13 Car Rental Brands in Houston, Texas, United States

Rental did its job however I find it unflattering that rental was not cleaned prior to our reservation time. There was orange debri or dust through out the entire car as well as trash. Cup holders were not cleaned out nor was the vehicle wiped down. The AC vent cover was missing which was annoying because passengers cannot control their air flow. Vehicle also smelled like smoke so we took it upon ourselves to have the vehicle sprayed to eliminate the odor. Which should have been done on your end as well as a detailed clean of the car. Photos were taken as evidence as this was noticed upon entering the vehicle. Airport pick up is not the easiest so we for the most part assisted ourselves and had no time to request another accommodating vehicle as we waited an hour for this one. Please reach out if you have any questions or concerns.

Reviewed: Apr 24, 2024

El auto fue una gran sorpresa, un BMW, impecable, increible, las vestiduras muy cuidadas, solo al principio tuvo una falla electrica donde recien salimos del aeropuerto nos marcó que necesitabamos ponerle anticongelante, tuvimos que ir a revisarlo y nos dijeron que traia una falla eléctrica que no nos preocuparamos. Toda la experiencia con el auto increible. Nos atendió Marissa en el mostrador, super amable, nos ayudo en todo momento,muchas felicidades un excelente servicio en todo momento.

Reviewed: Sep 21, 2023

Only issue was on the drop off, staff did not know how to get to our hotel (on airport) and also I had two chase up emails asking if I had returned the car

Reviewed: Apr 14, 2022

Al momento de recoger el auto, nos entregaron un auto con la guantera rota. Lo hicimos saber al encargado y quisimos cambiarlo y nos dijeron que no tenían más autos disponibles y no era posible un upgrade. Accedimos forzados a tomar ese auto dañado pues no había opción. Solo apuntaron en nuestro contrato el daño en la guantera rota en el vehículo. Tres horas después se le cayó la defensa delantera al auto. Nos sentimos engañados con el auto que nos entregaron. Tuvimos que dirigirnos a otro concesionario dollar en otra ciudad con la consiguiente pérdida de tiempo para que nos cambiaran el auto. Mala experiencia y mal sabor de boca en la concesionaria del aeropuerto George Bush. El auto sustituto o de reposición que nos entregaron, estaba en muy buen estado y la atención del personal de mostrador fue bastante buena.

Reviewed: Oct 1, 2021

el coche bien, pero tarde 2:30 hrs de espera para que me tocara llegar al mostrador, (habían literal mas de 100 personas delante de mi en la fila) y el proceso una vez que llegue a mostrador fue fluido y muy rápido pero no puede ser que solo tengan dos personas para atender tanto flujo de pasajeros.

Reviewed: May 28, 2021

Nice and neat car. Spacious for our luggage requirements. Relatively new vehicle. No queue at the pick up counter. The only downside is that the car pick up counter is located at the basement at a location away from the airport and hence it was inconvenient to reach there with so much luggage.

Reviewed: Jan 15, 2024

las filas para recoger auto en HERTZ eran demasiado grandes, más de 25 personas esperando y solamente 2 personas en mostrador, deberían de tener más gente para hacer el proceso más rápido

Reviewed: Jun 2, 2021

Los vidrios estaban sucios o manchados y afectaba la visibilidad.

Reviewed: May 30, 2021

Para mí era un carro suficiente en un carro pequeño iba a ser una asuntos personales de tres días sin embargo considero extremadamente costoso por el servicio recibido sin embargo no tenía opción y es por ello que opté por rentar el carro con ustedes

Reviewed: Apr 28, 2021

el tiempo que tuvimos que esperar en la fila para que nos asignaran un auto fue muy alto, a pesar que teniamos ya una reserva de auto, creo que esto es lo que podriamos mejorar, pues no solo fue el tiempo, que ademas todo el complejo de renta de autos esta MUY lleno y eso nos expone mucho como personas en tiempso de pandemia

Reviewed: Apr 27, 2021

Everything went smoothly and our experience was very satisfactory. We will rent again!

Reviewed: Dec 20, 2019

The staff was excellent esp Zahid (backend) and Curtis at front desk. First Silver Lacrosse we got had more than a dozen dings and was in poor shape from the outside. Second Red lacrosse was better but both lacrosse sedans were missin steering adjustment switches. If they get fresher inventory they ll be five stars over all.

Reviewed: Jul 3, 2019

Advantage was nothing but great trying to help. I will rent again from Advantage.

Reviewed: Mar 11, 2019

Like: This was the fastest car rent in my life. Everything was so easy and fast. The assistant showed really nice and professional so the whole experience was very pleasant. After a long flight, specially with jet lag, it is a nightmare when you have to deal with tons of "offers", "promotions" and "upgrades". For once, it was a bless having the car I chose when making the reservation. Not worse. Not better. Just right :-)

Reviewed: Jan 12, 2018

Like: I like the fact that I got a Toyota 4Runner for the price of a Sedan.

Reviewed: Dec 30, 2017

Excellent staff. Took care of an issue immediately. IAH airport.

Reviewed: Oct 13, 2019

had to make extra trip back to airport, engine light on, next car air conditioner didn't work. the 4th car finally worked for us. Never rent from them again

Reviewed: Apr 5, 2019

No pudimos obtener el vehículo por que 1. Se tardaron como una hora en irnos a buscar al aeropuerto. 2. El muchacho que nos llevó al renta cars iba a muy alta velocidad y en dos oportunidades estuvo a punto de chocar con otros vehículos. 3. Al llegar al la supuesta oficina era un total desastre, sucia, destruida, mal oliente, los pisos rotos, sin sistema de aire acondicionado. 4. La persona en el lugar encarga de atender al público nunca ni un saludo en más de 2 horas de espera, en varias oportunidades intentamos hablar con ella y nos ignoró totalmente, más de un cliente se fue, no tomó importancia alguna a que estábamos con un bebé el cual lloraba del calor existente en el lugar, la Sra ni se preocupó por decirnos algo al decirle que nos retirábamos, llamamos a un Uber y nos fuimos al centro de renta del aeropuerto. LO PEOR QUE ME A PASADO EN NUESTROS VIAJES CON UN RENTA CAR. No deberían tenerlos en su página.

Reviewed: Sep 25, 2019

the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there

Reviewed: Sep 24, 2019

Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.

Reviewed: Aug 10, 2019

Terrible reserved a 15 seater and it was not available!

Reviewed: Aug 7, 2019

I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!

Reviewed: May 21, 2019

Alamo excepcional el trato y el vehículo entregado

Reviewed: Dec 6, 2023

Very slick pick-up and drop off expereince with friendly staff at both ends

Reviewed: Sep 12, 2023

muy agradecidos porque supero nuestras espectativas, accesible el personal, solo hace falta en la recepcion y en la caseta de recogida y entrega alguien que hable español, pero se esforzaron para entendernos y en la entrega super rapido, hemos rentado en muchos lugares y otras agencias y esta es la mejor, felicidades y mil gracias

Reviewed: Nov 10, 2021

Si el auto muy limpio y excelente ?

Reviewed: Mar 18, 2021

Liked being able to choose a car from a range then get in and go.

Reviewed: Aug 21, 2019

Es war der schlechteste Mietwagen, den ich jemals bekommen habe: Scheibenwischer defekt, Tankdeckel defekt, kein Schlüssel mit Fernbedienung, innen sehr schmutzig

Reviewed: Apr 16, 2024

予約は、ホンダフィットと同等ということだったが、来たのはマツダの車であった。ただ、走りやすく、高速でも充分な力を発揮していた。 しかも渋滞中でも使えるクルーズコントロールが付いていたので、楽だった。

Reviewed: Apr 13, 2024

Very good service and car

Reviewed: Mar 21, 2024

the overall process was simple and easy

Reviewed: Jan 6, 2024

No disponen de coches híbrido ni eléctrico como se hizo en la reserva. Personal del mostrador poco amigable.

Reviewed: Jan 5, 2024

Very long waits in the terminal

Reviewed: Jan 16, 2024

Todo excelente, la sra. Que nos atendió muy amable y diligente. Nos hizo recomendaciones muy valiosas en relación con los seguros y detalles de la renta del vehículo

Reviewed: Nov 7, 2023

A different type of car was provided but it was still the size required, so fine with us. The car was clean on the inside but hadn’t been washed on the outside. The car was damaged upon collection and therefore we had to go back into the airport terminal to report this, which wasn’t ideal after a long flight landing late at night. The assistant was trying to sell additional extras that we did not require and even added on roadside assistance which we did not request, however upon contacting Avis customer services it has been agreed that this will be refunded. Luckily we got to the front of the queue, otherwise there would have been a long wait for collection.

Reviewed: Sep 7, 2023

Muy buen servicio

Reviewed: Jan 4, 2023

Their response was quick and helpful. Recommend their service.

Reviewed: Dec 19, 2022

Algo de problemas con la tarjeta de crédito por ser emitida en USA pero el supervisor pudo ayudarme para poder usar la reserva

Reviewed: Mar 31, 2024

EL PERSONAL ME PRESIONO TODO EL TIEMPO PARA CONTRATAR UN VEHÍCULO SUPERIOR AL INSISTIR QUE NO TENIAN VEHICULOS COMPACTOS MAS QUE ELECTRICOS Y ME PRESIONO PARA CONTRATAR SEGUROS ASEGURANDOME QUE TENDRIA QUE PAGAR CUALQUIER DETALLLE, COSA QUE NO ACCEDI.

Reviewed: Jan 19, 2024

Very good service, compare to last year

Reviewed: Dec 15, 2023

It took about 30 mins at vehicle collection booth and no staff available at booth for handover . Addressesed by shared service from other vendors.

Reviewed: Nov 15, 2022

Dodge Ram truck was very comfortable.

Reviewed: Oct 17, 2022

Un poco mas de cuidado en la limpieza.

Reviewed: Nov 26, 2019

Worst rental car I have ever had and I have rented a lot of vehicles. Absolutely filthy. Spent 2 hours cleaning it when I got home before ever going on our trip. Will never rent from them again.

Reviewed: Oct 16, 2020

Car is ok. Service is great. No issues.

Reviewed: Nov 22, 2022