8 Car Rental Brands at Sacramento Airport (SMF)

Very satisfied

Reviewed: Jul 5, 2024

On my e-voucher, it said I would have to take a shuttle to 2860 Del Paso. I just took the shuttle to the airport rental place and got my car there on Aviation drive. It went really quickly.

Reviewed: Apr 7, 2022

El personal muy amable pero muy tardado el tiempo de espera para recoger el auto

Reviewed: Sep 24, 2019

I was very pleased with the car I was given. Economical but had enough horsepower to get up out of its way! Counter service was efficient and I didn't have long to wait! Very pleased with service and car!

Reviewed: Sep 4, 2019

Car itself was great. However insurance was really expensive. I paid just about $1000 in insurance alone for my rental which was 50% of the cost of the entire rental. Wish I wasn't talked into it by the counter people, otherwise good car.

Reviewed: Oct 15, 2019

The process was quick and the staff was very friendly!

Reviewed: Jun 25, 2024

There were quite a few people picking up cars, so I didn't get the model I wanted. However, I found the Jeep quite nice, especially for mountain and snowy areas.

Reviewed: Feb 23, 2024

Specific vehicle hired was not avaliable at pick up. We had specifically wanted a 4 wheel drive as we planned on going to the snow. We offered a 2 wheel drive as an alternative which was not what we were after. Unfortunately had to pay for an upgrade but did get a good discount although it was still expensive for a two week hire.

Reviewed: Jan 13, 2024

There aren't many people in line, very convenient near the airport.

Reviewed: Sep 11, 2020

Efficient work, good service.

Reviewed: Jan 1, 2018

I am very disappointed with this rental company. Firstly, despite clearly stating at the counter that we did not need any additional services, they still added over 1,000 RMB in fees. When we protested, the staff crossed out the fees with a pen and told us not to worry, but the charges were still deducted after returning the car. Multiple negotiations have not resolved the issue, leaving me extremely disappointed with Hertz!!! Furthermore, the quality of this Model 3 was particularly poor. The exterior was covered in scratches, the interior was heavily soiled, and most importantly, it had severe wind leakage far worse than other Model 3s. Additionally, we specifically asked the store staff and were told that charging was free, but we were still charged for it after returning the car. Overall, this was a very unsuccessful and unpleasant car rental experience, and our complaint is still ongoing…

Reviewed: Dec 20, 2023

The car was ready and waiting. Not much pressure for extras.

Reviewed: Dec 12, 2022

The rental drop off is not in the airport terminal. You need to take a shuttle bus to the terminal. I told them I have lots of luggage, and it will be difficult to carry it onto the bus, so one of the Hertz team members drove me to the terminal, meaning I did not have to unload the car!

Reviewed: Jul 13, 2022

Hidden charges

Reviewed: Apr 8, 2019

Very satisfied, waited 20 minutes to pick up the car

Reviewed: Nov 22, 2021

Loved the Atlas VW. Cruise control was the best thing, the sensor slows the car when another vehicle in front, at the distance you set, and gets back to your set speed on its own. This really helped our long 40 hr trip. The car is not to big, not too small and easy to manage on the freeway and parking. This is a good car for everyday use.

Reviewed: Apr 17, 2021

Excellent

Reviewed: Aug 10, 2020

The counter staff was professional and helpful. I had a little trouble hearing him because of the mask. With one person ahead of me at the counter, it took about 15 minutes for me to get to the counter. Between Hertz, Thrifty and I think it was Dollar, it would be nice to have a floater to handle any counter that needs the extra help.

Reviewed: Jul 25, 2020

The beginning was a disaster. Long lines. Slow moving. I wasn't in the car I had reserved. General chaos. The people at the desk were polite, but they were overwhelmed. It ended well because the manager put me in a different car at a reduced price.

Reviewed: Jan 23, 2020

I have been charged twice with no explanation why or contact from thrifty. The agreement on pick up and return after the car was checked said $52. We got charged that. Then several days later they have made a further $62 charge which was not agreed and I have not been invoiced for. Not happy in the slightest.

Reviewed: Sep 13, 2019

Little disappointed on the final 30$ unknown charge

Reviewed: Mar 16, 2020

Both pickup and return were at the airport. I saw long lines at other rental companies, but AVIS was very efficient.

Reviewed: Jun 19, 2019

Not too many people usually, the staff has a good attitude.

Reviewed: Jan 5, 2020

Signposting of vehicle pick up/drop off when coming from terminal an issue. Okay when first leaving terminal then cannot see where to go as no signposting. Also not sure where to go to drop off as no signposting in car park. Drop off point didn't have Alamo written on it - I had to ask.

Reviewed: Jan 5, 2020

Like: The car was great! The clerk who brought me to my car, totally great!! I loved that there was no change in the cost of the car. It was completely transparent from beginning to end.
Dislike: Drop off lady was less then nice:(

Reviewed: Sep 11, 2018

The Sacramento airport car rental center is not very large, but return areas for each rental company are clearly marked. Simply park the car and someone will come to inspect it; they will check the fuel gauge, print a receipt, and you’re good to go. Remember to leave the car keys on the dashboard. You then walk a few meters to the only building, turn right to find Alamo for renting a new car, or walk through the building to take the shuttle to the terminal for your flight. There are several toll bridges in the San Francisco Bay Area, most charge $5, while the Golden Gate Bridge charges $7.5; queues tend to be long, so don't be tempted to use the truck-only lanes on the left to avoid charges, as Alamo will bill you later with an extra service fee (often double). Be cautious of upsells at the rental counter: they might claim that without their separate rescue insurance, Alamo will not assist you (however, if you've bought QEEQ's rescue insurance, you'll still be covered). Also, prepaying for fuel to return the car empty is often more expensive than market prices, and driving it down to empty is more hassle than refilling the tank before returning.

Reviewed: Oct 21, 2017

The service staff didn't seem very honest. They suggested we choose the additional service where you don't need to return the car with a full tank, which is quite expensive. They said it's hard to find gas stations when returning the car, but in the USA, gas stations are more common than convenience stores, so there's no need to worry.

Reviewed: Dec 28, 2016

My amount due was not honored at the rental counter. They were friendly and explained they don't honor pre-payments.

Reviewed: Dec 5, 2019

Unfortunately, Advantage closed at this location the previous month, but Enterprise took over the contracts. After I was able to locate where my contract was being honored, everything went very smoothly. In fact, since there were no compact cars available, I was upgraded to a very nice full size car! Overall, a very pleasant experience!

Reviewed: Nov 6, 2019

Yes, loved this car. I was skeptical at first, due to car being a diesel, but was pleasantly surprised by this car's roominess, great gas mileage, and everything worked very well...great deal!

Reviewed: Aug 4, 2019

On the web site you make it sound like the rental amount could decrease. I have used you twice, it never has.

Reviewed: Apr 5, 2019

I reserved a compact car was giving an SUV wasted gas the gas tank wasn't full it was no one there at night to advise them about this issue

Reviewed: Apr 5, 2019

People were great but the van was beat up and dirty. It served its purpose.

Reviewed: Jan 21, 2019