6 Car Rental Brands in Buffalo, New York, United States

I've rented from this BUF location several times. Dollar and Hertz share the same staff. The rental experience depends on your luck. There's one clerk who's extremely rude, making it clear that the reserved car is unavailable and you have to pay extra for an upgrade, or wait for a long time. Check out the reviews on Google Maps.

Reviewed: Jul 3, 2024

Satisfied

Reviewed: Jun 12, 2024

The overall service is good.

Reviewed: Mar 23, 2024

I had to wait for a long time since they didn't have a car available at the site, but the personnel was very nice and professional.

Reviewed: Sep 13, 2022

Very satisfied.

Reviewed: Aug 13, 2020

İt was a smooth pick up, my booking was upgraded to a little bigger car, since mine was not available.

Reviewed: Jun 29, 2024

Quite convenient. However, the lines are too long during peak times.

Reviewed: Aug 23, 2018

The front desk lady was very friendly. There was no Impala available, so they replaced it with a Taurus.

Reviewed: Jul 28, 2018

Very convenient

Reviewed: Jun 8, 2017

I believe this is the largest car rental company in the US, their service is really impeccable!

Reviewed: May 10, 2017

The drivers manual should be left in the car for information/operation

Reviewed: Oct 7, 2022

Customer service was very attentive, explanations were clear, and the wait time was short.

Reviewed: Nov 22, 2019

refunding the deposit is very, very slow

Reviewed: Sep 22, 2019

新しいいい車を受け取りました。

Reviewed: Aug 10, 2019

Great service at counter in Buffalo.

Reviewed: Jul 6, 2019

No cars available on site, waited too long

Reviewed: Jul 20, 2022

Very satisfied

Reviewed: Aug 30, 2020

Okay

Reviewed: Jan 1, 2020

The wait time was ridiculous, however I was given complimentary fuel at the end of it so....

Reviewed: Sep 26, 2019

Both cars had damaged windows, but they were quickly replaced. It seems like the first car already had the damage when we received it, as there were marks on the glass.

Reviewed: Aug 11, 2019

Not bad

Reviewed: Jan 24, 2019

Excellent

Reviewed: Nov 17, 2018

Satisfied

Reviewed: Oct 9, 2018

Like: I have been researching premium SUV's for a long distance road trip for quite some time and every other company was at least $200 or more for a weekly rental rate. most amazingly was the gas mileage on a vehicle of that size which ended up being a 2018 Chevrolet suburban.
Dislike: The only negative was little to no washer fluid in the vehicle at pick up and unfortunately we did need to purchase some on our 13 hour trip.

Reviewed: Sep 7, 2018

The car pickup was very convenient, located just across from the exit of Buffalo Airport. The service was excellent, and the pickup process was very quick. Returning the car was also straightforward; you simply drive to the parking area on the basement level. Since the parking attendant had already left, I parked the car and handed the keys to the front desk on the first floor, where there's always likely to be someone. The staff just asked a few questions about the car’s condition and fuel level, and it was done. It felt great!

Reviewed: May 4, 2016