8 Car Rental Brands in Indianapolis, Indiana, United States

Customer service hotline is unresponsive.

Reviewed: Jun 28, 2024

Car was not Fusion. Substituted mid Suv . Worked out fine. Never got final bill. Believe amt charged was notbsamevas reservation made w Easy.

Reviewed: Aug 6, 2019

Service was average, the car was too dirty.

Reviewed: Mar 25, 2019

They told me out of nowhere that the car was upgraded. I had no idea about this. The rental company said I signed the contract, but who reads through such a long contract word by word? Not notifying customers about such changes is just taking advantage of those who don't speak English well.

Reviewed: Nov 16, 2018

Bright

Reviewed: Feb 27, 2017

The process is very simple, and the service is excellent.

Reviewed: Feb 22, 2024

Picking up the car at Indianapolis Airport was very smooth, and the service was great!

Reviewed: Aug 30, 2018

Dislike: I didn't realize I was renting it for a week, wouldn't rush back from trip

Reviewed: Jul 6, 2018

After getting off the plane, I followed the signs directly to the car rental counter to complete the paperwork. Then, I went to the garage with the rental slip, found an attendant, and drove away. The whole process was simple and quick. Returning the car was equally easy: drive to the garage, someone takes the car, checks it, and gives me a receipt.

Reviewed: Oct 8, 2016

The rental company's service and attitude were excellent, no complaints.

Reviewed: Nov 12, 2015

Very satisfied

Reviewed: Dec 15, 2023

Since it was Christmas, the staff might have been on holiday. The counter was shared with other companies, and there were not many people working. We waited for 20 minutes. The process was simple; they just checked the translation of my driver's license and took a deposit of 200 USD. After that, I could go to the parking lot to pick up the car. It took less than 10 minutes to complete the process. The car was upgraded; I got a Chevrolet Cruze, which was nice.

Reviewed: Jan 8, 2020

Very good

Reviewed: Dec 25, 2019

Wasn't able to provide me with printed receipt at dropoff. Otherwise good.

Reviewed: Oct 21, 2019

Thrifty charged me for an entire extra day. Still waiting a week later on the refund.

Reviewed: Aug 25, 2019

The van was dirty inside and out. Then they tried to pin a crack in the windshield that was there when we picked the van up.

Reviewed: Sep 10, 2019

Like: It was the best and easiest car rental I’ve ever had they were friendly and worked with me when I was running late for pick up. Very responsible and respectful. Thanks I will be renting from here if I need anything else in the Indianapolis area!

Reviewed: Apr 16, 2018

Good service

Reviewed: Jul 18, 2019

The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!

Reviewed: Jul 10, 2019

We reserved a full size car and when we went to pick it up, the car that we were told when booking, we were told that the cars had been reclassified and it was now in the next size up so we were given a smaller car. We almost didn’t get all of our luggage in the trunk.

Reviewed: May 3, 2019

Like: the color of the car, Was comfortable, gas mileage was good
Dislike: my bad, I drive a pickup in the Colorado Mtns. driving a small car in the city freaks me out. I almost reserved a pickup. Everything on your part was great

Reviewed: Sep 6, 2018

Like: Staff was great! Everything was quick and easy! Car was great!

Reviewed: May 3, 2018