7 Car Rental Brands in Cleveland, Ohio, United States

Average experience. They provided a different car without informing in advance. Service attitude was poor and there was no sense of customer service.

Reviewed: May 30, 2023

The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.

Reviewed: Sep 14, 2022

We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.

Reviewed: Jul 17, 2022

Efficient and fast service

Reviewed: Jun 19, 2020

We arrived to pick up the car about half an hour earlier, and the contract was automatically extended by an extra day.

Reviewed: Oct 29, 2019

The car was absolutely flawless

Reviewed: Mar 11, 2021

Like: Upgraded to a Ford F-150 at no additional cost.

Reviewed: Sep 13, 2018

I picked up the car late, so there was no queue

Reviewed: May 3, 2018

We rented a Dodge 7-seater business vehicle in excellent condition. We drove from Cleveland to New York without any issues. Highly recommended.

Reviewed: Nov 13, 2017

Convenient

Reviewed: Sep 9, 2013

The service was smooth, but the car was in terrible condition. The engine oil needed to be changed but wasn't, and there were constant warnings. There were also various strange noises while driving.

Reviewed: Oct 24, 2024

Very satisfied

Reviewed: Jun 27, 2023

I could've gotten the Dodge Ram. I was too short getting out of the car. With no running board, I sprained my foot. The car was not that clean and to have only 9900 miles when I picked it up, it was pretty scratched and beat up. All in all, it was only an ok experience.

Reviewed: Aug 22, 2019

The car was great, although a bit bigger than I expected. Also when I needed to amend the drop off I wasn't able to get any help either online, via the app, or by calling, and the rental desk at the airport was going direct to voicemail.

Reviewed: May 14, 2024

Like: great people work there

Reviewed: Jul 4, 2018

The car was relatively new and clean, but it wasn't the specific model I wanted.

Reviewed: Mar 2, 2025

Quite satisfied.

Reviewed: Oct 20, 2024

Good car to drive plenty of room it suited our needs

Reviewed: Sep 18, 2024

Convenient

Reviewed: Sep 1, 2024

Very satisfied

Reviewed: Jul 5, 2024