6 Car Rental Brands at Sonoma County Airport (STS)

Good service, very satisfied.

Reviewed: Nov 24, 2019

The service attitude at the return store was extremely poor. The address is 330 S Garfield Ave # 108, Alhambra, CA 91801. This store is family-owned, operated by Indians. When returning the car, we had questions about additional charges and asked them to write down the details on paper. They refused, insisting we pay first and then check the bill ourselves. While we were examining our order, the Indian man in the store suddenly checked us out before we had settled the bill. He spoke in his Indian-accented English, calling us foolish for renting a car and demanding we leave so they could conduct their business. We were very angry, so we called Avis customer service to first inquire about the billing situation to protect our credit rating, and then to file a complaint, but it was futile. I advise everyone to avoid this store.

Reviewed: Aug 4, 2018