8 Car Rental Brands at Detroit Airport (DTW)

Bonne voiture, mais LONGUE queue pour récupérer la voiture

Reviewed: Nov 28, 2023

The car was not washed. Very dusty and dirty. They apologised but I said I did not want to wait.

Reviewed: Sep 20, 2023

The pickup of the vehicle was under-staffed. We waited in a queue for a long time but once at the counter, the agents were fast and friendly. I wanted to compliment Sherry, the van driver that got us back to the airport after we dropped the car. What a delight she was to everyone on the bus. She was welcoming, engaging, helped everyone with their luggage, made us feel warm and safe, and was just extremely supportive and a delight. She kept us informed as to what would happen, and she reminded us about collecting all our personal items from the car before we set off. Sometimes it's just the little things that a company does that makes it stand out and makes customers want to choose them over the competition. Based on Sherry, she was the difference maker for me using your services.

Reviewed: Sep 7, 2023

buen servicio recomendado

Reviewed: Aug 22, 2023

Good van! No issues at all. Thanks!

Reviewed: Aug 8, 2019

The car had the sticker that it had been cleaned and sanitized. I found old food and someone’s discarded flight ticket with written notes all over it. During the time of Corona Virus I expected much better from Hertz.

Reviewed: Jul 6, 2021

No Mazda available. Got a Ford Fiesta instead.

Reviewed: Oct 3, 2019

Booked a Mazda 3 or equiv, got a Dodge journey which had terrible fuel economy and had an expired tag which a State park official pointed out to us when we wanted to visit the park. Had to return car as a result. Customer service sent us to Grand Rapids to change it; when we got there they clearly didn't have cats to switch it with. Then had to drive to Grand Rapids airport....long wait there but they did change car eventually.

Reviewed: Aug 4, 2019

Line was to the door when picking up. Waited ~50 minutes. Not good. Very frustrating. There has got to be a better way.

Reviewed: Apr 18, 2019

Like: Great gas mileage on vehicle!!!
Dislike: Car maintenance light came on as soon as we got on the road. Remote didnt work. Dents & scratches all over vehicle.

Reviewed: Jul 15, 2018

Car is ok, but it surprised unfortunately that budget charged me extra 135.11 dollars as insurance while I already booked and paid the maximum insurance coverage through easy rent !!! This is unacceptable and I was supposed to raise this issue to higher positions since that time I was not preparing myself to pay that much and it was not as per my travel budget, it affected me a lot. Receipt available with me.

Reviewed: Aug 19, 2019

Me dieron un ford fusión en vez de un chevrolet impala

Reviewed: Aug 16, 2019

I was upgraded and loved my brand new Chevy Malibu!

Reviewed: Jul 30, 2019

The car, staff, everything was excellent

Reviewed: Jul 26, 2019

Like: Location - ease of exit to highway and return

Reviewed: Jun 20, 2018

The Representative at the DTW Dollar rental car counter was great! I wish I would of got her name. We got to the counter around 830am July 14th, Sunday. Please acknowledge that we thought she was wonderful. An asset to YOUR company!!!!

Reviewed: Jul 17, 2019

Nachelle went out of her way to help me, as I showed up a day early needing a car. This was a Saturday, and you had very few available - she was very kind and told me ‘she would find a way to make it work.’ Indeed, a car got quickly cleaned and I drove it away. Murray was also kind and funny - I noticed how friendly and warm the team were with one another, which is a very good sign in any workplace. I would definitely recommend Dollar, based on my experience - and will be a repeat customer when in Detroit.

Reviewed: Jul 9, 2019

Like: I only drive locally for 37 miles so for half day use, it was a good value. The rate quoted was honored and checkin and rental experience was both very positive. Will rent again.
Dislike: None

Reviewed: Jun 9, 2018

The counter staff lady was excellent in the way she handled the customers. I booked a 7- seater vehicle, when I arrived at pay-less to pick up the vehicle, there were already 2 families waiting and 2 more came in for similar vehicle. Due to delay in returns, they were running short. They Lady at the counter handled the situation well and offered alternatives for people willing to take and was constantly communicating with status updates. Coming to the car, though the exterior was cleaned the interior was dirty with sticky pocket holes and greased seat.

Reviewed: Jul 3, 2019

I was tricked into getting an upgrade thinking its total is $400 but when I turned in the car I DiscoverEd that I was conned into the sale Because The $400 was only the upgrade fee and the total fee was $665 this is unpractical business practices And I expect To be Reimbursed Or I will report it to Is the Better Business Bureau And other Regulatory Bodies

Reviewed: Jun 20, 2019

Need more varrities of vehicle

Reviewed: May 29, 2019

Like: Quick service, new clean car, smooth return
Dislike: Nothing

Reviewed: Aug 27, 2018

Like: Friendly service
Dislike: To much time spent at the exit confirming the same information that was given at the desk

Reviewed: May 2, 2018