jun 7, 2019

Poor customer service

Reviewed: Aug 6, 2021

After returning home, I was inexplicably charged over 300 dollars. The rental customer service said it was an upgrade fee, but we rented the model we had booked, and no one informed us at pickup. This is outrageous!

Reviewed: Apr 11, 2019

Easy procedures, convenient return

Reviewed: Oct 7, 2017

They wanted me to buy a daily toll package during the rental, which I didn't. They refunded the $200 temporary hold. After two months, my credit card was mysteriously charged $77.99. I am currently reporting this.

Reviewed: Sep 20, 2017

It was a great car rental experience, they gave me the newest car without any fuss.

Reviewed: Jul 18, 2017

Went early, not too many people, and the queue time was short. The service attitude of the rental company staff was average, not too friendly but not rude. They strongly recommended many unnecessary extra items. In the end, I only accepted paying around 50 USD for not having to refill the gas tank upon return. In hindsight, it was unnecessary since there were plenty of gas stations around the return area. Additionally, about three weeks after returning home, my credit card was automatically charged 26 USD. After inquiry, I found out it was due to an electronic toll. The toll was 1 USD, and the rental company's service fee was 25 USD, which seems excessive.

Reviewed: Jun 3, 2019

Unreasonable charges, received a $550 bill which is higher than the rental cost, it's simply robbery!

Reviewed: Apr 26, 2019

Extremely dissatisfied. The rental company staff were rude throughout the entire process. They set up various obstacles to prevent us from picking up the car. Tried every possible way to charge us extra fees and attempted to forcefully sell us a full tank of gas at a high price. They refused to give us the car unless we bought it. We've rented cars multiple times in the UK, USA, and Thailand and have never encountered such unreasonable behavior. Even in Japan, where the process is the most complicated and strict, we were treated politely. Very disappointed, this is a company that does not respect its customers.

Reviewed: Feb 27, 2019

I've always rented cars through this platform, but this time the experience was terrible. After returning the car, the American rental company charged me $280, $275 of which was a management fee and the rest was for tolls. I don't question the toll fees, but the $275 management fee is absurd. I rented a car at the same airport two years ago and didn't have this charge. This fee is almost equal to the rental cost itself, meaning I paid almost twice the amount for the rental. The rental company said the high cost was due to labor costs, but I doubt such a significant difference between companies at the same airport. The customer service representative said they tried to negotiate with the rental company but got nowhere. If they continue to treat Chinese customers this way, this platform should stop collaborating with them to prevent more people from being deceived. Avoid Advantage Rentals at all costs.

Reviewed: Jan 30, 2019

Very satisfied, see detailed review

Reviewed: Nov 13, 2018