10 Car Rental Brands at Jacksonville Airport (JAX)

The windscreen had a crack in it..it had dents in it..I waiting over a hour it wasn’t the vehicle I asked for..The guy at the desk was very friendly thought and I’ve been over charged 43 pounds

Reviewed: Feb 29, 2024

When the Budget counter agent found that I'm a regular Thrifty customer she offered an upgrade at no extra charge. Such excellent service win them a new client.

Reviewed: Aug 4, 2019

Wait of over an hour at Dollar is unacceptable.

Reviewed: Nov 14, 2023

Solo que el personal de dollar que me atendió no entendía que ya los impuestos estaban pagos al momento de recoger el vehículo. Eso debe de mejorar Por lo demás todo muy bien

Reviewed: Feb 20, 2020

No

Reviewed: Jun 20, 2019

They sucked!!!!! Wrong car, and they have THE WORST workers

Reviewed: Mar 10, 2019

I was so impressed with my rental experience compare other rental company. This time was almost perfect Thank you so much

Reviewed: Jan 16, 2019

Very friendly counter support!

Reviewed: Jun 26, 2023

Upgraded to an SUV class of vehicle at no extra charge.

Reviewed: Jun 13, 2022

Excellent service. After collecting my car there was an issue with the cat, they change the car and upgraded me for my trouble. The gentlemen at the desk were super friendly, the staff at the drop Off were happy, accommodating. After such and excellent experience I will be booking with Hertz again.

Reviewed: Jun 8, 2022

Wanted a choice of car really and didn’t get it. Car average. No heated seats.

Reviewed: Jun 1, 2022

Upgraded car on pick up brand new Nissan rogue. Great staff at jacksonville can't fault them.

Reviewed: May 19, 2022

Well, I knew what I was renting. The ford Mustang is a 4 passenger 2 door car with not much leg room for the back seats. The trunk is medium sized. I have rented this car before, so there weren't any surprises aside from tha fact that I forget how COMFORTABLE it is for long rides. Staff at the counter was great. Waiting time was very brief. I loved the Alamo experience. I used to be on "budget", if you know what I mean, but it was a pleasant change.

Reviewed: Nov 1, 2021

Great!

Reviewed: Apr 21, 2021

The car wasn’t very clean and stinks of cigarettes so bad. This is my second rental in less than a month that the car stinks of cigarettes. Unacceptable.

Reviewed: Jun 8, 2020

Good car, but charged me for returning the car 30 mins late.

Reviewed: Oct 13, 2019

Like: Gave us a better substitute vehicle for the same price - gratefull!!

Reviewed: Jul 31, 2018

Pick- up was explained perfectly from the airport. Car was there and ready with a full tank

Reviewed: Mar 18, 2020

Espere demasiado tiempo para obtener mi carro !!!!!! Y me cobraron un seguro que ya yo lo tenía !

Reviewed: Dec 1, 2019

The whole process was awesome. I was very confused on the quality of the vehicle as there was a back up camera but no automatic locking doors or windows. This is a safety concern as we had to constantly manual unlock and lock everydoor, and if we forgot one door that could have been a safety concern or a potential theft. It was confusing as it seemed above standard for the rear view camera but below standards on manual windows and locks. Everything else was exceptional!!

Reviewed: Oct 7, 2019

Simple & cheap!! I was shocked no extra charges for anything! Great ready to book soon again!

Reviewed: Aug 10, 2019

The company says all cars are smoke free but mine smelled horribly of smoke. The right rear tire went flat twice during the week and I had to spend time and money filling it with air. The windshield fluid was out.

Reviewed: Aug 9, 2019

Customer service was terrible and rude.

Reviewed: Jun 5, 2019

Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.

Reviewed: May 11, 2019

Car was in lousy shape. Dash finish was cracked/chipped. Was promised a Jeep or similar and what I got was a roller skate. Backseat was so cramped my handicapped mother couldn't get in and out.

Reviewed: May 11, 2019

Only issue was that the tank was only 3/4 full on pickup

Reviewed: Apr 9, 2019

Ace Rental runs a poor operation that left all Ace customers waiting by the curb wondering where the shuttle was after more than a half hour. The car was provided in a poor condition. Tire pressure was off in one tire, washer fluid indicator reported no washer fluid present, and car made concerning noises at high speeds. There was also no spare tire in the trunk in case of flats.

Reviewed: Apr 5, 2019

Don’t believe the star ratings!!!! Can someone please help me understand how I can give 1 star on 6/6 questions (cos I couldn’t give lower) but my “Overall Rating” averaged out to 2??? This service is so pitiful they have to rig the rating system??

Reviewed: Mar 15, 2019