I actually got the size of vehicle needed. Usually got some run around about class of vehicle requested is not available and I need to upgrade at additional cost.
They didn't have the car I reserved. They substituted another vehicle but then gave me keys for a third vehicle. This made the return very difficult as they had no idea what to do to close the rental.
staff were not trained to recognise a UK drivers licence and so refused to give us the car. I even phoned the Enterprise customer service desk who were useless. We had to wait for over an hour till they found a book that showed them what a UK driving license looked like. This was a terrible experience
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