13 Car Rental Brands in New York, New York, United States

Staff tried to upsell insurance that was not needed, will never use them again

Reviewed: Apr 9, 2025

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

Reviewed: Nov 23, 2022

The car rental personnel were very helpful..

Reviewed: Jul 15, 2022

I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.

Reviewed: Jun 15, 2022

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

Reviewed: Jan 28, 2022

Very satisfied.

Reviewed: Apr 1, 2025

Satisfied.

Reviewed: Mar 28, 2025

Satisfied

Reviewed: Mar 27, 2025

Very satisfied.

Reviewed: Mar 26, 2025

Good

Reviewed: Mar 23, 2025

The car model is excellent.

Reviewed: Mar 18, 2025

Very satisfied

Reviewed: Feb 22, 2025

Satisfied with the service.

Reviewed: Feb 17, 2025

I've rented cars here several times and it was fine, but this time was so-so. I had to wait in a long queue for quite a while and didn't get the car I originally booked. They gave me a Chevrolet instead. It was a brand-new car, but it had a strong smell. We were in a rush, so had no choice. My child coughed the whole way. After making the payment, I noticed an extra charge of over $30. When I asked if it was tax, they said yes. However, later I found out my prepayment already included taxes. Could customer service clarify this? Picking up and returning the car went smoothly overall, but keep in mind that Thrifty seems to have merged with Hertz. You'll need to go to Hertz for both pick-up and drop-off. If you look for Thrifty, it might involve some hassle.

Reviewed: Jan 31, 2025

Picking up the car was very convenient, and there were very few people waiting in line.

Reviewed: Nov 25, 2024

The vehicle had half-tank gas but was registered as full-tank, and I was charged for it despite topping up 1/4 more - I have contacted Dollar, but they have yet to respond. The staff made snide remarks when I chose not to take up their insurance, even when I had personal liability covered as part of my personal insurance. The car had scratches and dings all around and had specks of dirty area all around, with a lollipop cane left at the side of the driver's door.

Reviewed: Mar 4, 2025

Satisfied

Reviewed: Feb 7, 2025

The vehicle is outdated.

Reviewed: Feb 6, 2025

Unexpectedly rented through HERTZ, the rear trunk often fails to open.

Reviewed: Feb 5, 2025

It's acceptable.

Reviewed: Jan 28, 2025

Great service and excellent cars.

Reviewed: Feb 24, 2025

Charged 20$ for refueling, feels like too much

Reviewed: Nov 10, 2024

Very satisfied

Reviewed: Jul 24, 2024

The service attitude was excellent, with smiles throughout the process.

Reviewed: Jun 17, 2024

Great car rental company. You can choose from various models of the same category. Many cars come with an EZPass, so you don't have to spend extra money renting one.

Reviewed: Mar 2, 2024

Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.

Reviewed: Nov 1, 2023

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

Reviewed: Mar 18, 2020

Car exceeded expextation Took a bit longer to get the car than expected.

Reviewed: Sep 24, 2019

They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.

Reviewed: Jul 19, 2019

I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

Reviewed: Jul 17, 2019

Excellent

Reviewed: Nov 1, 2021

No issues on collection. Nice car, fitted the bill. Easy drop off.

Reviewed: Jan 21, 2020

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

Reviewed: Dec 12, 2019

Yes it was

Reviewed: Nov 27, 2019

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Reviewed: Nov 20, 2019

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Reviewed: Sep 4, 2019

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Reviewed: Jun 25, 2019

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

Reviewed: Aug 26, 2019

It's okay.

Reviewed: Nov 17, 2017

Easy and convenient, smooth return process, car condition was very good

Reviewed: Oct 29, 2017

The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.

Reviewed: Jun 8, 2017

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.

Reviewed: Sep 10, 2018

The service attitude was decent, and the waiting time was very short.

Reviewed: May 28, 2018