13 Car Rental Brands in Phoenix, Arizona, United States

The wait time in line was very long; I waited over an hour for the early-morning flight.

Reviewed: Apr 1, 2025

The staff had a great attitude. Since the reservation was made in advance, there were no additional upsells, and the paperwork was completed quickly.

Reviewed: Feb 18, 2025

No hidden charges, and the service was decent.

Reviewed: Jan 11, 2025

Excellent

Reviewed: Dec 24, 2024

The waiting time in line was a bit long.

Reviewed: Dec 2, 2024

At first they had some challenges with my international card and drivers license but it was quickly dealt with by a senior member of staff.

Reviewed: Feb 12, 2025

They didn’t have the vehicle I ordered

Reviewed: Oct 24, 2024

Average, they automatically add all the extra services unless you ask.

Reviewed: Aug 20, 2024

Average service. They don't understand English and directly offer you everything.

Reviewed: Aug 20, 2024

Easy process, fast pick up and drop off, friendly staff

Reviewed: May 10, 2024

When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.

Reviewed: Jan 22, 2025

It is easy to encounter issues with refueling.

Reviewed: Oct 2, 2024

Very satisfied

Reviewed: Sep 23, 2024

The service from Zuzuche was very good. However, Hertz was quite disappointing. I had already bought insurance when placing the order, and the service staff at Zuzuche also confirmed it when processing the rental. Despite this, they tried to upsell me on fuel, which I declined. My mistake was not carefully reviewing the details when they asked me to sign on the card machine (I thought it was just an additional $250 deposit). When I returned the car, I realized they had added another insurance. I reported this to Zuzuche, who contacted Hertz, but Hertz refused to address the issue citing my signature as consent. Thanks to Zuzuche's customer service for following up. I'm quite disappointed with Hertz; it used to be the largest car rental company. I may avoid choosing it in the future. Additionally, when picking up the car, we followed the directions given by the lady processing the rental but could not find the model I rented. Eventually, we sought help from staff on-site (who were hard to find as there were hardly any), and after getting some vague directions, we finally found several cars of our model and picked the newest one.

Reviewed: Jan 30, 2024

The car was everything I expected in an out,i will recommend an will rent from this location again

Reviewed: Sep 15, 2020

Excellent.

Reviewed: Jan 7, 2025

Since the car pickup was in the evening, there was no need to wait in line. The staff were very friendly.

Reviewed: Sep 8, 2024

The initial Jeep Grand Cherokee broke down. Terrible car..

Reviewed: Aug 22, 2024

The staff at the counter was very patient. Knowing that we had a large group and lots of luggage, they proactively upgraded us to a larger vehicle. Very satisfied, nice!

Reviewed: Aug 12, 2024

The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'

Reviewed: May 18, 2024

When returning the car, make sure not to use the navigation directly from the pickup/return car instruction interface, as the actual store address differs by several hundred meters from the navigation destination. This means you will not be able to find the rental company if you directly use the address from the pickup or return car instruction interface. The correct approach is to copy the store's English address from the interface and paste it into Tantoo Maps or Google Maps to search for the store's location before navigating there. I hope this review catches the attention of Zuzuche and prompts them to fix the significant discrepancy between the rental company store address at Phoenix Airport and the navigation destination provided in the Zuzuche order's pickup/return car instruction interface, to avoid inconvenience for future users.

Reviewed: Nov 24, 2024

Very good

Reviewed: Sep 25, 2024

Satisfied

Reviewed: Sep 9, 2024

They required purchasing additional insurance on-site and pressured me to make a quick decision because their shift was ending soon. They also tried to upsell vehicle upgrades.

Reviewed: Jun 11, 2024

The lady at check in wss very freindlyI was offered a car that I had not choosen of a lesser value. The girl behind the counter was a little off when we challenge it. However the gentleman who took us to choose the car was a nice gentleman the car we choosen was not available so took a Volvo but he did allow me to sit in the cars to check the seats.

Reviewed: Jun 11, 2024

Excellent.

Reviewed: Oct 12, 2024

Best price and service.

Reviewed: Mar 21, 2020

Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous

Reviewed: Feb 16, 2020

The car pickup process was quick and the procedures were simple.

Reviewed: Sep 29, 2024

The on-site staff's sales push was a bit bothersome.

Reviewed: Sep 3, 2024

The service was excellent, and exchanging cars was very convenient. Although there were many people in line, they had three service counters, making the process efficient.

Reviewed: Aug 26, 2024

Good.

Reviewed: Aug 19, 2024

Podría estar más limpio tenia marcas en el parabrisas

Reviewed: Jul 7, 2024

Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.

Reviewed: Jan 1, 2024

Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.

Reviewed: Dec 14, 2019

Good car in good shape, but hard to find the rental counter in the Rental Terminal.

Reviewed: Dec 3, 2019

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

Reviewed: Dec 1, 2019

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

Reviewed: Nov 19, 2019

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Reviewed: Nov 18, 2019

Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

Reviewed: Oct 9, 2019

Car was great. Staff was mediocre

Reviewed: Jun 26, 2019

All good

Reviewed: Jun 23, 2019

Counter was easy to find, staff helpful and quick pickup. Would definitely try again!

Reviewed: Apr 17, 2019