13 Car Rental Brands in New York, New York, United States

Estuvo muy bien la verdad, pero enseguida empiezan a preguntarte a los chóferes a GPS a no sé qué y le dijimos que ya venía todo reservado y tuvimos que buscar la letra pequeña de vuestra reserva

Reviewed: Dec 16, 2024

Lo unico que sugiero, es que hubiese sido conveniente para mi que Qeeq hibiera podido agregar mi numero de Hertz Gold Member a la renta. Consulte y se me informo que no era

Reviewed: Oct 31, 2024

Hertz's service was excellent, and the car was very new, with only 6000 miles on it. The staff explained the terms in detail, were humorous, and even helped us bundle the most cost-effective 2-day unlimited Toll Road package based on our travel plans. Returning the car was quick, and the $200 deposit was refunded instantly.

Reviewed: Aug 1, 2024

The store is easy to find, and the service is okay. On Saturday, I had to wait in line for 2 hours. Make sure to bring a physical card; Apple Pay doesn't work, and neither does a US credit card linked to Apple Pay. Otherwise, you won't be able to rent a car. The name on the credit card must match the name on your driver's license. I rented a gas car, but was given an electric car with only half a charge. Charging took 40 minutes to add 30 kilometers. If you return the car after 8 PM, there's a $20 fee. Otherwise, you need to park it yourself and return it the next day.

Reviewed: Jul 28, 2024

Very good, no extra insurance sales.

Reviewed: Jul 26, 2024

All OK

Reviewed: Nov 18, 2024

Rented a car in NY from JFK airport.. Great experience, car was ready, nice and exactly like booked with all inclusive insurance. Great reate.

Reviewed: Nov 10, 2024

Over two hours long wait at a stuffy hot waiting room in LaGuardia. No compensation, not even sorry for the long wait. Waisted half a day of our trip.

Reviewed: Nov 1, 2024

2 hour wait for the car was t great, but Counter staff Desmond handled this with humour and confidence. Well done!

Reviewed: Oct 31, 2024

Car drivable but had faults (cruise control and collision warning inoperative and warning lights on). Were not advised of existing damage to bodywork. Car had 90,000 on clock so not a new vehicle. Counter staff and return staff very pleasant and efficient.

Reviewed: Oct 28, 2024

Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way. Also for the security deposit, she charged me way above the amount that was specified. Conclusion : this is my first and last time to deal with Thrifty because of this person.

Reviewed: Nov 16, 2024

Very satisfied

Reviewed: Aug 1, 2024

Very satisfied

Reviewed: Jul 30, 2024

I reserved a Versa, but I was given a brand new Altima with an initial mileage of 979 miles. The driving experience was excellent.

Reviewed: Jul 20, 2024

Charged for things I did not ask for

Reviewed: Apr 16, 2024

Charged 20$ for refueling, feels like too much

Reviewed: Nov 10, 2024

Very satisfied

Reviewed: Jul 24, 2024

The service attitude was excellent, with smiles throughout the process.

Reviewed: Jun 17, 2024

Great car rental company. You can choose from various models of the same category. Many cars come with an EZPass, so you don't have to spend extra money renting one.

Reviewed: Mar 2, 2024

yes alamo was very fast and efficient checkin for me this time .. at other times ive waited but this time was quick and smooth. very curteous and professional and great cust service.

Reviewed: Dec 6, 2023

Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.

Reviewed: Oct 29, 2024

See above

Reviewed: Oct 26, 2024

Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring. More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.

Reviewed: Sep 24, 2024

Avis could have been more flexible if the car that we chose is not available, better if they can give us a refund on the difference, but in my case, they won't even entertain us.

Reviewed: Sep 12, 2024

The pick up was terrible Avis need more staff on the pickup desk. Priority customers kept coming in and going to the front of the line.

Reviewed: Aug 3, 2024

Great service

Reviewed: Oct 19, 2024

God and fast service. I have never picked up or returned a car so fast.

Reviewed: Oct 16, 2024

The car rental service remains consistently convenient and transparent.

Reviewed: Jul 31, 2024

The reserved child booster seat was not provided; instead, they pushed the e-pass and insurance.

Reviewed: Jul 30, 2024

Service is just typical.

Reviewed: Jul 27, 2024

Unfortunately Payless gave me a “pickup car” but I booked a JEEP wrangler or similar SUV”. No exceptions for Payless otherwise I should pay more than double price.

Reviewed: Nov 1, 2023

TWO significant issues: 1) the NY license plate didn't match the one on the receipt! I had to go back in and get that fixed, because I'd brought my own EZ Pass, and didn't know if it would go through with a different plate. 2) the car smelled of SMOKE! I've never smoked myself, so the culprit was not me...and I'd didn't address this issue at pickup because getting 1) fixed took so much time....

Reviewed: Mar 18, 2020

Car exceeded expextation Took a bit longer to get the car than expected.

Reviewed: Sep 24, 2019

They lie about the space of the suv and the space for 5 bags was a lie , was very disappointed . 6 of us hardly to fix in the suv it was a very uncomfortable ride to our destination.

Reviewed: Jul 19, 2019

I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

Reviewed: Jul 17, 2019

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

Reviewed: Nov 23, 2022

The car rental personnel were very helpful..

Reviewed: Jul 15, 2022

I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.

Reviewed: Jun 15, 2022

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.

Reviewed: Jan 28, 2022

Excellent

Reviewed: Nov 1, 2021

No issues on collection. Nice car, fitted the bill. Easy drop off.

Reviewed: Jan 21, 2020

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

Reviewed: Dec 12, 2019

Yes it was

Reviewed: Nov 27, 2019

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

Reviewed: Nov 20, 2019

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Reviewed: Sep 4, 2019

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Reviewed: Jun 25, 2019

O carro alugado não foi o carro contratado (aluguei um sonata ou similar e me deram um elantra). Além disto o carro estava batido, o que me tomou tempo na devolução.

Reviewed: Aug 26, 2019

Like: All staff I interacted with were affable and generous. I felt well informed and well taken care of. What I appreciated was understanding why things were taking so long: the staff focussed on the customer care and went into detail when answering questions and helping customers make the right choices. I was happy with the way that Geneva handled my query; I felt like I was the only customer in the room -- unrushed and highly valued.
Dislike: I had not anticipated close to 1.5 hours from queue to driving off with the car. If I had known this, I would have built this into my schedule and my 7 year old daughter was tired from flying and very fed up. Moreover it had a knock on-effect on my next appointment to collect a key from the air bnb accommodation contact, so I had a lot of apologising to do.

Reviewed: Sep 10, 2018

It's okay.

Reviewed: Nov 17, 2017

Easy and convenient, smooth return process, car condition was very good

Reviewed: Oct 29, 2017

The car was in excellent condition and very new, with less than 500 kilometers on it, so there was a noticeable leather smell. The pickup location was hard to find, with no clear signs or directions. I had to search and ask around in pouring rain and eventually found it above the HERZE building.

Reviewed: Jun 8, 2017

The service attitude was decent, and the waiting time was very short.

Reviewed: May 28, 2018