8 Car Rental Brands at Detroit Airport (DTW)

90 minutes to pick up a pre-ordered car is unacceptable.

Reviewed: Nov 8, 2024

Waited in line for over half an hour to pick up the car and another one and a half hours to get the car. The experience was particularly poor, but the return process was very fast.

Reviewed: Jul 28, 2024

Good

Reviewed: Jul 26, 2024

Satisfied, the car is new

Reviewed: Jul 4, 2024

Long waiting line

Reviewed: Jun 30, 2024

Short queues, convenient shuttle bus, smooth rental experience, no mandatory charges.

Reviewed: Jul 31, 2024

Satisfied

Reviewed: Jun 30, 2024

Service attitude was average, insufficient knowledge about car models. By chance, I got a model that met my needs. There were no snow tires, and the car skidded badly on snowy downhill roads.

Reviewed: Dec 26, 2022

The car had the sticker that it had been cleaned and sanitized. I found old food and someone’s discarded flight ticket with written notes all over it. During the time of Corona Virus I expected much better from Hertz.

Reviewed: Jul 6, 2021

No Mazda available. Got a Ford Fiesta instead.

Reviewed: Oct 3, 2019

Very satisfied

Reviewed: Jul 30, 2024

Very good, no upselling as commonly mentioned, there was a $200 deposit that was promptly refunded, charges were strictly according to the price on QEEQ website, no extra charges for car swaps as they arrange based on the same model.

Reviewed: Jun 11, 2024

It was okay, just a bit slow.

Reviewed: May 28, 2024

Very satisfied, issues can be effectively resolved!

Reviewed: Apr 23, 2024

Overall, the pick-up and drop-off service is convenient.

Reviewed: Dec 19, 2019

We booked a Nissan SUV on the platform but were given a Ford instead. Our request to change the car was rejected, which was disappointing.

Reviewed: Jul 21, 2024

I've rented multiple times; it's very convenient.

Reviewed: Dec 21, 2023

Overall, QEEQ is very good, but the service of the local car rental company in the US is not satisfactory.

Reviewed: Dec 21, 2023

It cost $63 to fill a tank that usually takes $40.

Reviewed: Aug 13, 2021

The Representative at the DTW Dollar rental car counter was great! I wish I would of got her name. We got to the counter around 830am July 14th, Sunday. Please acknowledge that we thought she was wonderful. An asset to YOUR company!!!!

Reviewed: Jul 17, 2019

Not bad!

Reviewed: Jul 19, 2024

Good

Reviewed: Jul 15, 2024

Good

Reviewed: Jul 5, 2024

Very satisfied

Reviewed: Apr 25, 2024

Bonne voiture, mais LONGUE queue pour récupérer la voiture

Reviewed: Nov 28, 2023

The service was acceptable, and there was no hard sell for insurance.

Reviewed: Feb 7, 2024

The service was excellent!

Reviewed: Sep 4, 2018

Like: Quick service, new clean car, smooth return
Dislike: Nothing

Reviewed: Aug 27, 2018

Like: Friendly service
Dislike: To much time spent at the exit confirming the same information that was given at the desk

Reviewed: May 2, 2018

The counter staff lady was excellent in the way she handled the customers. I booked a 7- seater vehicle, when I arrived at pay-less to pick up the vehicle, there were already 2 families waiting and 2 more came in for similar vehicle. Due to delay in returns, they were running short. They Lady at the counter handled the situation well and offered alternatives for people willing to take and was constantly communicating with status updates. Coming to the car, though the exterior was cleaned the interior was dirty with sticky pocket holes and greased seat.

Reviewed: Jul 3, 2019

I was tricked into getting an upgrade thinking its total is $400 but when I turned in the car I DiscoverEd that I was conned into the sale Because The $400 was only the upgrade fee and the total fee was $665 this is unpractical business practices And I expect To be Reimbursed Or I will report it to Is the Better Business Bureau And other Regulatory Bodies

Reviewed: Jun 20, 2019

Need more varrities of vehicle

Reviewed: May 29, 2019