The car was great and the whole experience was great including the return of the car really efficient, however the car pick up took 40 minutes as the counter was understaffed or inefficient
Vehicle was in very bad condition
The inside has not been cleaned at all.
The counter staff added the option without asking me.
i make a claim
She said she'd do it again
On the contrary, he acted very angry with me.
And he wrote the contract without the insurance that was actually included.
As I knew it was a big company, I expected it, but it was the worst experience.
No one was at the Dollar Counter at Tucson Airport. Hertz counter helped customers for 3 different rental companies, and line was very long. Vehicle was new and in excellent condition, but prices doubled this year.
I didn't keep track of her name, unfortunately, but the lady who took care of us at the Tucson airport was efficient and very understanding of our needs. She was great!
Thrifty wasn’t prepared with the type vehicle I had reserved and tried to upgrade me to a van. After some firm discussion, they sent out for one ata different lot. Kept my original price but had to wait.
Unfortunately they didn't have a car ready for us and tried to talk us into a paid upgrade. We were on a tight schedule so the fact that a car wasn't ready and waiting for us and we were to wait for one to be delivered from another lot was unacceptable. in the end they discounted us. this made up for the fiasco in the beginning. They deserve another chance.
As for the car, it was adequate, no frills or added features but clean and attractive.
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