7 Car Rental Brands in Cleveland, Ohio, United States

The only problem we encountered was payment of tolls. I travelled through a number of states and it appears each state has its own system. I tried online and by phone but being a EU citizen with a non-US registered VISA credit card - there was no easy way to pay tolls. This meant that Dollar billed me twice afterwards with admin fees etc. I discovered after renting there is a toll sensor unit you can get for the windscreen for rental cars but the desk agent at Dollar did not inform me. Not great customer service in this case.

Reviewed: Sep 14, 2022

We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.

Reviewed: Jul 17, 2022

worst experience for a rental car i have ever had!!!!!! totally ripped off they ended up charging me 150.00 for 2 tolls that were $4 each. sickening!!!!

Reviewed: Jun 29, 2019

I was disappointed because I was charged more than what I was quoted initially ($8 more). I reserved the car for $51 (including all taxes). But at the counter, the attendant said that it is $58. I showed her my reservation. but she could not do anything.

Reviewed: Mar 6, 2019

The car's driver seat didn't adjust correctly.

Reviewed: Dec 12, 2018

The car was absolutely flawless

Reviewed: Mar 11, 2021

Like: Upgraded to a Ford F-150 at no additional cost.

Reviewed: Sep 13, 2018

The vehicle wasnt ready had to wait 30 minute for it to be cleaned. Got back to town 1 hour away and I noticed the whole back row was missing! I drove another hour back to the rental spot to find out it just needed pulled up! Waste of my time! When I returned it the lady had an attitude!

Reviewed: Aug 28, 2019

Great people working on the lot and check out.

Reviewed: Aug 25, 2019

Arrivo un’ora prima del previsto e al posto del veicolo scelto vogliono darmi una vettura più piccola. Sono irremovibile , tentano di nuovo di convincermi dicendo che avrei dovuto aspettare mezz’ora, poi diventata un’ora. Quando hanno capito che non avrei accettato altro veicolo , puff la macchina compare. La macchina era nuova (Chevrolet Tahoe con 1100 miglia ) , molto soddisfatto, meno del personale al noleggio a Cleveland.

Reviewed: Aug 11, 2019

My only issue was neither I nor the clerk could get the Bluetooth to hook up to my phone I've not had trouble with any other car so I'm thinking it's something to do with the actual car.

Reviewed: Jun 19, 2019

easy pass is a rip off.

Reviewed: May 8, 2019

I could've gotten the Dodge Ram. I was too short getting out of the car. With no running board, I sprained my foot. The car was not that clean and to have only 9900 miles when I picked it up, it was pretty scratched and beat up. All in all, it was only an ok experience.

Reviewed: Aug 22, 2019

Like: great people work there

Reviewed: Jul 4, 2018

Like: When dropping car off it was noted we had a lot of luggage so the mileage checker had Mario, his co-worker, take us directly to the airport in our rented car and he handled unloading our bags, vs trucking bags over to their airport shuttle bus. Excellent service and greatly appreciated by us! Thank you Hertz!
Dislike: Getting out of the rental facility to drive to Cleveland area seemed so out of the way, but it could have been our GPS taking us out of our way. Next time will ask them how to get to Cleveland.

Reviewed: Jun 16, 2018

Yes, it did.

Reviewed: Aug 3, 2019