7 Car Rental Brands in Cleveland, Ohio, United States

Good car to drive plenty of room it suited our needs

Reviewed: Sep 18, 2024

Very satisfied

Reviewed: Jul 5, 2024

Very satisfied

Reviewed: Jun 21, 2024

Good service.

Reviewed: Jun 1, 2024

Satisfied

Reviewed: Apr 16, 2024

The car I reserved wasn't available, so they upgraded me for free. Great service and attitude.

Reviewed: Jun 23, 2024

Extremely satisfied

Reviewed: Jun 15, 2024

The car was great, although a bit bigger than I expected. Also when I needed to amend the drop off I wasn't able to get any help either online, via the app, or by calling, and the rental desk at the airport was going direct to voicemail.

Reviewed: May 14, 2024

Very satisfied

Reviewed: Jun 27, 2023

I could've gotten the Dodge Ram. I was too short getting out of the car. With no running board, I sprained my foot. The car was not that clean and to have only 9900 miles when I picked it up, it was pretty scratched and beat up. All in all, it was only an ok experience.

Reviewed: Aug 22, 2019

Like: great people work there

Reviewed: Jul 4, 2018

Like: When dropping car off it was noted we had a lot of luggage so the mileage checker had Mario, his co-worker, take us directly to the airport in our rented car and he handled unloading our bags, vs trucking bags over to their airport shuttle bus. Excellent service and greatly appreciated by us! Thank you Hertz!
Dislike: Getting out of the rental facility to drive to Cleveland area seemed so out of the way, but it could have been our GPS taking us out of our way. Next time will ask them how to get to Cleveland.

Reviewed: Jun 16, 2018

Average experience. They provided a different car without informing in advance. Service attitude was poor and there was no sense of customer service.

Reviewed: May 30, 2023

The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.

Reviewed: Sep 14, 2022

We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.

Reviewed: Jul 17, 2022

Efficient and fast service

Reviewed: Jun 19, 2020

We arrived to pick up the car about half an hour earlier, and the contract was automatically extended by an extra day.

Reviewed: Oct 29, 2019

The car was absolutely flawless

Reviewed: Mar 11, 2021

Like: Upgraded to a Ford F-150 at no additional cost.

Reviewed: Sep 13, 2018

I picked up the car late, so there was no queue

Reviewed: May 3, 2018

We rented a Dodge 7-seater business vehicle in excellent condition. We drove from Cleveland to New York without any issues. Highly recommended.

Reviewed: Nov 13, 2017

Convenient

Reviewed: Sep 9, 2013

Both pickup and drop-off were very convenient. On the day of return, we refueled the car, and when we arrived at the designated spot, the staff checked the fuel tank, saw it was full, and gave us a receipt showing zero charges. He told us we could leave the car and go. We asked if we needed to go to the counter, and he said no. So we left. Unexpectedly, three weeks later, I saw a $79.95 charge from Thrifty on my credit card with no explanation. Throughout the rental period, we had no traffic incidents and received no traffic tickets. The only possible charge might have been for tolls from Hudson to Cleveland because the car had a Zpass. However, based on my previous experiences of driving in the US, tolls are very cheap and definitely not as high as $79. I've rented from Avis numerous times and never experienced anything like this. Receiving a bill three weeks later is baffling. I've initiated an after-sales service request through the Zoocar platform to see how this can be resolved. Additionally, I advise all Zoocar users not to review immediately after returning the car. Wait a few weeks; otherwise, you might get a strange bill after giving a good review.

Reviewed: Oct 23, 2019

Great service, easy pick-up and drop-off, good car condition!

Reviewed: Sep 2, 2019

The vehicle wasnt ready had to wait 30 minute for it to be cleaned. Got back to town 1 hour away and I noticed the whole back row was missing! I drove another hour back to the rental spot to find out it just needed pulled up! Waste of my time! When I returned it the lady had an attitude!

Reviewed: Aug 28, 2019

Great people working on the lot and check out.

Reviewed: Aug 25, 2019

Arrivo un’ora prima del previsto e al posto del veicolo scelto vogliono darmi una vettura più piccola. Sono irremovibile , tentano di nuovo di convincermi dicendo che avrei dovuto aspettare mezz’ora, poi diventata un’ora. Quando hanno capito che non avrei accettato altro veicolo , puff la macchina compare. La macchina era nuova (Chevrolet Tahoe con 1100 miglia ) , molto soddisfatto, meno del personale al noleggio a Cleveland.

Reviewed: Aug 11, 2019