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11:30 PM
11:30 PM
Last updated on: Apr 26, 2024
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57Rental Locations
18Airport Locations
R.Picard
Denver
Good
QUIEREN VENDER LOS SEGUROS A COMO DE LUGAR Y QUIEREN QUE CAMBIES OTRO TIPO DE CARRO CON EL FIN DE COBRAR MAS
Read More >Reviewed: Mar 25, 2024
J.Casey
Denver
Excellent
The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.
Read More >Reviewed: Dec 20, 2023
Denver
Excellent
Denver
Very good
Denver
Excellent
All very good. The car was very good, absolutely perfect for what we wanted.
Read More >Reviewed: Sep 11, 2023
P.AGUIRRE
Denver
Very good
I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.
Read More >Reviewed: Feb 15, 2023
H.ter Schuur
Denver
Excellent
It was the best rental ever, at de desk with help of insurance, the was perfect and de dropoff was smooth
Read More >Reviewed: Oct 11, 2022
C.Reich
Denver
Excellent
Car was big but perfect size for 4 adults with 4 ski bags. Didn't need to get roof racks.
Read More >Reviewed: Feb 29, 2024
K.Langkan
Denver
Average
Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.
Read More >Reviewed: Feb 2, 2023
J.Mitchell
Denver
Excellent
Car excellent as was pickup and dropoff apart from wait for shuttle bus on arrival.
Read More >Reviewed: Sep 29, 2022
Matthew Fish
Denver
Excellent
The staff at the pickup facility were great. The only problem was a 2.5-hour wait due to high-volume of people on vacation for a holiday weekend. The management could have done a better job anticipating demand.
Read More >Reviewed: Jan 23, 2021
L.Croxton
Denver
Excellent
The car performed flawlessly. The only part of the transaction that wasn't enjoyable was the pressure to upgrade the vehicle by the sales person at the time of pickup.
Read More >Reviewed: Oct 4, 2019
M.Morris
Denver
Excellent
Service at pick-up was great. We realised the vehicle we had booked was a little small for the amount of luggage we had however we were quickly upgraded to a larger vehicle which cost around $20 extra per day. Very easy process and made such a difference.
Read More >Reviewed: Sep 12, 2023
R.fifield
Denver
Excellent
D.Coxe
Denver
Excellent
Like: The car rental went as planned!!
Dislike: The trunk of the car did not lock.
Reviewed: Jul 4, 2018
J.Hamilton
Denver
Excellent
Denver
Excellent
The car met all my expectations. It would be nice if they supported touchless delivery like they do for gold rewards members.
Read More >Reviewed: Jul 7, 2022
G.Pajek
Denver
Excellent
A very quick pick up and drop off, easy, convenient. I will highly recommend.
Read More >Reviewed: Apr 20, 2022
E.De Forest-Brown
Denver
Good
The car was externally dirty and the pickup wasn’t particularly straightforward.
Read More >Reviewed: Aug 6, 2021
J.O'Briant
Denver
Excellent
Hertz is now my favorite company to rent a car. They made things Right! Hertz is #1!
Read More >Reviewed: Jul 16, 2020
A.Curran
Denver
Excellent
We had an excellent service at the Car rental/ pick up in Denver. Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.
Read More >Reviewed: Jun 14, 2023
JAS
Denver
Good
Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.
Read More >Reviewed: Jan 27, 2022
R.Dieckman
Denver
Average
The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.
Read More >Reviewed: Aug 24, 2021
Denver
Good
Fox was fine.... but our vehicles weren’t clean and low on fluids so they were making warning codes the entire trip. Will not use Fox again.
Read More >Reviewed: Jul 17, 2020
Denver
Average
There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.
Read More >Reviewed: Dec 17, 2019
J.Kos
Denver
Good
B.Bukowski
Denver
Excellent
E.Busch
Denver
Excellent
Strange occurrence. We originally requested a Toyota Corolla but as we reached the gate the car couldn't be allowed to leave the lot and the gateman gave us a Rogue Sport which worked well for the entire 9 day use.
Read More >Reviewed: Dec 26, 2021
E.Ruisenor escudero
Denver
Very good
Pushy obnoxious sales person, the type that makes you uncomfortable. He pushed a LIT insurance, that I still can’t find if it is or not true that it is requiered by Colorado State Law... The car was really small. The only reason we could fit 1 large and 1 small suitcases was because nobody was in the back seat.
Read More >Reviewed: Apr 19, 2021
D.Rodriguez
Denver
Average
La espera fue de dos horas y media en la estación , rente una mini vans Nissan Quest de 7 pasajeros y me entregaron después de dos horas y media un Nizzan Roque , yo pague por un carro más grande y me dieron ese , si no uviese cogido ese me uviese pasado mucho más tiempo en espera , y el servicio al cliente súper malo , mal trato al q no habla english
Read More >Reviewed: Feb 20, 2021
T.Ramseyer
Denver
Excellent
Thrift gave us a free upgrade to a mid-size SUV. It was very appreciated when it started snowing in Denver
Read More >Reviewed: Feb 14, 2020
M.Archambault
Denver
Average
Denver
Average
Initially booked a cheaper car for about $312-thenwhen I learned the SUV was not 4 wheel drive I upgraded and spent 412 which I was told would be a 4 wheel drive. When I arrived at ACE I was told it was not 4whell and had to pay an additional $143. This is unacceptable!!!
Read More >Reviewed: Dec 18, 2020
Denver
Good
They lied to me that I had to have an insurance on top of mine. They charged me additional $ 550 for the insurance. I had to come back and talk to the manager, and he was finally able to refund me that money. They also have a policy in place that when you get on a toll road, they charge your card for the toll plus $ 50.00 administration fee every time toll is recorded. It was the most stressful pick up procedure I have had so far. The whole fiasco took over two hours. Also, the pick up time from the DEN airport was over half an hour.
Read More >Reviewed: Dec 17, 2020
N.KANOLD
Denver
Excellent
I was 45 minutes later than the booking time so we were told by the counter staff person that we would have to wait an hour to receive the orginal car that was booked. Otherwise, we had the choice of a $58 upgrade to a bigger car that we could have immediately. In my rental car experience off airport, I have never been exactly on time with my airport arrivals and off airport rental car businesses. I saw many cars in the lot, very few customers in the rental office, so I was put off by the increase of original price and the wait if I wanted to keep the same car type. Also, staff person said the orginal car was much smaller than the upgrade but the ACE website did not show the car I booked to be as staff said, very small. In other word, selling us on the upgrade.
Read More >Reviewed: Nov 13, 2020
anino
Denver
Excellent
Denver
Excellent
s.Fraga
Denver
Good
Al contratar el auto por medio de qeeq.com, especificaba que tenía incluido el seguro Liability (contra terceros). Cuando llegué a levantar el auto en Budget, me dice el encargado que NO tenia ningun seguro contratado. Tuve que pagar 350 dolares aproximadamente para contratar un seguro que supuestamente ya habia comprado.. Por favor, necesito la devolucion de ese dinero, gracias
Read More >Reviewed: Aug 28, 2021
Denver
Good
First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.
Read More >Reviewed: Sep 2, 2020
S.Jones
Denver
Very good
Excellent, customer care giving necessary advice on upgrade to 4 x 4 for winter travel..
Read More >Reviewed: Feb 26, 2020
Denver
Very good
I was told that I would be unable to rent the car because I had made an international booking and didn't have a international drivers license. I have a US drivers license, even though I reside in England. This was extremely frustrating and almost resulted in me not being able to hire the car. Upon booking, I saw a list of acceptable IDs, which included a US drivers license. The manager sorted it out, luckily, and I was able to hire the car after all. But I had an extremely negative experience with the person at the counter and whatever policy she was referring to seemed totally absurd. Why would I need an international driver's license if I had a US one?!
Read More >Reviewed: Dec 26, 2019
Denver
Excellent
Denver
Average
the car smelled like a wet dog. It was almost midnight so we did not want to go back and exchange the cat
Read More >Reviewed: Jul 9, 2020
DCW
Denver
Excellent
pickup was at Avis, so you may want to note in the reservation process.
Read More >Reviewed: Jun 24, 2020
S.Burstein
Denver
Excellent
We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.
Read More >Reviewed: Mar 6, 2020
J.Bryant
Denver
Very good
It was a fairly nice car a little dirty had to wash it when I got it and vacuum it myself. But car ran good.
Read More >Reviewed: Sep 23, 2019
c.Angell
Denver
Good
The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.
Read More >Reviewed: Mar 17, 2021
Z
Denver
Average
Car is in poor condition. Gave it to me with it on empty. Was literally on reserve fuel. Customer service was helpful. The shuttle bus takes forever to get you and they use a small van so if there are any other groups then you are left behind lol. Took over an hour to get over to the AVR pickup location due to slow inefficient shuttle.
Read More >Reviewed: Aug 26, 2020
J.Walburn
Denver
Average
SUV was in terrible condition with nicks and dings all over it. Maintenance light was on when we got it, and inside of vehicle was dirty. Got $5.00 off the rental when signed up, but paid almost $6.00 in foreign currency charge. You need to let people know you are in a foreign country.
Read More >Reviewed: Aug 12, 2020
J.Norris
Denver
Average
R.Watson
Denver
Good
Overall we were happy with the value and service of Airport Van Rental. Some things to note include; make sure you call from the airport to arrange pick up and make sure you book extra hours online if there is a space between your drop off and flight out.
Read More >Reviewed: Jul 21, 2020
Denver
Excellent
Pick up lot has not lights, very hard to see the condition of the car.
Read More >Reviewed: Mar 13, 2020
A.Bowen
Denver
Average
Spent a lot of time arguing about what we had and hadn't booked. But eventually went for a car way above what we had thought we booked. Wether it was good value I will never know I guess ....:)
Read More >Reviewed: Oct 10, 2019
L.Brandy
Denver
Excellent
prise en charge assez bizarre: conduit, de nuit, sur le parc, présentation de trois véhicules, et "prenez celui que vous voulez" ! Pas d'identification du véhicule sur le trousseau de clefs, pas de papiers véhicule dans la boite à gants, numéro du véhicule absent sur le contrat... Sinon, très bien!
Read More >Reviewed: Oct 9, 2019
Steve
Denver
Average
We had to change the vehicle twice. 1st car had an issue. 2nd car was not suitable a pick up truck with no boot cover.
Read More >Reviewed: Oct 8, 2019
D.Lascoux
Denver
Excellent
R.Burke
Denver
Excellent
Loved the people at Advantage! They were kind enough to offer me a discount! It was my first time ever renting a car and knew how expensive it was going to be for me considering I am under 25 years of age. Thank you everyone at Advantage for really helping me out. You made the experience worthwhile!
Read More >Reviewed: Feb 26, 2020
W.Gil
Denver
Good
Advantage counter staff was great but the car had no windshield washer fluid so I had to buy my own to put in, car also smelled like someone had smoked in it which makes me nervous about getting my deposit back. Also the number to call is horrible it’s an answering machine that makes it impossible to talk to a real human.
Read More >Reviewed: Feb 21, 2020
Z.Ross
Denver
Good
No lighting in the parking lot. I couldn't see damage to vehicle until the next day, after I had turned in damage indicator sheet. The 2nd day, in the light, I saw a cracked windshield, cracked mirror casing, lots of dings and scratches. Also, the car smelled like smoke. The car ran rough. The car needed an oil change after just a few miles driving, as well as "service 4WD." Advantage needs to take care of their cars better.
Read More >Reviewed: Dec 30, 2019
B.Wilson
Denver
Average
Check in time way too long!! Over 60 minutes and wait to get on bus to return to terminal way to long over 60 minutes
Read More >Reviewed: Sep 27, 2019
G.Kolb
Denver
Excellent
the upgrade I was told I needed because of the mountains more than doubled my planned costs. Your low price guarantee is not valid as I found suvs on other sites when I got home to be about half. Not a good experience
Read More >Reviewed: Sep 23, 2019
S.Abdulrazzaq
Denver
Excellent
T.Kunneman
Denver
Excellent
They send us a 2 dollar toll fine, with 30 dollar administrative costs. Thrifty just booked the added toll from the creditcrad. So the 30 dollars that National added was a real buster.
Read More >Reviewed: May 8, 2019
J.Chin
Denver
Very good
Like: Brand new 2018 model for the vehicle I reserved.
Dislike: Faulty printer made the printing of invoices and receipts time-consuming.
Reviewed: Jun 15, 2018
Z.HASSAN
Denver
Very good
Like: Collecting the car was super convenient.
Dislike: The car had a cracked wind screen which we only realized after we drove out about 30 min. We then had to drive back to change the car. But the change process was super quick and easy.
Reviewed: May 31, 2018
M.Layton
Denver
Good
They had the pick up time wrong. Said they didn't have the car I requested (we'd have to wait 8 hours). so we had to upgrade. Gave us the wrong car. Took 20 min. extra to redo paper work
Read More >Reviewed: Sep 11, 2019
D.Newman
Denver
Good
I waited OVER 3 hours to pick up my car on a Wednesday - very frustrated!!! You know what reservations you had and only had 6 registers open out of 10. The manager walked around and kept saying he was sorry for the delay but he didn't open another register or get behind a register himself. He just disappeared behind a close door.... Once I received my car the tire pressure gauge light was on. I stopped to fill the tires with air but the light continued to be on. When I called to complain the only option was for me to call roadside assistance and wait for them and then turn the car in for another one....NO not an option!! I was on my vacation and paid over $600 for a car. I will think twice before I use your services again!!
Read More >Reviewed: Aug 9, 2019
R.Snyder
Denver
Good
On making a rental order, the deposit required should be made clear!
Read More >Reviewed: Jun 27, 2019
Denver
Average
I had to take 3 different cars until I got one that had no problems. In addition, my contract spoke of a car and did not make local consultations, pushing it into a lower value car. Service was poor for employees, despite the difficulty of finding them when they were having trouble getting a car that was working properly.
Read More >Reviewed: Sep 7, 2019
David N.T
Denver
Very good
The car was brand new Sedan Hyundai Elantra. The Waiting time for my turn advance to the counter was horrible, waiting time at least 60min. Your staff attending to my booking was trying to influence me to "upgrade" to a more durable care that can manage snow driving instead of proceed with arranging the unit which I had done pre-paid via online weeks ago at price I prefer. The upgrade offer was like US$150+ verses my pre-paid US$40. That's was a shoker to us when I realised it was somehow convincingly blabbered thruout and "upgrade" was arranged. Until I saw the paper to sign, I had decided not to proceed with the upgrade.
Read More >Reviewed: Mar 26, 2019
H.Schou
Denver
Good
Long wait for the shuttlebus. Waited 90 minutes in the line to get the car, unacceptable. Will never use Europr/Advantage again.
Read More >Reviewed: Mar 22, 2019
Denver
Very good
Disappointing that Europcar didn't have an easy way for the car to use Denver's toll roads in a simple "pay as you go" way. I.e Several of Europcar's competitors at Denver airport fit tags to their cars, so that you can use the toll roads and simply pay just for the individual trips you've taken at the end of the rental. Europcar/Advantage don't do this. The advice from the staff was simply "don't use the toll roads". This was rather inconvenient.
Read More >Reviewed: Mar 14, 2019
Denver
Average
Europcar were unable to tell us whether we would receive a 4WD/AWD car before picking up. They also don't fit cars with winter tyres (despite us requesting them). Both of these can be made a legal state requirement to drive on Colorado roads during winter storms, as happened numerous times during our trip. It was only through luck that we received a 4WD and so could get by without proper winter tyres. This is a huge safety issue, it's crazy to be sending people out driving on Colorado roads in the middle of winter without winter tyres.
Read More >Reviewed: Mar 4, 2019
Brian McLaughlin
Denver
Very good
p.kinne
Denver
Very good
counter staff/ shuttle services most excellent. The vehicle performance pretty bad I'll never ever use another nissan
Read More >Reviewed: Jun 24, 2021
Shuttle bus
Free shuttle bus
Free shuttle bus
Shuttle bus
Free shuttle bus
In terminal
In terminal
In terminal
In terminal
In terminal
In terminal
In terminal
Free shuttle bus
Free shuttle bus
Free shuttle bus
Free shuttle bus
In terminal
Free shuttle bus
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