1 Car Rental Brands in Redwood City, California, United States

Like: upgrade for the car as the one i rented was not available. Staff was really friendly
Dislike: Everything ok

Reviewed: Sep 4, 2018

I chose not to pick up the car at the San Francisco airport, but rather at a location 10km south of the airport because I had friends showing me around the city for the first few days and didn’t need a rental car. Later on, I picked it up from a store near my friend's place. The store only had about 20 cars. This car category is different from what I'm used to back home. I initially opted for a Grand Cherokee, but they didn’t have that model. The staff told me that everyone loves the Grand Cherokee, so it's always unavailable. They recommended a 2.4L Chevrolet, but I didn't like it. Upon inspecting the vehicle, I found that the front cigarette lighter charger wasn’t working, so I reported it and requested a different car. The store was very accommodating and gave me a Lexus RX350 from the parking lot and asked me to wait while they cleaned it. The Lexus felt amazing to drive, with adequate power, great sound system, and excellent handling! I had a very pleasant 10-day trip! The rental platform didn’t have the Lexus as an option, but the store upgraded me for free, which was very satisfying!

Reviewed: Dec 20, 2016

The store is not big, but the service and vehicles are both good.

Reviewed: Mar 14, 2016

The booked model did not match the actual model. I booked a 7-seater but got a 6-seater, and there were no other options. However, I was charged the 7-seater price.

Reviewed: Feb 26, 2016