11 Car Rental Brands at Burbank Airport (BUR)

Hertz is my go to when renting a vehicle. Great customer service and ease of pick up and drop off

Reviewed: Dec 19, 2024

The car was dirty and smelled like marijuana.

Reviewed: Jan 17, 2024

Helpful staff on pickup and drop off. Easily solved issues regarding refuelling. No info anywhere (no sticker on fuel cap, no manual, nothing online etc) about what fuel the car took which was quite stressful. Solved with the help of staff, but should have been more straightforward.

Reviewed: May 30, 2022

Very satisfied, no need to queue

Reviewed: Nov 9, 2021

Nice clean suv. Classy counter service.

Reviewed: Mar 21, 2020

The car was brand new and clean. I did not expect to be getting such a car in excellent condition along with a great price for a 44-day rental. And it was half the price of what I would have had to pay from other Rental Businesses. The staff was friendly and the collection/drop off process was smooth and efficient. I am extremely happy with my purchase.

Reviewed: Dec 3, 2023

Great experience. They didn't have the car I requested, so upgraded me for no additional charge. Even though I had to wait for about 30 minutes, the staff and manager were so kind.

Reviewed: Feb 2, 2019

Terrible. The staff and the hadn’t ever seen a French driving license and refuse tu give me the car!!! First time in my life ever! That ruined my entire day of work and I had to find another agency to get a car.

Reviewed: Nov 22, 2021

返却場所の変更や保険の相談など、とても気さくによくしていただきました。

Reviewed: Jan 3, 2020

Efficient and convenient

Reviewed: Jul 31, 2020

Very fast

Reviewed: May 30, 2020

When returning the car, the female staff member learned we had a flight in an hour and a half and asked if we needed a ride. The staff member from Iraq drove very fast, and we gave him a $5 tip since renting a luggage cart at the airport costs $5.

Reviewed: Oct 5, 2016

Great counter service.

Reviewed: Mar 21, 2020

Car had mechanical problems after I pointed it out to them they said they fixed it but i had to return car to exchange after a few days for the reason I told them about in pickup that they said they fixed

Reviewed: Dec 25, 2019

We had rented a Kia Sportage or similar car, and received a Jeep Renagade.The car did not feel right at pick-up, but it was Thanksgiving week and all vehicles were promised. The 2nd day of driving the heat stopped working; the 3rd day the defrosters stopped working; we went to the rental location to exchange for a different vehicle. As we drove into the agency, every light on the panel was flashing and check engine light was on. The agency representative said the motherboard had gone bad and the car should not have ben in use. After much looking, they did find a replacement car for us. We spent an afternoon of our vacation dealing with car issues. Upon arriving home, we called Fox who gave us a credit towards our next rental.

Reviewed: Dec 6, 2019

Reserved and expected a Special SUV/Jeep Wrangler rental and received a scratched up Mitsubishi instead. Hood, side panels, and bumper were scratched up and there was not another option to select from. Made short trip somewhat disappointing.

Reviewed: Oct 2, 2019

On pick up in Burbank CA they did not have a car for us although we reserved one over a month before the trip. After about 25 minutes inside we were told to go upstairs and they would help us there. The problem is that for 15 minutes we could not find anyone to assist us and when they did we had to wait for the car to be washed. Never before had we had this much trouble with a car rental.

Reviewed: Sep 28, 2019