13 Car Rental Brands in Chicago, Illinois, United States

I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available

Reviewed: Apr 8, 2024

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

Reviewed: Jan 10, 2024

Cars were in excellent condition.

Reviewed: Jan 2, 2024

Staff upgraded me as a thanks for loyalty of using that desk.

Reviewed: Feb 16, 2023

Impeccable .

Reviewed: Jan 16, 2023

Muy buen servicio

Reviewed: Mar 5, 2024

A lot of hidden fees

Reviewed: Dec 14, 2023

First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.

Reviewed: Dec 27, 2019

This was the worst experience I have had with rental car and I don’t think I will have such an experience again as I will never rent from Fox rent a car. The staff was horrible at the counter. Wanted to charge us $90 extra for dropping the car early even though I had paid for those 2 full days. Wasted almost 2 hours at my pick-up visit. And at the end, charged me $25 for me to pick the car which I was not supposed to pay but I did as I was getting late for the function to attend and I needed a car. This was something one should never experience. I have decided I will never rent from Fox even though they give me for free.

Reviewed: Sep 15, 2019

There were lots of negative reviews so somewhat apprehensive getting the car, but I found my experience to be very good and all the service people were excellent and helpful. Checkin was pretty fast and return took about 3 minutes. I would definitely consider booking FOX again.

Reviewed: Sep 8, 2019

It was Fox rental cars. Car was ok, nothing spectacular and although it was supposed to be full it was barely on the full mark at pick up. The counter staff tried to sell me more insurance which I declined.

Reviewed: Feb 28, 2024

Overall my experience was really great! One thing I felt it would be better if there was a possibility to make changes to my reservation like bringing down the total days by a day which is fine otherwise it was fantastic

Reviewed: Aug 24, 2023

Pick-up location was under staffed so I had to wait quite a while.

Reviewed: Dec 12, 2023

excellent service, car was clean and easiness to handle at the airport

Reviewed: Dec 4, 2023

car was great. staff were good

Reviewed: Jan 5, 2023

All went well. However Avis, as with all car hire companies, needs to speed up the check in process. Their computer system is extremely slow. Ridiculous slow. There was only one serving and by the time we were served the queue had grown from 0 to more than 7 and getting larger. Car could have been cleaner.

Reviewed: Aug 3, 2022

Like: Vehicle was great on mileage and comfortable.
Dislike: Avis cars are always dirty inside/out. Poor presentation for premium prices.

Reviewed: Sep 3, 2017

Check in desk was busy, whilst other desks were empty. Are Alamo just too good and get all the bookings?

Reviewed: Jul 25, 2023

El Auto que nos ofrecieron supero las expectativas, muy buen trato y servicio por parte de Alamo

Reviewed: Sep 22, 2021

El espacio excelente. Nos sirvió mucho para movernos de Chicago a los suburbios.

Reviewed: Sep 20, 2021

Except the drop off which is very confusing for downtown everything else was excellent

Reviewed: Jan 1, 2020

The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...

Reviewed: Aug 13, 2019

it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with

Reviewed: Jan 30, 2023

Vehicle needs new tires . Handled poorly in the rain. Check engine light came on,from lack of oil change. Vehicle wouldn’t activate cruise control because of the light Top leaked bad at the doors and on to me.

Reviewed: Sep 16, 2022

Nice car - especially for the price

Reviewed: Mar 16, 2020

Everything was excellent

Reviewed: Mar 11, 2020

it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

Reviewed: Mar 8, 2020

Wait time was short and the car was better than expected.

Reviewed: Nov 4, 2022

Excellent service, met all expectations. Car was excellent

Reviewed: Nov 1, 2022

Good car and value

Reviewed: Sep 22, 2022

Excellent, swift service...would happily book again.

Reviewed: Sep 22, 2022

Airport Chicago pick up needs to take a train do Terminal F - no queue as I could read on google- car ready- papers took few minutes

Reviewed: Aug 22, 2022

Everything was ver efficient. Staff knew about booking and the whole process took about 20mins as they did not have the car I ordered and was given an upgrade.

Reviewed: Aug 25, 2022

The counter staff charged me $90 to add my wife as an additional driver. I've learnt that I don't have to pay for spouse as additional driver. Is that true

Reviewed: Aug 23, 2022

Booked a mystery car but was surprised or maybe disappointed that it only applied to the entry budged car so felt a bit misled

Reviewed: Dec 1, 2021

i love this hertz location - the staff is always super friendly and efficient. whenever i see this location as an option to book, as long as the price is relatively similar to other locations, i always book here.

Reviewed: Jul 6, 2021

Our fault I guess but the pick up point was not close by Chicago City Centre and our Lyft driver had a little difficulty finding it. Staff at the centre were helpful as when the SatNav arrived the holder for it was not compatible with the unit. One of the ladies gave us her car phone holder which did the job to a fashion but the unit was prone to falling off it. Expected better when paying upwards of $300 for the satnav rental. One big issue for us was that after a few days the car system alerted us to low air pressure on front os tire. I topped it up at an airline but thereafter we we had to top it up each day at the start of our days travels which was a bit of a pain. The car performed well enough though throughout the journey. Car was a Jeep Cherokee and was big enough for our needs.

Reviewed: Sep 30, 2019

We waited for 90 minutes in the queue at Dollar, clearly there was not enough counter staff on that day. When we finally got to the front, we were told that our vehicle class would not be available for another 45 minutes which was extremely disappointing after the 90 minute wait. The only option to speed this up was to pay $13 / day more to move up a class. We expressed extreme dissatisfaction with this, and explained that the upgrade should have been free if our vehicle wasn't available. The lady behind the counter insisted that a paid upgrade was the best that we could do. We felt like this was up-selling. We were also felt like the automatic toll road payment was upsold to us. She explained 'its difficult for foreigners to pay', which we feel is nonsense. As we were out of the city the whole time it was probably unnecessary for us to have it, but we did, and we upgraded our car as we had been waiting so long that we had had enough. When we got to the garage there seemed to be one of our original classes of vehicle parked there. Dreadful customer service, dreadful wait. I will now avoid Dollar like the plague

Reviewed: Aug 11, 2022

Excellent Service

Reviewed: Jun 30, 2021

アメリカのレンタカー会社としては対応は普通。問題無く予約も入っており特に問題はなし。時期的な事もあり待ち時間は無。追加の保険のセールスも無。

Reviewed: Aug 17, 2020

The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance

Reviewed: Jan 13, 2020

Wait in line to pick up car long wait

Reviewed: Jun 27, 2019

We never had such a smooth and quick pick-up experience as in Chicago. Great job!

Reviewed: Jan 23, 2020

Très efficace surtout pour le retour. Très aimable.

Reviewed: Oct 12, 2019

Car had some electronics control issues. Board computer was crashing. Bluetooth issues.

Reviewed: Aug 31, 2019

Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.

Reviewed: Jul 12, 2019

The personal was verry nice and help me a lot they aree realy cool abd friendly bra voooooooo....

Reviewed: May 25, 2019

As reported to customer service, I had to return the first vehicle due to alignment issues. The second vehicle had an oil leak and torn carpet and a broken truck latch

Reviewed: Dec 9, 2019

Good car with good mileage. Though it was a little big for my requirement. excellent value for money, and no pressure tactics to sell you the insurance or other add ons.

Reviewed: Nov 9, 2019

The car was a Jeep. It had/has an alternator issue in that the alternator did not charge up the battery. So I had to have multiple jump starts in an area that I was unfamiliar with. There was a service phone number on the key fob, however on several occasions there was no response to my calls, which were usually at night in the pouring rain. Luckily I have AAA motor club service. Service tech that responded the first time said the battery had rusted terminal cables. The second tech said that the alternator wasn't putting out the correct voltage to maintain the battery. When I returned the vehicle, I parked it in the entrance drive, and told the clerk that she would have to jump start the vehicle to move it, since it had a bead battery.

Reviewed: Oct 16, 2019

The cost for the vehicle was a bit excessive, but all the rental agencies were gouging that the time because of events in the area. The car was dirty, had a broken motor in the left side mirror and a broken foot step on the driver floor board. The insides were a bit dirty as well, but the car ran well and the staff were very nice and quick.

Reviewed: Aug 8, 2019

The van front break was very bad condition. I suspect a transmission problem since its producing a wearied noise on the lower gears.

Reviewed: Aug 3, 2019

Car was not ready when arrival. The car smelled like cigarets. Tolls transporter was activated even when it was locked in the provided box even after denying the service.

Reviewed: Sep 28, 2019

Great service and very friendly

Reviewed: Jul 23, 2019

Overall service was pleasant

Reviewed: Jul 17, 2019

Like: Great car and good service.

Reviewed: Sep 18, 2018

Like: Price was better than others, quick pickup and drop off. Condition of car okay. Could have used a wash. Otherwise fine.

Reviewed: Jun 27, 2018

There was an old little scratch on the door when I found the next day, later on I found out that the right side mirror is broken (keeps on moving when I make a turn) and there was no floor mats on all the floors.

Reviewed: Aug 1, 2019