9 Car Rental Brands at Philadelphia Airport (PHL)

Great company

Reviewed: Jul 25, 2023

Everything went well

Reviewed: Sep 7, 2022

Vehicle was not ready at time of collection. Service staff was under man hence have to wait for more than an hour to process the transaction. Overall service staff were polite and professional.

Reviewed: Jun 23, 2021

When I collected the car the man at the counter tried to charge me an extra $25 for being 20 minutes early (09:40 for a 10:00 collection) and when I suggested I wait the 20 minutes in the office he was clearly displeased but carried on with the admin of check in. Then he advised that if I was at all late bringing it back he wouldn't hesitate to add a charge (Failing to notify me of the statutory 30 grace period shown in your terms). Fortunately he didn't add the charge after my objection but it left a bad taste in the mouth and I remain irritated by his attitude. Fortunately the staff member to whom I returned the vehicle had a significantly better attitude when checking the vehicle for fuel, mileage and damage (full tank, no damage).

Reviewed: Aug 23, 2019

The vehicle and service exceeded our expectations. Superb value- I had to keep checking to see if I had paid the correct price! Will recommend to all our friends and family.

Reviewed: Aug 10, 2019

The car Had 25000 Miles on it and From the First day it was asking for an oil change… anoying A lot of scratches and one Dent on the door

Reviewed: Oct 24, 2022

Excelente servicio

Reviewed: Jul 15, 2021

Great service and price

Reviewed: Dec 10, 2019

Well after paying nearly $100 per DAY for a Cadillac XTS they didn’t have.....one Great disappointment!

Reviewed: Oct 20, 2019

found staff helpful glad we rented gps, staff member helped with setting up, the rental was expensive and we upgraded which was nearly 150 dollars extra that was the only issue really

Reviewed: May 10, 2019

It was good, but the only thing that was weird, was that we talked about not having E-Z toll pass, but he kept it on anyway… we found out and used it anyway, but it would have been nice to know.

Reviewed: Aug 26, 2022

AVIS charged me about $96 (£80) after dropping off the car. The only charge that I expected to come off my deposit was the toll paid in New York. That toll should have been about $20 or about £15. There was no damage to the car and the car was returned clean and fully fueled up. I dropped most scores except for the excellent staff on site so that the overall score will be average. AVIS needs to send an email breaking down the charges to justify the $96 taken from my deposit.

Reviewed: Aug 18, 2022

Beautiful roomy clean car with updated features.

Reviewed: May 12, 2022

Unfortunately you should a lot an hour from the time you get off the plane to getvto Dollar. They only have 1 shuttle and you could easily wait 30 minutes for it to pick up

Reviewed: Oct 11, 2019

Very good service

Reviewed: Sep 29, 2019

Well

Reviewed: Aug 9, 2019

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.

Reviewed: Jul 15, 2019

The car was fine but there was surprise charge of $12.97 added to my bill and I'm still trying to find out what it was for

Reviewed: Oct 30, 2021

I've requested a car without an e-toll device as I was going to pay all tolls in cash, which I've done. Weeks after returning the car I was charged for two tolls that I've paid in cash. Send the receipt and company did nothing. Very Poor customer service. Will not use this again!

Reviewed: Nov 30, 2019

The lady who checked me in upgraded me without my concern and didn’t realized until I got the charge for it.

Reviewed: Aug 14, 2019

Thanks for the great car

Reviewed: Jul 30, 2019

They charged me 45.05 USD for tolls, despite I used my own e-pass.

Reviewed: Jul 3, 2019

No one told us you need to call to have the shuttle pick you up from the airport.

Reviewed: Jul 10, 2020

Worst customer service ever. Slow, and rude. Need better training. No employee at desk for over 10 minutes. Car was low on gas. Windows in car were dirty.

Reviewed: Jun 25, 2019

Excellent service

Reviewed: May 29, 2020

All good

Reviewed: Mar 20, 2020

Car was supposed to be medium sized SUV but couldn't even fit both of our suitcases in the back. Otherwise it was fine, although not clean when we picked it up.

Reviewed: Dec 5, 2019

Just better service at the desk and a direct line

Reviewed: Oct 3, 2019

Great experience. Will definitely rent again

Reviewed: Sep 8, 2019

Dislike: The vehicle was not ready for me at the time of pick up. It had to be washed, cleaned and prepped for pick up before I could take it. The staff didn't even know they were supposed to have a truck rental ready for me.

Reviewed: Jul 15, 2018