The issue at the Budget counter was....we were in Mexico when I booked and Budget had a problem with that...they didn't say why...just the way it was. The lady was bitchy and rude
Received a hyundai Ioniq 5 instead of the tesla, car was nice and very confortable.
The representative who helped us with the pickup seemed in a rush and wasn't really explaining stuff fully like tolls and how to do the drop-off after hours.
Very fast in getting the car, staff was friendly and they upgraded us for free but the only bad thing about it was the windscreen was badly covered in fly splats that didn’t come off with the windscreen wash and had a big chip in the windscreen apart from that everything else was perfect
Excelente experiencia, 100% recomendada. El mejor precio, excelente atención en mostrador, auto mucho mejor que el que esperaba, sin costos adicionales
Counter staff quick, polite & efficient. No pressure to obtain added extras. Car was comfortable & reliable. Drop off couldn’t have been simpler. Would recommend this branch of Alamo to a friend.
Arrived at the desk with only one other person in queue and was served very quickly. The whole process took no more than 5 mins and I was offered a selection of about 10 SUV's to choose from! Because of a change of plans we needed to return the car to a different location at short notice and it was not a problem and no extra charges. The whole experience was very satisfactory.
The car was good. However we paid a premium for a tank of petrol (>$60) for an upgrade car. The car upgrade wasn’t an upgrade so we paid for an expensive tank of petrol only.
To be honest the car rental experience was perfect and our only disappointment was the car itself was a bit noisy possibly due to high mileage and age of car as a regular renter we are usually given cars in top condition!
Drop off at Orlando Sanford airport was awful. Pouring down rain pulled up car no one from Thirfty rent a car in sight. Sign said to leave keys in the car so I did. I was so worried that this is all I needed to do. Got on my plane and tried to call thrifty could not get through to the location. Finally called the roadside service just to get a person. They went into the computer and told me it was OK to leave the car there with the keys. Terrible terrible customer service at pick up I was completely wet from running back-and-forth to the car. No help from thrifty
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