US$ 37/day
Rent a carPick-up
Drop-off
11:30 PM
11:30 PM
Last updated on: Apr 15, 2024
US$ 37/day
Rent a carUS$ 45/day
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153Rental Locations
52Airport Locations
Orlando
Very good
Drop off location was not easy to find as it was not well sign posted from the main road.
Read More >Reviewed: Apr 14, 2024
SVT
Orlando
Excellent
SVT
Orlando
Very good
La voiture a été louée avec une très forte odeur de tabac totalement répugnante qui est restée pendant tout le séjour. Nausées à chaque fois que nous prenions le véhicule. Très déçue par que Hertz propose des locations dans un tel état alors qu'il est bien stipulé que ce sont des voitures no fumeur.
Read More >Reviewed: Jan 6, 2024
Natalia
Orlando
Very good
J.P
Orlando
Average
s.hellinga
Orlando
Average
Customer service was terrible. Staff refused to acknowledge my credit card rental insurance
Read More >Reviewed: Apr 13, 2024
D.Kirby
Orlando
Excellent
Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made
Read More >Reviewed: Apr 8, 2024
Kevin hooper
Orlando
Excellent
Orlando
Excellent
H.Storer
Orlando
Good
Car windscreen was a little dirty and we ran out of windscreen wash fluid after only one day
Read More >Reviewed: Mar 3, 2024
Kiran Shridhar
Orlando
Good
On dropoff, i was told i will receive a final bill for my reference. I didn't receive anything. But i can see a charge on my card. Its unexplained charge
Read More >Reviewed: Mar 1, 2024
A.Santiago Vargas
Orlando
Average
Estuve más de dos hora esperando en la fila para poder coger el carro y cuando fuimos no tenían ningún carro solo carros eléctricos que son na porquería porque en Orlando no hay muchos puestos eléctricos y hay que esperar más de 3 horas para que el carro cargue… mi experiencia estuvo fatal
Read More >Reviewed: Apr 4, 2024
A.Settle
Orlando
Good
Collection was over 1hr, and drop off was easy but I was overcharged for something I am now waiting to hear from. When collected car, was not clean inside, could do with a better clean next time .
Read More >Reviewed: Mar 5, 2024
Orlando
Excellent
Two problems. 1. The pickup desk is understaffed during the busy hours of Sunday afternoon. Among all rental companies, Dollar had by far the longest line. It took me about 20 minutes to pick up the car. 2. Despite that I clearly told the staff that I decline any additional insurance as I got a third party insurance from Qeeq, the staff added an additional liability insurance which cost me $105. In these days, I don't see the contract on paper at the point of signing the digital monitor, so I overlooked the error until later. Now Dollar staff refused to refund the money.
Read More >Reviewed: Jan 16, 2024
Jim
Orlando
Good
Counter staff and staff in garage could have been friendlier. Tried to sell us prepayment for fuel. Told us fuel outside was over $5 per gallon which we knew was laughable and they were cheaper
Read More >Reviewed: Jan 14, 2024
IKER
Orlando
Very good
No pagues la renta del Sunpass (programa de peaje de Florida) en DOLLAR, puedes comprarlo en CVS y/o Walgreens.
Read More >Reviewed: Dec 23, 2023
J.Tracey
Orlando
Average
Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service
Read More >Reviewed: Mar 31, 2024
A.DAVALOS DIEZ
Orlando
Excellent
El coche necesita alineación en su dirección . Se va hacia la izquierda cuando no se tiene el volante . Además hay que cambiarle la goma en el limpiador de atrás .
Read More >Reviewed: Jan 14, 2024
h.k.
Orlando
Excellent
オーランド国際空港でのレンタカー予約は今回で3回目だったので、深夜到着でも不安はありませんでした。予約していた車両が用意されておらず少し時間がかかりましたが、予約車種よりグレードの高い車両を予約価格でレンタル出来ました。到着ゲートがBゲートでAVIS窓口もBで手続きしましたが、車両はAゲート側の駐車場に停めてあり、たどり着くまで少し時間が掛かりました。 海外でのレンタカー予約は希望していた車種が無いことが度々あるので注意が必要です。
Read More >Reviewed: Dec 26, 2023
Orlando
Excellent
Olle
Orlando
Very good
The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping. The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.
Read More >Reviewed: Nov 7, 2023
Alfini
Orlando
Average
The online booking was easy. The shuttle from airport to car rental place was a very long wait! We saw many other shuttle companies multiple times before ours showed up- which was disappointing- the driver was super nice tho. When we got there the people at the desk wanted our insurance policy for 3rd party rentals- which I got the email saying that BUT what they didn’t say was for how much! We had $100,000 covered but you wanted (and only provided this info on a sign when we walked into the car rental place) you wanted $300,000 and I believe not many people have that much coverage for a car rental b/c what car are you renting that cost $300,000! Therefore for us not to be stuck at the car rental we had to pay MORE money! Which was not in our budget!
Read More >Reviewed: Mar 21, 2024
M.Gonzalez
Orlando
Average
Muy servicio al cliente y muy complicada la devuelta del carro, estuvimos esperando más de 1 hora para entregar el carro, perdimos el vuelo de vuelta por atraso.
Read More >Reviewed: Sep 22, 2022
R.Baxter
Orlando
Excellent
Car met expectations. Staff courteous however should be more clear on toll transponder. We were inform and paid for daily use which would include tolls. Then told at return/check out it was $9.99 a day to have the teansponder active daily plus tolls.
Read More >Reviewed: Apr 2, 2022
Langer
Orlando
Excellent
Picked up the SUV at the airport parking lot after checking in before we landed. It was perfect I highly recommend AZ Car rentals for a contactless and cost effective service.
Read More >Reviewed: Mar 3, 2024
Z.Attard
Orlando
Average
Headache having yo call from the uk and to chase up until the last day. Pushed into toll charges but final wasvtaken of. The fuel recharge is extortion 6 times the cost of the pump.
Read More >Reviewed: Dec 3, 2023
S.Elmstrom
Orlando
Excellent
J.Uribe
Orlando
Average
Terrible I will never recommend this company. You contract something and in the last minute change the things and you have to pay for services that you don’t need
Read More >Reviewed: May 20, 2022
C.Araujo
Orlando
Excellent
T.King
Orlando
Excellent
Delighted with the whole experience from beginning to end. Normally with other rental companies at Orlando I have to wait 1 hour plus
Read More >Reviewed: Jan 13, 2024
David
Orlando
Excellent
Painless as usual especially when we were taken to and helped through the srlf service kiosk which reduced our waiting time
Read More >Reviewed: Jan 8, 2024
M.YAMADA
Orlando
Excellent
シボレータホクラスで予約をしてシープワゴニアを借りました。車両は新車レベルの良い状態でトラブルも無く、旅行中7人乗る事も有りましたが、車内空間も広くゆとり有る旅をする事が出来ました。大満足です。
Read More >Reviewed: Jan 7, 2024
J.Halpin
Orlando
Excellent
i have used alamo for every trip ive had and ill always use them. the pick up truck was a bit too big for me (5ft height) and i think ill book a SUV next time but no complaints
Read More >Reviewed: Dec 29, 2023
Diana H.
Orlando
Excellent
Small business car rental. They were nice enough to pick up from airport and when returning to drop off at hotel. They text a couple days before or use whatsapp to communicate. The had the car seats as hoped. The car had the engine service light on but they noted it and said it was ok to drive still, I was just worried about that. The car was great other than that. People were friendly.
Read More >Reviewed: Jan 7, 2024
Deon'ta Hampton
Orlando
Very good
Both sales representatives did a superb job on the intake information and when I drop the vehicle back off.
Read More >Reviewed: Aug 8, 2022
Michal B
Orlando
Average
I called ACO from the Airport just after 12:00pm to send a shuttle car. My pick up time for the car was 12:00pm. By the time the shuttle picked me up and brought me to the location it was almost 2pm. They then hit me with a bunch of hidden costs and my total cost went from less than $100, as was expected, to $350 in the end. They said that since I wasn't there at 12:00pm to pick up the car, they couldn't hold it for me and they had to upgrade me to another car which cost $90 more. I called them just after 12:00pm to come pick me up and this still happened.
Read More >Reviewed: Dec 25, 2023
B.Roberge
Orlando
Average
Il a fallu attendre 3 heures avant d’avoir le véhicule que nous avions réservé. L’assurance que nous avions pris au départ n’était pas reconnue par AddCar et il a donc fallu débourser 400$ pour en racheter une sans quoi on ne pouvait pas avoir l’auto que nous avions réservée; horrible expérience !
Read More >Reviewed: Dec 20, 2023
M.EbrahimiPour
Orlando
Excellent
Everything was ok until the insurance issue that they forced on me regardless of having perfect insurance myself and willing to sign any waiver to accommodate them. At the end I paid large sum in order to be able to drive their car.
Read More >Reviewed: Dec 17, 2023
O.Skoptsov
Orlando
Excellent
It was TOYOTA COROLLA. AXA Additional Driving Insurance was not accepted. Insurance on my own car was not accepted although it was accepted at FOX rental company in my previous trip to Las Vegas. Counter staff enforced me to buy their insurance.
Read More >Reviewed: Dec 5, 2023
M.Robb
Orlando
Average
FOX Rent A Car made me wait one-hour and fifteen minutes because my vehicle was not available. They made me wait in the lobby and only when I approached them they made me wait longer until they completed the booking they were handling or I would have waited even longer. They were rude and not organized, a terrible experience.
Read More >Reviewed: Dec 19, 2023
Orlando
Very good
The car was dirty both inside and out. I do understand that for the price we paid that we could not expect the perfect car, but we received a car where the inside padding above the driver's side of the car door kept falling out. Although I provided an international insurance cover on the day, I was sold another cover because the person at the counter gave my wife the impression that we were not at all covered and I had to take out another insurance on the day.
Read More >Reviewed: Feb 21, 2023
H.Arkontopoulos
Orlando
Average
Car smelt of smoke, had a lot of dents and scratches. Had to pay £230 unexpectedly when the car was returned although there was no damage.
Read More >Reviewed: Nov 8, 2022
Raul Santos
Orlando
Average
There were extra charges in the process. I will not use this again
Read More >Reviewed: Aug 26, 2022
F.Hamdan
Orlando
Excellent
R.Wiseman
Orlando
Very good
They told me the only agreement they would agree was there’s. No additional driver. Had to give 1000.00 deposit . I could take or leave it
Read More >Reviewed: Dec 13, 2023
J.Vargas
Orlando
Excellent
William
Orlando
Excellent
It was actually Fox Rent A Car, which evidentally is the local affiliate of Europcar. Required a foreign license - US license plus overseas tickets in and out was not enough. Staff said spouse could drive but paperwork at the end said otherwise.
Read More >Reviewed: Oct 29, 2022
S.Leggett
Orlando
Excellent
An excellent service from pick up with Olivia and drop off. I’d recommend QeeQ to anyone looking to higher a car for their trip to Orlando
Read More >Reviewed: Aug 22, 2022
D.Affinati
Orlando
Very good
Will not rent from them again. Missed event we were supposed to go too ...got in late due to run around . Guy at advantage was very helpful.
Read More >Reviewed: Nov 13, 2019
A.Ying
Orlando
Good
The car i was provided at pick up was not the same as what I booked online. The car turned out to be dirty and alignment was very wobbly during the first three days of drive. I took the hassle to drive back to Orlando airport to swap the car because I felt very unsafe. Then advantage rent a car gave me another car as replacement, but then the car still not as clean as I expected, and the exterior had quite lots of scratch marks and dents (as photo shown)
Read More >Reviewed: Sep 1, 2019
J.Crawford
Orlando
Very good
Car drove well but did not have modern Aps etc which I would have expected from a Luxury Vehicle. I wonder if Thrifty actually down Spec their cars.
Read More >Reviewed: Nov 7, 2023
I.McDermott
Orlando
Good
R.McCardy
Orlando
Excellent
Orlando
Excellent
a.fletcher
Orlando
Very good
We didn’t actually have the Nissan Pathfinder in the end we had a Honda Pilot!! Absolutely lovely car easy to drive very comfortable. Hadn’t been very well looked after. Quite a few marks inside car on centre consol and drivers side wheel arch cover had dropped and would rub on tyre as we turned but other than that a lovely car. So much so we are potentially looking at buying one when we got home
Read More >Reviewed: Aug 18, 2022
K.Nanda
Orlando
Excellent
Orlando
Excellent
Excellent car and service onsite. Pick up and drop off for terminal C was not part of the ‘normal schedule’ though which made things slower than I have experienced elsewhere. Sort this and it was great.
Read More >Reviewed: Apr 28, 2023
D.Waldock
Orlando
Excellent
Brilliant service and fantastic car. Would use again and again - better than on airport rental company experiences.
Read More >Reviewed: Apr 8, 2022
C.Funez
Orlando
Good
Orlando
Good
I had a very bad experience with Green Motion on pickup. Due to weather in my departure city I arrived early and tried to pick up my car 4 hours early. I was more than willing to add an extra day to my rental at the rate I booked with you. The counter personnel was rude and then told me it would be $200.00 to get a car 4 hours early. I waited the 4 hours and then they charged me more than agreed upon in my rental agreement with easyrentcars.com. You are reimbursing me in the next couple of days. It was a lot of hassle and extra effort. I would prefer not to use Green motion in the future. This is the 4th time I have used easyrentcars in the past 8 months and I do think you are a good company but should stop using Green Motion.
Read More >Reviewed: Jan 19, 2020
Christian Drage
Orlando
Excellent
Car was great. Huge and plenty of space for family and all our luggage which included 4 large suitcases. No problems. Enterprise also offered me alternatives and were very helpful.
Read More >Reviewed: Aug 9, 2023
N.Brett-Williams
Orlando
Excellent
I found all staff to be extremely helpful and polite The whole process was perfect would definitely recommend.
Read More >Reviewed: Jul 3, 2019
Orlando
Excellent
My only comment is that there was no space for luggage in the vehicle as none of the 15 seats could be removed or folded down. This made it very difficult loading and unloading large cases and a double buggy. This wasn't made clear on booking the vehicle. The vehicle itself was great and certainly large enough but all seats were static!
Read More >Reviewed: Apr 11, 2019
A.Covington
Orlando
Excellent
Increíble experiencia de alquiler de autos sin estrés. No había colas en el mostrador DE seven auto y había muchos vehículos limpios disponibles para elegir. La entrega fue muy eficiente y no se agregaron cargos ocultos. Definitivamente voy a alquilar de nuevo seven auto por medio de vip car
Read More >Reviewed: Jan 22, 2023
Bill Young
Orlando
Very good
All staff had a difficult time pronouncing my last name that starts with the letter Y. I suppose in their culture it is pronounced with an H sound as in “hard”. So I had to do a little training on one of the staff. She was very appreciative and had a good attitude. That made it OK for me.
Read More >Reviewed: Jan 6, 2023
Catalina Mora
Orlando
Excellent
Excelente servicio y atención al cliente. Algo lejos del Aeropuerto, todo salió a la perfección.
Read More >Reviewed: Nov 30, 2022
r.cirisan
Orlando
Good
Orlando
Very good
C.Lucana
Orlando
Excellent
J.Langat
Orlando
Excellent
A.Smith
Orlando
Excellent
D.Kisser
Orlando
Excellent
M.Lustenberger
Orlando
Excellent
very satisfied. Only downside, drop off point very far from our airline check in area.
Read More >Reviewed: Jun 1, 2021
Orlando
Good
Waited over 30 minutes to be waited on at counter UNACCEPTABLE!. It takes at least 10 minutes to drive to the offsite car rental pickup, so the 1.5 miles from airport in the description is deceptive.I have never rented a car before where they expected me to wash and vacuum the car prior to returning it before - that can be difficult when the car is full of luggage and people, and I don't know the area so finding a carwash is an added hassle. I won't be renting from this company again. The wait for a shuttle to the airport was ridiculous - We had to wait more than 20 minutes, and people behind us in line were not able to even get on the shuttle bus. They should have had 2 busses running. One other customer called Uber because he was afraid of missing his flight.
Read More >Reviewed: Apr 10, 2021
Orlando
Very good
M.del Val Locht
Orlando
Very good
Demasiado tiempo para entregaros el auto, y bastante sucio el auto por dentro y por fuera
Read More >Reviewed: May 30, 2022
Orlando
Very good
B.Huq
Orlando
Average
I had to wait more than 2 hours and after that the lady took care of me was terrible.she had a attitude and needs to get training how to take good care of customer.she was so bitchy.i will never go to ACE again.
Read More >Reviewed: Dec 1, 2019
A.Semiglasow
Orlando
Excellent
The car was fine but had difficulty getting the defroster to work properly. Had to leave the window down to see out the window. Additionally, could not get the front windshield to totally clear making the driving difficult.
Read More >Reviewed: Nov 7, 2019
S.Rivera
Orlando
Poor
I may a reservation on may for a july trip. I get to the air port at 10:00 pm ACE company stop working because they didn't have any more car to rent we waiter for more then 2 hrs. I called ACE and costumer service was very rude and stated that to stop calling they didn't have any more car to rent.
Read More >Reviewed: Oct 2, 2019
D.Ritchie
Orlando
Excellent
D.P.
Orlando
Poor
Car , inside and out dirty ( chairs in the back dirty) Tires were being inflated while waiting for the car . I was thinking this is the part of my he process but obviously not, because we had to fill the air few times while renting the car. Major inconvenience an extra expense which they knew about . Then we were told that the gas tank is full then I looked and it wasn’t it was less than 3/4 full which that’s another little lie have not experienced something like this before and I hope I will never experience again but I will not rent from that particular rent a car not a good experience. Waiting at the airport to be picked up that’s another nightmare kept calling the office kept calling the office nobody was picking up them finally they came terrible experience all in all .
Read More >Reviewed: Jul 5, 2019
J.Poquioma
Orlando
Excellent
R.Sequera
Orlando
Poor
They picked us up 45 minutes late. They took us on a minivan to a trailer office. They told me they don't open until 6am and my flight leaves at 730am, so it wouldn't work for us by returning the vehicle, but the most disappointing issue was the insurance. They tell you that your own insurance is not enough and pretty much force you to get their insurance, which janks up the price. Avoid these scammers is my humble advice.
Read More >Reviewed: Jun 26, 2019
N.PATEL
Orlando
Average
didn't accept insurance bought on easyrentcars.com, made a contract for a different car and gave the different car, had to go back to correct it. Exterior paint was peeling off, interior car seats had stains
Read More >Reviewed: Jun 18, 2019
Orlando
Excellent
Car was great. Service was fast but people that works there should smile more. Greet customers.
Read More >Reviewed: Apr 2, 2022
T.Noah
Orlando
Average
Keywords: scam, thievery, crooks, avoid. This company has a couple different names - Nextcar and OneSwitch. There may have been a third but I can’t remember. They operate in bait and switch mode. You will pay a price upfront (using a service like kayak, extending to something else like Queeq.com) but that will change significantly upon arrival. No insurance is good enough. While standing there, waiting for an eternity, 2 people walked out the door infuriated with the price changes. I would have followed in their footsteps, had I not already been delayed nearly an hour waiting for their ridiculous shuttle to take me to the office from the airport. I was on a very strict time constraints and forced to stay with this service. My $89 rental became $277 with the additional insurance charges and being forced to rent their sunpass box at $11 a day, plus the tolls. If I chose to decline the Sunpass, I would have had to pay each individual toll plus a $25 fee for each one. The exterior is filthy, with trash cans overflowing, the lobby is fairly clean, but bathrooms are disgustingly dirty. I could go on forever about how unhappy I was with this company, but I will just summarize by saying AVOID!
Read More >Reviewed: Feb 28, 2022
K.Manley
Orlando
Good
The car was much bigger than the one we selected which was fine except for the gas usage. They charged a $1000 deposit even though we purchased coverage through EasyRentCars and had my own auto insurance. They also did not give me a receipt at drop off and then charged me an additional $120 without contacting me or giving me a reason for the additional charges. I would definitely avoid one switch for future rentals.
Read More >Reviewed: Mar 6, 2020
Mark S.
Orlando
Excellent
Very courteous and helpful staff smooth pickup from MCO to rental car quick check in process Our flight was delayed, so we called and they held our car no problem, and told us they appreciated us letting them know we'd be late Everything was great
Read More >Reviewed: Mar 4, 2020
Orlando
Good
We thought we had a great deal, price wise, for the 4 days we rented the vehicle. But upon pick-up of vehicle (going through/signing of the paperwork), we were unpleasantly surprised that we had (forced) to obtain their liability insurance although we told them that we had our own. That cost in itself costed us more (almost double) than the entire 4-day rental price. :(
Read More >Reviewed: Feb 26, 2020
O.Acuna Torres
Orlando
Excellent
El auto muy bien excelente, depronto colocar un soporte para el celular que uno usa para el gps y avisar sobre el servicio de los tolls o peajes para tenerlo presente en el presupuesto y contestar más rápido
Read More >Reviewed: Nov 20, 2021
L.Stover
Orlando
Good
They downgraded my car from intermediate to compact without telling me or changing the price lower.
Read More >Reviewed: Aug 26, 2020
Orlando
Good
Great customer service with Gabe and Gene, treating me as repeated customer.
Read More >Reviewed: Jun 17, 2020
Rob Connolly
Orlando
Good
We arrived in Orlando at midnight and waited approx 20-25 min for a ride to the rental location .I was charged as was everyone in the the office additional charges to our rental because we were from out of the USA it’s called HIF or in my words discrimination Charge which means you pay 3.95 extra plus tax per day even if you have insurance of your own it supposedly covers your deductible cost if you are in an accident lol you cannot rent the car no matter what if you don’t pay up front No where was this ever disclosed until we arrived . We will not rent from them again !
Read More >Reviewed: Feb 24, 2020
Juan M. Davila
Orlando
Excellent
R.Thomsett
Orlando
Good
Our overall review on the hire company during my stay was very good. I was dealt efficiently at the desk and returning the car was simple. Now I've returned to the UK my opinion has completely changed. At the desk I was asked if I required any further excess insurance but I told the agent that I already had that cover through a company in the UK. He seemed fine with that. At that point he asked me to sign the paperwork but unbeknown to me I was signing for the Excess Insurance which I had already told him was not required. At no point did he explain about the insurance so I'd been tricked into buying this cover. An obvious case of misselling but no doubt a good commission for him. The rental car fuel policy was full to full which is normal practice. He recommended that I pay for a full tank of fuel at approx $40 so that I could bring back the vehicle empty with no extra cost. That way when I came to fill up towards the end of the vacation it would be far cheaper than if I had to refill myself-another blatant lie as I filled up on a number of occasions in various parts of Florida and never cost me more than $30. Sounds like another little scam for the rental company. I wasn't of course aware of any of these issues until I returned to the UK. I'm now faced with a bill of $419.72 for Excess Insurance which I'm contesting. Unfortunately their malpractice has spoilt what was a wonderful vacation.
Read More >Reviewed: Mar 30, 2020
A.Dyer
Orlando
Excellent
Couple of minor scratches and rear indicator block told garage attendant who made a note on pink sljip
Read More >Reviewed: Mar 21, 2020
k.Wraithmell
Orlando
Average
On collection the type of car rented not available offered upgrade to salon wanted a higher car for ease of getting in and out which was unavailable.They then tried very hard to sell me extra 3rd party insurance at 14£ a day for 30days this selling pressure after a long flight I could have done without.The attitude of the staff was very poor then had to go to other terminal to pick up car I will definitely never use advantage again.I have been visiting USA for 30years and this was the worst rental company I have ever had the misfortune to book with
Read More >Reviewed: Mar 13, 2020
G.Allen
Orlando
Very good
I was told that the vehicle was upgraded I said I didn't want to pay for an upgrade. I was assured it was for the same price. Yet to confirm that as not yet seen my bank statement. I was told I needed more insurance and the gas tank filled option. So giving me an upgrade weakened my resistance.
Read More >Reviewed: Mar 6, 2020
R.Bolton
Orlando
Average
Terrible customer services. Tried to tell us we didn’t have 3rd party liability cover and tried to charge us for this and tried to tell us you couldn’t pay cash for tolls and they we had to purchase toll electronic pack.
Read More >Reviewed: Jan 21, 2020
L.Fry
Orlando
Average
Horsepower Car Rental is a very small company. The Toyota had 68000+ miles on it. There were very vary many small dents and scratches on the vehicle. Take pictures and video of the car and spare tire, always. The car had a toll transponder in it. I was never told until I picked up the car that I would have to pay $7.95/day for this service. This option was not by choice; it was required. I have ALWAYS paid Florida tolls as I go. Not a choice with Horsepower. It is MANDATORY! I will NEVER rent a vehicle from Horsepower again and I do NOT recommend them.
Read More >Reviewed: Mar 23, 2020
F.Turner
Orlando
Very good
J.Davis
Orlando
Average
Yes, I waited over an hour to rent the car. They charged me too many fees! Putting a hold on my credit card for $1000 was a bit much! No consideration for my time. In the end, the car did not start, I had to uber to the airport. My very bad experience!
Read More >Reviewed: Dec 31, 2019
R.Sankaranarayanan
Orlando
Average
These guys tell you one price and at the time of renting the car jack it up to twice the original price.
Read More >Reviewed: Dec 30, 2019
S.Rife
Orlando
Poor
We landed late in the evening. We didn't know that the rental place was off-site, and had to look back through email to find a telephone number for the shuttle. It was 45 minutes from phone call to pick up. Once back in the office, we were told we need to buy a toll pass with an up front charge and a daily rate. Our insurance wasn't one of the seven they accepted, so, guess what? Another charge to pay for their insurance. I'm doing the math during this whole sales pitch and realizing we're aren't saving anything, and we are renting from a place that's 10 minutes from the terminal. Oddly enough, the employee said, "If this is too much, we can just take you back to the airport." So, that's what we did. We rented from a national company, which ended up being about the same price, right there in the airport, and had no trouble. But, our vacation started with 2 hours down the drain just to end up with no car from Horspower (why'd you take the "e" out of that word, anyway?). I wasn't comfortable with the up front charges, and it made me afraid that we were in for a big surprise when we returned the car. I guess we'll never know.
Read More >Reviewed: Oct 21, 2019
Orlando
Very good
Counter staff was rude and couldn’t clearly explain what the extra fees were that he was charging us. He also tried to scam us into paying $10/day for the EZPass for video toll roads. It’s actually quite easy to avoid going on those roads. Flex seemed like the economical way to go, but in fact, ended up costing just as much as a car rental in the airport terminal, which would have been much more convenient.
Read More >Reviewed: Mar 21, 2020
Orlando
Excellent
Eddy and his brother a very professional and knowledgeable people and they DO offer a very good customer service. The check-in process very fast, no long lines like in big companies. They offered me a mid-size type of vehicle, instead of my compact-one without any charges And I really did like that they haven't tried to up sell me their insurance. The deposit was of a 200$, not like other companies, where it can go up to 500$ or 1.000$. I'm pleased and everything was very smooth !
Read More >Reviewed: Jan 15, 2020
G.Garra
Orlando
Excellent
The staff were extremely courteous and professional. They went out of their way to accommodate us when we were running late on our return.
Read More >Reviewed: Jan 1, 2020
O.Paz Campos
Orlando
Very good
E.Mendoza
Orlando
Excellent
G.Montoya
Orlando
Very good
The value car rental charge more money dor tax was 3.99 daily in adicción already pay.
Read More >Reviewed: Jul 23, 2020
R.Hollinger
Orlando
Very good
Car rental price exceeded amount on reservation amount in several areas. Will take up w ccard company but prefer to get it reserved w you. Pls contact me.
Read More >Reviewed: Mar 10, 2020
S.VanOrden
Orlando
Very good
Not enough staff working there. Had to wait for a long time to get our car. Staff tried to scare us with issues concerning insurance even though we assured them that we had adequate coverage. Car was new and in great condition. No complaints about the car.
Read More >Reviewed: Jan 9, 2020
L.Florian
Orlando
Excellent
C.Maltzman
Orlando
Excellent
My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.
Read More >Reviewed: Dec 16, 2019
I.Mota
Orlando
Poor
Yes, i'm really not pleasant with the car, not only was not what we chose as well as the windshield wiping nothing having greatly delayed our travel times. we should be reimbursed for some amount of what we payed as it was very unfair and even dangerous what happened. and to finish, there was a light on the board that the guy told us that would desperate, but that did happened.
Read More >Reviewed: Oct 15, 2019
A.Siddique
Orlando
Average
Tried to sell insurance. Gave me smaller size vehicle than I paid for. My reservation included GPS but no GPS came with the car. Toll transponder daily rate is too high.
Read More >Reviewed: Jan 16, 2020
Orlando
Good
I was overcharged $2.40 when I picked up the car. My total rental price was supposed to be $75, of which $15 was paid during online booking and $60 to be paid at pick-up. At pick-up I was billed $62.40, ($2.40 more than the agreed $60 on my reservation). The customer service rep at the counter could not provide a satisfactory reason for the extra charge. I demand a refund the $2.40 extra charge or I will not use your services again.
Read More >Reviewed: Dec 25, 2019
South African Adventurers
Orlando
Excellent
The car was great and so comfortable especially with all the traveling we did. Really glad we went with a bigger car.
Read More >Reviewed: Jan 2, 2020
K.Boule
Orlando
Excellent
I was able to pick any car in a row of intermediate car. I picked up an SUV
Read More >Reviewed: Nov 3, 2019
Orlando
Excellent
National was great. no shoddiness or crazy amount of deposit. and got a free upgrade. and they truly meant that as well. didn't come back home to a massive bill on my credit card. will use them again in the future
Read More >Reviewed: Oct 15, 2019
P.Adam
Orlando
Excellent
Because of the hurricane we got diverted to Miami. I called National and they handled the switch very easily.
Read More >Reviewed: Sep 15, 2019
Orlando
Average
Was not told I would need copy of my auto insurance declaration page in advance—I had only copied my proof of insurance card . They tried to charge me an extra $22/day for collision insurance that I had. Was able to get hold of my insurance magenta who told them I had collision coverage. But this took a lot of time. I will never use this company again. Also has tank was only 1/2 full.
Read More >Reviewed: Dec 11, 2019
K.ALBANESE
Orlando
Excellent
Getting shuttle to and from airport was guick. Staff very courteous and friendly. I had no problems. The car was clean and very nice. I would definetly recommend and use again on my next trip.
Read More >Reviewed: Dec 7, 2019
d.sell
Orlando
Excellent
Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.
Read More >Reviewed: Nov 16, 2019
J.Nieves
Orlando
Poor
1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.
Read More >Reviewed: Nov 10, 2019
Boni Itoandon
Orlando
Excellent
Orlando
Poor
Arrived at the Orlando airport with a prepaid reservation. The agency did not exist! The phone number at the invoice was out of service. We're told it went out of business. We had to rent from another company.
Read More >Reviewed: Aug 9, 2019
D.Tippett
Orlando
Excellent
Like: Hugo, was very easy to deal with and a very nice man. No over the counter experiences, just so casual which was nice.
Dislike: Unfortunately the check engine light came on in the car, no fault to anyone and luckily situation was easy fixed.
Reviewed: Sep 23, 2018
L.Herrera
Orlando
Excellent
Mike S
Orlando
Very good
Dislike: Staff tried to replace vehicle with one I was not interested in (larger less efficient van) and took awhile to provide correct one
Read More >Reviewed: Mar 13, 2018
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