16 Car Rental Brands in Marseille, Provence-Alpes-Côte d\'Azur, France

The rental company upgraded the car model, and both pickup and drop-off were very efficient.

Reviewed: Feb 12, 2025

The French staff provided good service.

Reviewed: Jan 2, 2025

I always choose Almo when going to Provence; their service is excellent.

Reviewed: Oct 21, 2024

Great service.

Reviewed: Jul 20, 2024

Due to having multiple drivers, we were informed about the young driver fee and additional charges only when returning the car. This doubled the cost and exceeded our budget.

Reviewed: Jul 2, 2024

I had three significant issues during the car rental process that I am very dissatisfied with.
First: The car provided did not match my reservation. When booking, I specifically chose a compact car for easier driving within the ancient city. However, upon pickup, I was given a tall SUV, which I was not comfortable driving due to my familiarity with smaller cars. The rental company had no other options available, leaving me with the choice to either accept the SUV or cancel the reservation.
Second: The rental company claimed there was a compact Nissan car available at their Avignon branch and reserved it for me. As a result, I altered my travel plans last minute and drove for two and a half hours to Avignon, only to be told upon arrival that Marseille's rental office had never communicated the reservation to them, and there was no compact car available for an exchange. This misinformation from the Marseille branch caused disruption to my itinerary, and driving the oversized vehicle through small towns was both challenging and fuel-inefficient.
Third: While making the payment, the Marseille rental office charged me an additional €75 for a one-way drop-off fee, promising to refund it along with the deposit upon return (we have audio evidence of this). However, at drop-off in Montpellier, the staff insisted the €75 one-way fee had to be charged. Even after showing them the rental breakdown, they agreed to process the refund but, to this day, it has not been issued.
Regarding the return process, I encountered three major issues:
First: The navigation showed the return location as being within a seven-story parking garage. After parking the car, I spent a long time searching and eventually discovered the return point was on the basement level. I had to pay parking fees to move the car to the basement floor. Then, I had to walk to the rental office inside the train station, only to have the staff accompany me back to the basement to check the vehicle. The process was overly complicated as the rental office is inside the train station with no parking in front, and there was no prior instruction explaining that the return spot was specifically in the basement level.
Second: Upon inspection during the return process, the staff pointed out a pinhole-sized crack on the windshield. Despite our thorough inspection when picking up the car and recording a video of the car, we completely missed this tiny crack. After repeated confirmations, we were certain there was no collision during our rental period. Following further investigation, the staff verified that the crack was not our fault and we were not held liable for it. However, this issue delayed our return process for an hour. Luckily, we had allowed sufficient time to catch our train, or this could have disrupted our travel plans.
Third: During the final billing, the rental company still deducted the €75 one-way drop-off fee. Despite presenting evidence and arguing our case, they merely stated that the refund would be processed later. To date, we have not received it. We kindly request Zuzuche's customer service team to assist in recovering the overcharged one-way drop-off fee.

Reviewed: Jan 14, 2025

Satisfied

Reviewed: Oct 4, 2024

Overall service is good.

Reviewed: Oct 1, 2024

Simple and smooth.

Reviewed: Sep 24, 2024

The car from Marseille had brake pad issues. QEEQ coordinated and replaced it with a new car (picture 2), a 1,000-kilometer new model. However, the entire process took 24 hours, which affected our itinerary.

Reviewed: Aug 31, 2024

Very good.

Reviewed: Dec 24, 2024

Perfect score! They upgraded us to the tent version. Provence was amazing!

Reviewed: Dec 11, 2024

The overall service level is quite good.

Reviewed: Nov 24, 2024

The process was very fast, and there was no forced requirement to purchase additional insurance. They only charged a 600 credit card deposit. To drive out of the parking lot, you need a code provided by the rental company, but the staff apparently didn’t inform us about this, so we had to return to the rental office to ask again.

Reviewed: Sep 23, 2024

Very good, extremely satisfied

Reviewed: Jun 24, 2024

Overall service is acceptable, but the pickup point was extremely difficult to find. Spent half an hour looking around the airport, and even calling them wasn't helpful.

Reviewed: Dec 4, 2024

I rented a Renault Austral SUV. I've rented cars in many countries including the USA, UK, Ireland, Turkey, Canada, and New Zealand, but the service from National in Marseille is the best, without a doubt!

Reviewed: Oct 25, 2024

Excellent

Reviewed: Oct 1, 2024

처음 거래했는데 좋았습니다

Reviewed: Aug 25, 2024

Reservamos un coche y nos dieron otro inferior por el mismo precio. Enseñábamos al reserva y no se hacían cargo

Reviewed: Aug 3, 2024

Overall okay, just a bit slow.

Reviewed: Jul 4, 2024

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

Reviewed: Apr 16, 2024

Satisfied

Reviewed: Sep 30, 2024

Overall service is satisfactory.

Reviewed: Sep 11, 2024

Good service and friendly attitude.

Reviewed: Aug 18, 2024

The car rental process was very fast.

Reviewed: Jul 27, 2024

The service at the store was excellent. The car provided was very new, less than 10,000 kilometers, and very clean. When returning the car, the fuel gauge did not show full because the C3's gauge had some issues. After explaining this to the lady at the store, she was very helpful and had a great attitude. She processed the return for us immediately, and the speed was super fast.

Reviewed: Oct 16, 2023

Car was very good. Wait to collect was frustrating because Saturday afternoon appears to be car rental busiest time.

Reviewed: Aug 31, 2024

The rental car had an additional charge of 60 EUR but I'm not sure why. There was a chip in the car's window that I didn't notice when picking it up.

Reviewed: Jul 13, 2022

On a eu un délai de 2h30 pour récupérer le véhicule. Inadmissible avec peu de personnel pour un nombre important de location connu. Bien évidemment attente debout dehors au soleil...

Reviewed: Sep 2, 2019

We had a problem at pick-up as the location was closed so the shuttle from the airport was not available (they were not expecting us) and an employee returned to the location especially to open up for us.

Reviewed: Jul 8, 2024

The agent kept forcing us to buy insurance, otherwise he would make it difficult for us to get the car. I told him I already had full insurance, but he didn't acknowledge it and forced us to buy insurance using documents in French, and made us sign. It took two extra hours before we got the car. This felt like fraudulent behavior. As it was our first time renting a car, we didn't know any better and had to comply to get the car. Later, we saw two extra charges on the bill: 212 euros and 265 euros, but we don't know what they were for.

Reviewed: Jun 12, 2023

There was a bit of a language barrier at first, and the staff seemed quite impatient and unfriendly towards Chinese people.

Reviewed: Jun 13, 2019

Our flight landed very early which meant we were at the counter at 9:45am for a 10:30 booking. The staff were unable to access the booking until 10:30 which meant a 45 minute wait. Not great when you have been traveling since 4am! Other than that it was a very smooth experience and we will definitely use Dollar again.

Reviewed: Sep 6, 2022

The company you provided the rental with (interment) have sent me an unreadable invoice and have charged me an additional £50 to my credit card without my permission, after they had cleared my rental and said there would be no further charge. The email address from which they sent the invoice is a no reply address so I cannot even reply. This is totally unacceptable and to take additional money without my agreement is fraudulent.

Reviewed: Mar 11, 2020

Would absolutely not recommend Interrent to anyone. It took over 60 minutes to get the vehicle and once at the counter they charged me an extra 80€ on "basic services". Once that was over, the car was as expected, but they didn´t even have the thought of cleaning it. Overall a bad experience.

Reviewed: Sep 19, 2019

We did not get the car we wanted. We were not given any other option than what we got 'take it or leave it'. They were totally over the top in trying to sell insurance. They insisted on a credit card (which a lot of people don't use anymore). Why not take a deposit on a visa debit. We had to pay c€250 for this reason. The building is overcrowded and their process is too slow. It is not obvious to take a ticket when you arrive.

Reviewed: Sep 13, 2019

The airport rental desk staff claimed I had zero insurance and tried to make me sign a document to acknowledge it. Allegedly nobody has insurance with inter rent. I object to have vastly different expectations between booking and actual execution. If you are aware of what inter rent / gold car are going then you need to make your booking more transparent. If not, you should take this up with them and stop trying to extort customer at the desk

Reviewed: Sep 8, 2019

Prix intéressant mais Longue attente pour récupérer le véhicule, montant de la caution très importante si vous ne prenez pas leur propre assurance. J’ai du faire noter plusieurs rayures qui n’avaient pas été mentionnées sur le contrat d’origine.

Reviewed: Jul 25, 2019

Le temp d’attente est un peu trop long quand on vient en famille a cet emplacement. Et peut-être afficher un plan détaillé dans les réservations.

Reviewed: Oct 21, 2019

Long waiting time, excessively long for the car return, I have almost lost my flight for the bad service I have received at Goldcar (used by Rodhium).

Reviewed: Sep 9, 2019

Personnels très accueillant, service très rapide, je recommande rhodium à tout le monde

Reviewed: Jun 14, 2019

An additional 60 euros was charged because the driver had less than 5 years of driving experience. Poor service!

Reviewed: Oct 23, 2018

Our flight landed early and we got through baggage handling and passport control early which meant we were an hour early to pick up the rental. However thrifty would not let us pick up the car or even queue up until the time we had scheduled not even for an additional price. The car was there and ready so this seemed really odd

Reviewed: Sep 3, 2019

The car was just as expected so no complaints it just took a long time to pick the car up due to the lack of staff serving on the counters

Reviewed: Aug 15, 2019

Few cars available in the catagory reserved. The car offered was dirty , full of scratchs !

Reviewed: Jul 15, 2019

2 personnes au guichet pour 10 personnes qui attendent. rien de bien mechant. accueil courtois et assez pro meme si un peu trop insistant sur la vente d'assurance. mais voiture (captur) dans un état lamentable, sieges sales, carrosserie rayée, et surtout freins sur les disques, donc voiture vraiment dangereuse. avec seulement 44K au compteur ca fait beaucoup. pourtant habitué de firefly je n'avais pas eu de gros soucis avec eux. ce qui m'a le plus gené c'est l'explication du resp d'agence qui m'explique que les voitures ne sont pas cheres et qu'ils ne facturent plus le nottoyage...cela explique des voitures sales et en mauvais état mecanique.

Reviewed: Jul 15, 2019

Rescue and car replacement were not timely after the vehicle broke down, and insurance responsibility was shirked afterwards.

Reviewed: Jul 3, 2017

Although we reserved a Peugeot 207 and got a Volkswagen Polo 1.6L at pick-up, the car was brand new with a large trunk, so we were satisfied.

Reviewed: Oct 29, 2013

Very good

Reviewed: Aug 21, 2013