11 Car Rental Brands at Newark Liberty International Airport (EWR)

It is ridiculous that they rent out PHEVs when the customer has no way o charging the electric battery

Reviewed: Feb 2, 2025

The queue was too long and there were too few staff members.

Reviewed: Jan 11, 2025

Very satisfied

Reviewed: Jan 5, 2025

Excellent

Reviewed: Dec 3, 2024

Very satisfied

Reviewed: Sep 22, 2024

Counter wasn't too busy, got the car I reserved, which isn't always the case. No difficulty locating my reservation.

Reviewed: Jan 22, 2025

Quite satisfied.

Reviewed: Jan 5, 2025

I've booked Corolla n got a similar one Kia which i felt was a downgrade and the car condition was not the best...right side of the car had lots of scratches and dented and the lady at newark was super gruchy, not friendly at all. However, return at Albany Airport, the staff was much more helpful and friendier

Reviewed: Dec 20, 2024

Very good

Reviewed: Dec 5, 2024

הכול היה מצוין

Reviewed: Dec 4, 2024

The wait time at the desk to get the actual vehicle after the check in was way longer than expected

Reviewed: Jan 8, 2025

The customer service kindly asked about the size of the luggage and then upgraded to a larger Nissan for free. Super considerate. The signs for picking up and returning the car were very clear, so I had no problems even as a woman!

Reviewed: Feb 22, 2024

Pleasant and professional service.

Reviewed: Dec 29, 2023

No queues for pick-up. For drop-off, just park the car and hand in the keys.

Reviewed: Sep 2, 2018

Very good.

Reviewed: Oct 7, 2024

The condition of the car was not great. Later, the battery was weak and the car was hard to start. At some point, it wouldn't start at all.

Reviewed: Sep 23, 2024

Satisfied

Reviewed: Aug 26, 2024

Satisfied, very convenient.

Reviewed: Aug 22, 2024

Very satisfied. No upselling, and the waiting time in line was short. Dollars car rental company offers no upselling, and both pick-up and drop-off were quick.

Reviewed: Aug 18, 2024

The service attitude was excellent, and the car was in great condition.

Reviewed: Aug 21, 2024

1ere expérience avec un pick-up ! Trop bien ! Voiture au top, juste une remarque,il manquait une fermeture pour le coffre car on a eu un peu de pluie et pas cool le coffre ouvert. Sinon super voiture et Alamo au top. Très bon accueil au comptoir.

Reviewed: Sep 4, 2023

Muy bien

Reviewed: Sep 6, 2022

Counter staff very good and friendly. Car dashboard was really dusty and they were a bit stressy with us when we asked them to clean it.

Reviewed: Jul 19, 2022

El coche superó mis expectativas todo limpio cómodo y muy amable el servicio

Reviewed: May 31, 2021

Car rental experience was exceeded my expectations. There's a little bit of wait on the line to accommodate but reasonable when you are renting a car. The car is immediately available after the counter check-in.

Reviewed: May 22, 2024

Poor customer service

Reviewed: Aug 6, 2021

After returning home, I was inexplicably charged over 300 dollars. The rental customer service said it was an upgrade fee, but we rented the model we had booked, and no one informed us at pickup. This is outrageous!

Reviewed: Apr 11, 2019

Easy procedures, convenient return

Reviewed: Oct 7, 2017

They wanted me to buy a daily toll package during the rental, which I didn't. They refunded the $200 temporary hold. After two months, my credit card was mysteriously charged $77.99. I am currently reporting this.

Reviewed: Sep 20, 2017

It was a great car rental experience, they gave me the newest car without any fuss.

Reviewed: Jul 18, 2017

Went early, not too many people, and the queue time was short. The service attitude of the rental company staff was average, not too friendly but not rude. They strongly recommended many unnecessary extra items. In the end, I only accepted paying around 50 USD for not having to refill the gas tank upon return. In hindsight, it was unnecessary since there were plenty of gas stations around the return area. Additionally, about three weeks after returning home, my credit card was automatically charged 26 USD. After inquiry, I found out it was due to an electronic toll. The toll was 1 USD, and the rental company's service fee was 25 USD, which seems excessive.

Reviewed: Jun 3, 2019

Unreasonable charges, received a $550 bill which is higher than the rental cost, it's simply robbery!

Reviewed: Apr 26, 2019

Extremely dissatisfied. The rental company staff were rude throughout the entire process. They set up various obstacles to prevent us from picking up the car. Tried every possible way to charge us extra fees and attempted to forcefully sell us a full tank of gas at a high price. They refused to give us the car unless we bought it. We've rented cars multiple times in the UK, USA, and Thailand and have never encountered such unreasonable behavior. Even in Japan, where the process is the most complicated and strict, we were treated politely. Very disappointed, this is a company that does not respect its customers.

Reviewed: Feb 27, 2019

I've always rented cars through this platform, but this time the experience was terrible. After returning the car, the American rental company charged me $280, $275 of which was a management fee and the rest was for tolls. I don't question the toll fees, but the $275 management fee is absurd. I rented a car at the same airport two years ago and didn't have this charge. This fee is almost equal to the rental cost itself, meaning I paid almost twice the amount for the rental. The rental company said the high cost was due to labor costs, but I doubt such a significant difference between companies at the same airport. The customer service representative said they tried to negotiate with the rental company but got nowhere. If they continue to treat Chinese customers this way, this platform should stop collaborating with them to prevent more people from being deceived. Avoid Advantage Rentals at all costs.

Reviewed: Jan 30, 2019

Very satisfied, see detailed review

Reviewed: Nov 13, 2018