“Cheap rental but needs to work on customer service”
About ACE Rental Cars:7.0/10
Lack of duty of car - was told to drive through flood waters to return the car. When asked to speak to manager about this occurence not available, and said I would be contacted the following day. Still 5 days later not contacted.
The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.
About QEEQ:10.0/10
Used the app a couple of times now and it’s super easy to use. My go to place to book a car.
Car was in good condition and ran excellently.
Easy to pickup and drop off.
Staff member was friedly. Gave correct instructions to return it after hours.
About QEEQ:10.0/10
Car needed by Christch Hertz while it was in Queenstown. It suited us as we were to catch an international flight from Christchurch but were in Queenstown.
So only $2 (NZ) had to pay.
Car was very old with 158,000 kms on the clock! Car was clean and in good shape though.
When you return the car, you need to call them first so that they catch you at arrival area because no stopping/parking allowed. That’s cumbersome
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