8 Car Rental Brands in Santa Barbara, California, United States

There is room for improvement in the American service.

Reviewed: Jul 19, 2024

The reserved car is Mazda3. The actual is Hyundai Accent.. A bit lower class but acceptable

Reviewed: Mar 2, 2020

Like: very efficient staff at counter
Dislike: distance from counter to vehicle

Reviewed: Jun 23, 2018

Like: Everything.
Dislike: Nothing. Everything went smooth sailing.

Reviewed: Jun 21, 2018

When I arrived at the store, the staff was on the phone. After waiting for five minutes, the staff hung up and processed my rental. They asked me to wait for 5-10 minutes to get the car. However, I waited for 15 minutes and still didn't get the car.

Reviewed: Apr 3, 2018

Easy and enjoyable

Reviewed: Jul 5, 2024

The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.

Reviewed: Sep 23, 2020

It seemed to take a long time to move people through the short line, each transaction taking a while. The agent was able to resolve a discrepancy between my reservation/confirmation and what was reflected in the Budget system (full sized vs standard sized vehicle) but it caused a delay.

Reviewed: Aug 3, 2019

Very smooth and easy experience. Good rate. Staff at Hertz counter at Santa Barbara Airport were very friendly and helpful.

Reviewed: Aug 25, 2022

Hertz staff was really unprofessional, didn’t apologize and tried putting the blame on us for ordering on such short notice

Reviewed: May 1, 2019

Me encantó la experiencia pero no tenían el carro que reservé y si necesitaba más espacio

Reviewed: Aug 22, 2022

Initial car rented wasn't available so I was provided with a vehicle with much less luggage capacity. Amenities would of outweighed the luggage issue if they worked properly. Monitor for movies on the passenger side rear seat was broken.

Reviewed: Jun 13, 2022

Extremely convenient, the car was brand new and very comfortable.

Reviewed: Aug 27, 2018

I rented a two-door sports car, but they said there were none available and gave me a four-door sedan instead, trying to fool me.

Reviewed: Oct 10, 2018

Satisfied with the attitude, but the long waiting time caused us issues

Reviewed: Sep 23, 2018

The pickup location is at a small airport, so there's virtually no waiting time. The staff is friendly and provides detailed explanations.

Reviewed: Sep 2, 2016