Guest reviews

• Enterprise

  10 - "Si"

• CLICK RENT

  10 - "El coche fue mejor de lo que esperaba "

• FLIZZR

  5 - "Primero, te amenazan como una mafia para que contrates un seguro que no necesitas. Si no lo haces, aunque devuelvas el coche en perfecto estado, te mandan fotos de mala calidad que desaparecen inmediatamente para exigirte más dinero. Ahora entiendo por qué todas las demás empresas de alquiler de coches del aeropuerto estaban llenas de gente y esta estaba vacía."

• GOLDCAR

  3 - " Service was terrible. They made me wait an hour because my flight was early. Not even because car was not ready. Took me 30 mins to wait for someone to come to look at a body hit on the car. On return they took more than than 10 min to examine every inch of the car with flashlight and photos. Found nothing. They charged 25% tax on the 90 EU extra pay for border crossing in Europe. A disgrace"

• GOLDCAR

  6 - "Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all .... "

• GOLDCAR

  10 - "All good"

• GoByCar

  10 - "Long pick up due to airport closure Everything else fine"

• Europcar

  4 - "vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation.."

• Budget

  10 - "Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue. "

• Alamo

  10 - "very helpfull staff "

• Hertz

  10 - "Hertz si presenta sempre come un ottima compagnia di noleggio. Sono sempre stato soddisfatto."

• GOLDCAR

  8 - "Only the long queue at the desk to register was a minus point."

• Centauro

  6 - "Excelente servicio en el mostrador."

• OK Mobility

  9 - "Met expectations but the collection was very slow"

• Alamo

  9 - "Fantastic service. Had to cut our trip short due to family issues and Clara couldn't have been more helpful at the drop off."

• GREEN MOTION

  6 - "Tuvimos que pagar un seguro adicional por no tener tarjeta de crédito para el depósito."

• TOP CAR Canary

  7 - "El primer coche que nos estregaron estaba muy viejo y deteriorado, lleno de roces y embellecedores rotos. Reclamamos y nos dieron el mismo modelo pero mucho más nuevo. Nos preguntamos porque no nos dieron el más nuevo al principio y esperaron a la reclamación. "

• Hertz

  10 - "Car "

• Budget

  10 - "A great smooth pick up process. The staff were really helpful and friendly. Car was very clean inside and out. Staff at drop off point again, really helpful and very friendly indeed."

• Enterprise

  8 - "Enterprise were fine and Phoenix and Raul tried hard to make sure I was happy."

• Firefly

  8 - "Quick process, no long queues "

• Budget

  10 - "Coche en muy buen estado "

• Record Go

  9 - "Good services"

• Enterprise

  8 - "Lo mejor de todo el trato del personal. "

• TOP CAR Canary

  9 - "Muy buena atención de todo el personal y excelente relacion calidad precio. recomendaría por parte de la empresa algun email dando por recibido o finalizado el alquiler y cancelación de la fianza. "

• Centauro

  9 - "El vehiculo fue superior a lo esperado, limpieza correcta, presion de los neumaticos deficiente"

• Record Go

  9 - "Excellent Cars and service but always line up "

• GOLDCAR

  6 - "Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!"

• Record Go

  10 - "El coche era mucho mejor de lo contratado y en perfecto estado"

• Europcar

  10 - "No"

• Keddy by Europcar

  10 - "Car was very underpowered for a 5+2 We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight "

• Alamo

  7 - "The staff interaction was so horrible. They try to buy an expensive car and they don't explain anything about the car or the insurance conditions"

• Enterprise

  9 - "Counter staff and on the phone were really helpful and polite, would definitely consider them for my next rental in Zaragoza"

• DRIVALIA

  9 - "The staff was very friendly and answered any and all questions. Very quick for pick up and drop off, which was very nice considering these processes can be very long and annoying sometimes."

• GOLDCAR

  10 - "Easy to find and pick up "

• Dollar

  8 - "The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through."

• Enterprise

  4 - "No suitable cars available. Comparing a VW Golf to BMW, Mercedes, or Audi is unreasonable, even internationally."

• Shouqizuche

  8 - "Good service."

• Centauro

  8 - "After taking a number at the car rental agency and waiting in line, they tried to upsell insurance but stopped when I told them I had already purchased it. This Kia is a hybrid and drives very well. The fuel consumption is around 5 liters per 100 kilometers. A good rental company."

• Hertz

  10 - "Fair enough"

• K10

  2 - "No service at all."

• OK Mobility

  6 - "I couldn't reach them by phone."

• Centauro

  10 - "Excellent"

• National

  10 - "Convenient car pickup process"

• GOLDCAR

  2 - "I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore."

• Record Go

  8 - "The efficiency is quite good, but I was a bit disappointed with the diesel car. Fortunately, the fuel consumption is okay."

• OK Mobility

  10 - "Very satisfied, will choose this rental company again next time."

• Europcar

  8 - "It's the standard process for European car rental companies. The car I booked was not available, and the staff tried to suggest an upgrade. I declined, so they gave me a similar model!"

• Europcar

  2 - "Forced to buy the mandatory store insurance for 680 euros (5000 RMB) for 14 days. The car provided was just average. Cross-border fee was 178 euros (1400 RMB). I personally recommend buying the full insurance from the rental service. My deposit has still not been refunded even though the order is completed."

• Enterprise

  10 - "Very satisfied"