The rental service staff were very professional and friendly. I had accidentally tied my room key and car key together when switching cars, and they kindly helped me separate them.

Reviewed: Jul 10, 2025

Friendly and enthusiastic service.

Reviewed: Apr 26, 2025

Friendly staff and simple straight forward process - very pleased!

Reviewed: Mar 9, 2024

Very friendly staff both at pick up and drop off.

Reviewed: Jun 15, 2022

Quick and easy car pick-up.

Reviewed: Jun 27, 2019

No waiting time, staff was very patient.

Reviewed: Aug 28, 2018

Very satisfied

Reviewed: May 2, 2024

Very satisfied

Reviewed: May 2, 2024

Poor customer service our car wasn’t available he didn’t help at all and we were international tourists. Offered no options just shrugged his shoulders. When we dropped off the vehicle we got charged 100 USD our car was not available no discount was given on the larger mini van option.

Reviewed: Jul 28, 2019

The car was very easy to drive, overall very good on petrol consumption and the easiest automatic drive I have driven.

Reviewed: Jul 10, 2019

Like: I rent often and this was the easiest experience I've ever had. Quick, efficient, and courteous staff

Reviewed: Jul 17, 2018

I got a Hyundai Elantra, about 70k miles, broken liner underneath the engine hanging to the ground. I asked for another one that shows on my reservation, but no more car. Very disappointed

Reviewed: Aug 21, 2019

Waited over 45min for car. Told it was being serviced. Only has half tank of gas, so was returned with half tank.

Reviewed: Jun 30, 2019

It was a horrible experience. The first car had mechanical problems and was beat up and filthy. I took it back and they gave me another car which was also dirty so they vacuumed it. The girl left her cell phone in the car (she said) and harassed me claiming I stole it when I looked everywhere she said and couldn't find it. She found it when I returned the car (she said). I have no idea where it was. She didn't say. I will NEVER rent from them again.

Reviewed: Apr 1, 2019

ACE should be upfront about insurance requirements. Instead of overcharging customers with fees.

Reviewed: Feb 26, 2019

They are the worst company o have ever worked with. I waited over an hour for them to pick me up at the airport. The girl was so incredibly rude who helped me. They no no shuttle service early in the morning to get back to the airport so I had to take an Uber. I will NEVER work with them again even if they save me money. So so horrible!!!!!

Reviewed: Sep 6, 2019

Like: The whole experience was amazing. Quick, easy, accurate!!

Reviewed: Jul 2, 2018

They engage in additional sales...

Reviewed: Apr 1, 2016

The branch at Long Beach airport is quite small, sharing its line with National. I've rented from National before, but the information wasn't shared, so no upgrades or choice of vehicle. The car was very new, so overall it was just okay.

Reviewed: Aug 3, 2015

I personally think this car rental company offers great value for money. The staff at the counter were quite friendly, though the service personnel when picking up the car were just okay. It was a black lady, and her attitude was passable.

Reviewed: Jan 22, 2015

The service was excellent. I changed the return location at the last minute, and the rental company didn't charge any extra fees. They made the change very quickly. Very good. Satisfied.

Reviewed: Sep 1, 2014