11 Car Rental Brands in Austin, Texas, United States

All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!

Reviewed: Dec 16, 2024

It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.

Reviewed: Nov 2, 2024

The car was perfect for our needs. Avis staff were friendly and helpful, both at the collection and the drop off point. I would recommend AVIS

Reviewed: Apr 21, 2024

Very easy

Reviewed: Apr 14, 2024

When can I get the $200 for Deposit back after returning the vehicle to the airport garage? It's been 2 days since I returned the car, but my card doesn't collect $200. Please check and return it.

Reviewed: Nov 3, 2022

It was a very good overall experience. Pleasant staff and easy pick up. Not hard sell by Dollar staff re insurance and gas.

Reviewed: Dec 12, 2024

El vehículo súper como y espacioso

Reviewed: Nov 11, 2024

Busiest of the rental car companies when we are arrived at center. Expedited me promptly with no delay. Smiled and professional throughout.

Reviewed: Sep 25, 2024

Picking up the car was very convenient, and there weren't many people in line.

Reviewed: Jun 28, 2024

Very nice car - better than expected

Reviewed: May 23, 2024

Great service and very friendly staff.

Reviewed: Nov 18, 2024

Vehicle wasn’t in the best condition. However, the price made up for it.

Reviewed: Nov 5, 2024

Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.

Reviewed: Nov 2, 2024

Pretty good, but I hope the app can include options for road tolls.

Reviewed: Jul 27, 2024

Very satisfied

Reviewed: Jul 2, 2024

The car rental experience was fantastic.

Reviewed: Jul 28, 2024

It was Fox car actually.

Reviewed: Dec 17, 2023

The sign for Europcar could have been bigger and displayed on the wall as the other are. As it is, it is only a small countertop sign which is hard to see and located at a different desk.

Reviewed: Jan 28, 2019

Easy procedures, friendly staff, and good vehicle condition.

Reviewed: Mar 24, 2024

Very satisfied!

Reviewed: Jul 18, 2024

Few people, smooth pickup process

Reviewed: Nov 6, 2021

Thrifty was closed and I was redirected to Hertz

Reviewed: Aug 7, 2020

The line was very long, but the person who helped us was friendly.

Reviewed: Feb 10, 2020

Awesome customer service

Reviewed: Nov 16, 2019

Everything was as expected - very smooth.

Reviewed: Jul 18, 2024

Charged $38 for liability insurance. Told them I only wanted bare minimum. Was not aware that I was required to buy the insurance.

Reviewed: Dec 22, 2022

We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.

Reviewed: Jan 29, 2020

I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.

Reviewed: Nov 27, 2019

Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.

Reviewed: Nov 25, 2019

The car was perfect for our road trip. It was in new condition with very low mileage. It was very economical and ran very smoothly.

Reviewed: Nov 30, 2023

We received a free upgrade as a special they just started.

Reviewed: Jul 22, 2020

They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.

Reviewed: Aug 5, 2019

Excellent service attitude

Reviewed: Dec 5, 2015

The attendant at the parking lot let us pick any car we wanted... So cool.

Reviewed: Jun 24, 2014

El auto estaba todo abollado, el techo sucio, las gomas decían que faltaba presión

Reviewed: Nov 30, 2021

Very good

Reviewed: Jul 17, 2021

Très bonne voiture de location. Rien à dire à part le nettoyage un peut bâclé dans l’habitacle.

Reviewed: Oct 13, 2019

Hertz was very helpful and courteous.

Reviewed: Sep 22, 2019

Hertz staff were excellent and helpful. Pick up and drop off were super easy Car exceeded expectations but could've been vacumed better.

Reviewed: Sep 1, 2019

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

Reviewed: Jun 27, 2019

I reserved a Impala or equivalent size car. First of all, the counter asked me to get a larger car with extra money, so I said no. Then, the counter kept refreshing the monitor to hold a car. It took more than 20 min. to get me a Rav4. I had to accept the car. The space is smaller than Chevy Impala, but could not wait more due to 2 little girls.

Reviewed: Apr 2, 2019

Our person at the pick up counter did the best she could however she was the only working and the line got very long. When we walked out to get our car we were somewhat shocked as the car we were given looked less than well maintained...no hubcaps on any of the wheels. Looked like it had 4 spares. (See pictures) When we asked to have another car we were told we would have to go back downstairs and wait in a very long line which we did not have the time to do. The car made some strange noises while we drove it and we often wondered if it was going to make it up a hill or two. Overall, this car really should not have been put out for rental. We were VERY disappointed and will be asking for a refund. As frequent travelers this was definitely NOT how a rental car experience should be.

Reviewed: Mar 26, 2019

Dislike: no final receipt

Reviewed: Aug 27, 2018