Guest reviews

• Keddy by Europcar

  7 - "The car, a Hyundai Tuscon SUV, was okay but not very economical and given the high price, not very satisfying. The staff at Europcar were helpful and responsive, but the uplift procedure was unnecessarily long and complicated. "

• AVIS

  6 - "Did’t got a car as expectation "

• Keddy by Europcar

  10 - "Tava tudo bem"

• Hertz

  10 - "The waiting time was as expected About 30 minutes "

• Rentscape

  4 - "予想以上に良い車でしたが、出発したのは1時間後でした。"

• Keddy by Europcar

  10 - "The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient. "

• Budget

  4 - "Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer. "

• Keddy by Europcar

  8 - "Agent was apologetic for no gas car available we reserved. "

• Europcar

  10 - "Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway."

• GOLDCAR

  10 - "the service at the counter was very kind and patient"

• Europcar

  10 - "Honestly it all went smoothly and quickly. "

• Budget

  10 - "very nice service, fast and on time. clean car, well maintained, very pleasant ride."

• AVIS

  7 - "Pathetic customer service overcharging unnecessarily "

• OK Mobility

  6 - "See above"

• Alamo

  7 - "Requested a manual transmission. Were given an automatic. Pick up process took so long that we took what we were given. Very disorganised - staff had no idea which car our key belonged to. Actually walked round the car park till a car opened! Long queue of customers when we came to drop car back but they kindly let us walk through & just gave the key to lady behind the desk. "

• Europcar

  10 - "The vehicle exceeded my expectations. The check-in service was prompt, efficient, very helpful and extremely courteous."

• Hertz

  8 - "Tout a été très rapide pour récupérer la voiture, rien à dire de négatif. J’ai finalement obtenu un véhicule Volks Wagon qui fonctionnait très très bien. Cependant il aurait été apprécié que la voiture soit propre à l’intérieur (extérieur aussi aurait été apprécié). J’ai dû laver le pare-brise intérieur tellement il était sale et même les fenêtres des portières avant. "

• Europcar

  7 - "The window had a chip in the middle. The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days! There was no windscreen wipers nozzle at all. The battery of the car for electric drive was empty"

• Europcar

  6 - "Upselling at the counter which is always annoying - apart from that good service"

• Alamo

  7 - "They did not have the car I had book which was a compact SUV, they only had one very large automatic car which was too big and I did not feel comfortable driving it. I had an small accident and the tyre burst. Now I have been charged almost £4000 on my credit card for the replacement of one tyre. "

• Rentscape

  7 - "The Rentscape agent was kind, welcoming, and made an effort to get us a vehicle 30 minutes before our appointed time. Good marks! The agency does not accept American Express which caused us some consternation as we used this card to book on Qeeq and Amex Assurance covers rental cars in France. the vhecile was not a recent year Audi and lacked some basic "mobile pairing" features. It also was not spotless. Rentscape should update it's fleet, accept American Express and be very attentive to exterior car cleanliness. "

• Hertz

  6 - "We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises. Also the waiting time in at the pick-up was very long."

• Budget

  10 - "Tudo ótimo, atendimento muito bom."

• Keddy by Europcar

  10 - "The car was in excellent condition. We picked it up in less than 10 minutes, and the counter staff was very helpful and clear. We had a bit of a problem to find the car in the parking area, since there were no parking bay numbers, so that could be improved, but otherwise there were no problems."

• Lutam

  10 - "Very nice company to deal with,quick to book..Excellent price for the car for the week!Deposit was taken on the day we collected the car and when we returned the car in the condition we got it our deposit was returned the next day!"

• Budget

  10 - "Excellent and professional "

• Hertz

  10 - "Very professional"

• Europcar

  10 - "good service!"

• Alamo

  7 - "No information about huge deposit requirement when booking was made, deposit should have been returned straight away, still not returned surely this is breach of contract, paperwork sent in france not english as staff said they would do "

• Europcar

  8 - "The staff at the desk were welcoming and spoke good English. However, we were charged more for a larger size car as the staff informed us that no cars in our booked category with built-in Satnav were available. This added to the cost of our hire."

• Keddy by Europcar

  10 - "Car was very good. Wait to collect was frustrating because Saturday afternoon appears to be car rental busiest time."

• Budget

  10 - "VERY GOOD SERVICE"

• GOLDCAR

  9 - "처음 거래했는데 좋았습니다"

• Europcar

  7 - "On return of the car I received a report telling me that the car has new damage but this was already pre existing damage. I have sent photos to them showing the original damage last week but have still not had a reply or any further contact. "

• OK Mobility

  9 - "There was empty bottles of window fluid. It was a little crisis! The car should me clean before deliver to the customer "

• Hertz

  10 - "Véhicule neuf (<500km) Une polo boite auto toutes option a la place d’une 208. C’était parfait Et l’accueil à la réception et eu retour était top Personnel à l’écoute et souriant ! "

• AVIS

  10 - "Very quick collection and delivery process. Great service. "

• Liigu Mobility

  10 - "Excellent contact less pick up and drop off "

• GOLDCAR

  4 - "Reservamos un coche y nos dieron otro inferior por el mismo precio. Enseñábamos al reserva y no se hacían cargo"

• AVIS

  10 - "Friendly service and thorough introduction"

• Europcar

  10 - "Currently quite satisfied"

• National

  10 - "Very satisfied"

• Enterprise

  8 - "Quite satisfied"

• Enterprise

  10 - "Very satisfied! The car was very new, and both the staff and the inspection personnel were very friendly and efficient."

• Enterprise

  10 - "Highly satisfied"

• Alamo

  10 - "The service attitude is excellent!"

• AVIS

  10 - "Very satisfied"

• Europcar

  2 - "They keep pushing insurance. It's really annoying, they push it a lot when you pick up the car. If you don't buy it, they get rude instantly."

• Enterprise

  10 - "Very good, and they upgraded our vehicle for free."

• Budget

  10 - "Very satisfied"