8 Car Rental Brands at Philadelphia Airport (PHL)

El personal del mostrador no siempre es amable

Reviewed: Nov 3, 2024

I waited for an hour, and the car still hadn't returned. Poor service.

Reviewed: Jul 26, 2024

This Avis location is quite poor.

The line to pick up the car was very long, I waited 40 minutes. The Toyota Corolla I reserved was not available, and they gave me a very old Chevrolet which was hard to drive.

Reviewed: May 18, 2024

It was good, but the only thing that was weird, was that we talked about not having E-Z toll pass, but he kept it on anyway… we found out and used it anyway, but it would have been nice to know.

Reviewed: Aug 26, 2022

AVIS charged me about $96 (£80) after dropping off the car. The only charge that I expected to come off my deposit was the toll paid in New York. That toll should have been about $20 or about £15. There was no damage to the car and the car was returned clean and fully fueled up. I dropped most scores except for the excellent staff on site so that the overall score will be average. AVIS needs to send an email breaking down the charges to justify the $96 taken from my deposit.

Reviewed: Aug 18, 2022

The first vehicle had a puncture in the tire. The replacement vehicle was in good condition, but a little dirty. The usb jack for my cell phone didn’t work so I couldn’t charge my phone in the car.

Reviewed: Nov 3, 2024

The car was fine but there was surprise charge of $12.97 added to my bill and I'm still trying to find out what it was for

Reviewed: Oct 30, 2021

I've requested a car without an e-toll device as I was going to pay all tolls in cash, which I've done. Weeks after returning the car I was charged for two tolls that I've paid in cash. Send the receipt and company did nothing. Very Poor customer service. Will not use this again!

Reviewed: Nov 30, 2019

The lady who checked me in upgraded me without my concern and didn’t realized until I got the charge for it.

Reviewed: Aug 14, 2019

Thanks for the great car

Reviewed: Jul 30, 2019

El oche estuvo bien pero para un tar un día fue imposible por los precios exagerados solo por un día y no lo permiten hacerlo desde la pócima estando ahí presentes

Reviewed: Sep 6, 2024

Short queues, convenient shuttle bus, smooth rental and usage process, no mandatory charges.

Reviewed: Jul 31, 2024

Quite satisfied

Reviewed: Jul 1, 2024

It's acceptable

Reviewed: Aug 20, 2021

Excellent service

Reviewed: May 29, 2020

Long wait time for car pickup, low efficiency, no reminders when signing the contract, and unexpected charges afterward.

Reviewed: May 15, 2024

There are not many counters at the Philadelphia airport, so there's a bit of a wait. However, once it's your turn, the service is very efficient.

Reviewed: Apr 20, 2024

Fairly satisfied

Reviewed: Apr 1, 2024

Great company

Reviewed: Jul 25, 2023

Everything went well

Reviewed: Sep 7, 2022

Satisfied

Reviewed: Mar 4, 2024

The car Had 25000 Miles on it and From the First day it was asking for an oil change… anoying A lot of scratches and one Dent on the door

Reviewed: Oct 24, 2022

Excelente servicio

Reviewed: Jul 15, 2021

Great service and price

Reviewed: Dec 10, 2019

Well after paying nearly $100 per DAY for a Cadillac XTS they didn’t have.....one Great disappointment!

Reviewed: Oct 20, 2019

Beautiful roomy clean car with updated features.

Reviewed: May 12, 2022

Unfortunately you should a lot an hour from the time you get off the plane to getvto Dollar. They only have 1 shuttle and you could easily wait 30 minutes for it to pick up

Reviewed: Oct 11, 2019

Very good service

Reviewed: Sep 29, 2019

Well

Reviewed: Aug 9, 2019

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.

Reviewed: Jul 15, 2019

No one told us you need to call to have the shuttle pick you up from the airport.

Reviewed: Jul 10, 2020

Worst customer service ever. Slow, and rude. Need better training. No employee at desk for over 10 minutes. Car was low on gas. Windows in car were dirty.

Reviewed: Jun 25, 2019

Dislike: The vehicle was not ready for me at the time of pick up. It had to be washed, cleaned and prepped for pick up before I could take it. The staff didn't even know they were supposed to have a truck rental ready for me.

Reviewed: Jul 15, 2018

The fuel charges weren't clarified with the previous staff, and they didn't contact the previous store, wasting my time to confirm. This ultimately caused me to miss my flight.

Reviewed: Jun 3, 2017