9 Car Rental Brands at Charlotte Airport (CLT)

Car was brand new, excellent vehicle. Pick up took a long time - lots of customers and few staff to process the line.

Reviewed: Mar 4, 2024

Initial car given was not cleaned. Second car broke down. took 6 hours to provide replacement car then wrong class of car.

Reviewed: Oct 14, 2022

指定の場所には指定の車両がなく混乱した。

Reviewed: Jul 12, 2022

No cuenta bien el Tema Del Cover

Reviewed: May 19, 2022

the contact number for emergency kept me for long time till got the call answered and that was during the accident were involved. got worried and the police came and helped me.

Reviewed: Dec 23, 2019

Airline problems, caused an inventory issue. Had to wait over an hour for a car. Grabbed a bit to eat, only one place on road/ground side . CLT is never going to be complete. Finally got a vehicle, happy with anything. Exchanged it 24 hours later! Dirty interior windshield, rear seat belt fault, then tire leak. Return to airport, and painless exchange, just an extra 2 hours lost. Wound up with a KIA Soul for 60 days, never was stolen.

Reviewed: Nov 30, 2023

Very disappointed with the car. I paid for an upgrade but got an old car. No facility to screen mirror phone screen on the dash.

Reviewed: Oct 24, 2022

Signage at the airport is terrible

Reviewed: Jun 16, 2020

I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible

Reviewed: May 3, 2020

It was confusing to find pick up location if you are not coming from the airport. Tip: Dollar does not accept 3rd party coverage so if anything happens you will get billed then will have to send it to company

Reviewed: Jul 11, 2019

Brilliant service thanks

Reviewed: Oct 13, 2022

They never had our vehicle. The only one they had was damaged down the drivers side with a damaged mirror. Saying this, it took them over half an hour to find the key for this vehicle.

Reviewed: Jun 28, 2022

Quick and friendly pickup. Unfortunately our car got broken into and we had to exchange it on the last day. Exchange took forever. Nobody seemed to know what they were doing.

Reviewed: Jun 10, 2022

Yes, great gas mileage and lots of trunk space!

Reviewed: Nov 21, 2021

The counter staff was helpful...getting out was a little odd with the exit attendant appearing from another location. I got put on hold when I phoned for road service so I just ended up putting air in the tire a few times.

Reviewed: Apr 20, 2021

The rear wheels either have a bad wheel bearing or tire with a broken belt causing a vibration and noticeable noise.

Reviewed: Apr 18, 2021

Had to wait for counter staff who were not 100% sure ref the car type & options

Reviewed: Apr 28, 2022

Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend

Reviewed: Aug 18, 2019

Car was very clean. And easy to find. Would be nice if I could use my debit card.

Reviewed: Jul 17, 2019

The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.

Reviewed: Jun 18, 2019

Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.

Reviewed: Mar 21, 2019

The challenge is that what was charged does not equal my online quote.

Reviewed: Feb 22, 2019

Like: price and condition

Reviewed: Apr 30, 2018

Like: Good riding carthe wait btime to get the car

Reviewed: Jul 14, 2018