Free upgrade to a bigger car was good although there was a big dent on one side. Inside cleanness could be improved. The staff was very kind. Drop-off was easy and convenient. Overall it was a good choice to rent from Budget.
Amount due at pickup per your confirmation should have only been $346.92. I had to pay $449.04 to get the car at Hertz. That is over $100.00 from what QEEQ.com quoted me. WHY?????
I checked and rechecked my confirmation and no where did it say it the car was from Hertz. Finally called the number and only then I figured it out from the message. And talking about calling I had a concern that I tried to contact Hertz about. I called 10 times over 3 days and left 2 messages. Never could get through, did not receive a call back.
Unlike most car rental return areas where you get "checked in" in Bozeman you parked the car in a far off parking lot and walked back to the rental counter to return the key. In my confusion I did not do a last minute car check and inadvertently left my handicap placard hanging on the mirror. While staff admits seeing it hanging, cleaning staff threw it away. this was most upsetting. they should know better.
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