7 Car Rental Brands in Cleveland, Ohio, United States

Average, the provided vehicle did not match the one reserved.

Reviewed: Oct 9, 2024

The overall service was excellent. The staff member was very patient and even helped answer some questions.

Reviewed: Sep 28, 2024

The car I reserved wasn't available, so they upgraded me for free. Great service and attitude.

Reviewed: Jun 23, 2024

Extremely satisfied

Reviewed: Jun 15, 2024

Satisfied

Reviewed: Aug 3, 2024

Both pickup and drop-off were very convenient. On the day of return, we refueled the car, and when we arrived at the designated spot, the staff checked the fuel tank, saw it was full, and gave us a receipt showing zero charges. He told us we could leave the car and go. We asked if we needed to go to the counter, and he said no. So we left. Unexpectedly, three weeks later, I saw a $79.95 charge from Thrifty on my credit card with no explanation. Throughout the rental period, we had no traffic incidents and received no traffic tickets. The only possible charge might have been for tolls from Hudson to Cleveland because the car had a Zpass. However, based on my previous experiences of driving in the US, tolls are very cheap and definitely not as high as $79. I've rented from Avis numerous times and never experienced anything like this. Receiving a bill three weeks later is baffling. I've initiated an after-sales service request through the Zoocar platform to see how this can be resolved. Additionally, I advise all Zoocar users not to review immediately after returning the car. Wait a few weeks; otherwise, you might get a strange bill after giving a good review.

Reviewed: Oct 23, 2019

Great service, easy pick-up and drop-off, good car condition!

Reviewed: Sep 2, 2019

The vehicle wasnt ready had to wait 30 minute for it to be cleaned. Got back to town 1 hour away and I noticed the whole back row was missing! I drove another hour back to the rental spot to find out it just needed pulled up! Waste of my time! When I returned it the lady had an attitude!

Reviewed: Aug 28, 2019

Great people working on the lot and check out.

Reviewed: Aug 25, 2019

Average experience. They provided a different car without informing in advance. Service attitude was poor and there was no sense of customer service.

Reviewed: May 30, 2023

The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.

Reviewed: Sep 14, 2022

We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.

Reviewed: Jul 17, 2022

Efficient and fast service

Reviewed: Jun 19, 2020

We arrived to pick up the car about half an hour earlier, and the contract was automatically extended by an extra day.

Reviewed: Oct 29, 2019

The car was absolutely flawless

Reviewed: Mar 11, 2021

Like: Upgraded to a Ford F-150 at no additional cost.

Reviewed: Sep 13, 2018

I picked up the car late, so there was no queue

Reviewed: May 3, 2018

We rented a Dodge 7-seater business vehicle in excellent condition. We drove from Cleveland to New York without any issues. Highly recommended.

Reviewed: Nov 13, 2017

Convenient

Reviewed: Sep 9, 2013