
US$ 9/day
Rent a carSun May 25
10:00 AM
Mon May 26
10:00 AM
Driver's age
Residency
Pick-up
Drop-off
11:30 PM
11:30 PM
Last updated on: Apr 22, 2025
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91Rental Locations
57Airport Locations
Marsh Price
Auckland
Poor
I frequently rent cars while traveling to places like the US, Europe, and domestically. This time, I went to New Zealand for a trip. I rented a car for 14 days on the South Island without any issues. However, my car rental experience on the North Island was the worst so far. When I encounter operations run by Chinese people abroad through platforms like BOOKING or others, I usually leave high ratings, but unfortunately, not this time. 1. The Toyota RAV4 is a common model on the rental car platform, with prices starting at RMB 260/day (platform rating 7.0, no Chinese-speaking staff). I chose this rental company, which charged RMB 383/day (platform rating 9.1, with Chinese-speaking staff), thinking the higher price meant better service or car condition. I was proven wrong. 2. (1) When selecting the car, I noticed it included an additional driver for free. However, at pickup, the rental company said their system didn't show this and wanted to charge NZ$10/day/person. My order clearly indicated the extra driver was included, leading to a dispute. I called the platform, and they resolved the issue. (2) At return, I confirmed via WeChat with the company that I would return the car at 9:00 AM. They replied that they start work at 9:30 AM. My order stated their business hours were from 9:00 AM to 6:00 PM. I sent them a screenshot, but they did not respond. With no other choice, I called the platform, which intervened and approved the 9:00 AM return. 3. Regarding the car condition, the vehicle I rented had 100,000 km on it (which I can understand). However, the tire condition was terrible. The tread was worn down to the wear indicators, and there were numerous cracks. Considering New Zealand's higher driving speeds compared to China, poor tire condition poses a serious safety risk.
Read More >Reviewed: Apr 22, 2025
Cynthia Camp
Auckland
Excellent
S.Chaklasia
Auckland
Average
Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.
Read More >Reviewed: Nov 25, 2024
Jack Yeates
Auckland
Excellent
Y.D.
Auckland
Very good
Saxon Dulles
Auckland
Very good
A.Orlov
Auckland
Excellent
Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.
Read More >Reviewed: Mar 15, 2025
George Anthony
Auckland
Very good
Overall, it was decent. The rental process for foreign companies is complicated and requires patience for queuing and waiting.
Read More >Reviewed: Feb 23, 2025
Andy
Auckland
Excellent
The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal
Read More >Reviewed: Feb 20, 2025
Auckland
Good
The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.
Read More >Reviewed: Feb 18, 2025
Astrid Owen
Auckland
Excellent
The owner is friendly, and the pick-up and drop-off procedures are very quick.
Read More >Reviewed: Apr 19, 2025
Armand Church
Auckland
Excellent
Very polite and also shared some tips on local driving considerations.
Read More >Reviewed: Mar 9, 2025
K.Martin
Auckland
Excellent
Car meet our expectations and Top Rental Consultant was friendly, helpful and professional . Would recommend TOP RENTAL
Read More >Reviewed: Mar 1, 2025
Everley Burke
Auckland
Very good
Renee Adolph
Auckland
Excellent
Amelia Joel
Auckland
Very good
Mabel Fielding
Auckland
Excellent
Quite good. The vehicle was in excellent condition, and the pickup and return process was convenient and efficient. No inspection was needed upon return; they just confirmed everything was fine and it was done.
Read More >Reviewed: Mar 14, 2025
Harlan Isaiah
Auckland
Excellent
The car was very new, and the service was excellent. Diesel Ranger, fuel price is economical.
Read More >Reviewed: Mar 4, 2025
B.Sharp
Auckland
Excellent
Spring Willard
Auckland
Excellent
Isabel Jim
Auckland
Excellent
Elroy Violet
Auckland
Excellent
The service was great with no unpleasant experiences. The car rental and return process was simple and efficient.
Read More >Reviewed: Mar 20, 2025
J.Henry
Auckland
Excellent
Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.
Read More >Reviewed: Feb 16, 2025
A.Jones
Auckland
Excellent
Ruby
Auckland
Very good
Unhelpful staff! Given booking was done through a third party QEEQ and Apex both denied being able to help with a very simple alteration in plans once payment had been taken. I would never recommend using this platform again.
Read More >Reviewed: Nov 16, 2024
Boyd Nichol(s)
Auckland
Excellent
Megan Marjory
Auckland
Excellent
Jennifer Sapir
Auckland
Excellent
Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.
Read More >Reviewed: Feb 12, 2025
Darcy Hill
Auckland
Excellent
Mike Sally
Auckland
Excellent
Excellent service, with pickup and drop-off provided. No hidden fees or aggressive insurance sales during the rental process.
Read More >Reviewed: Dec 9, 2024
G.Lee
Auckland
Excellent
Car was fine. Staff member at checkin was distracted by a personal issue so process was not as smooth as it might have been.
Read More >Reviewed: Apr 3, 2025
G.Ferguson
Auckland
Very good
The car was adequate had some bumps and scraps on the back fender, no cruise control on the model I pick up, how the hybrid was good on fuel for the expense fuel prices in NZ
Read More >Reviewed: Mar 27, 2025
Blake Morton
Auckland
Very good
The service was decent, but the car was too old and lacked power. However, it was very fuel-efficient. Various warning lights kept flashing during the trip, and it was impossible to reach the rental company after their closing hours. QEEQ provided great service and quickly helped us get in touch. The rental company responded saying there's no issue and not to worry about the warning lights; just keep driving as usual. Anyway, we managed to drive for three days, covering nearly 1000 kilometers, and refueled twice, costing about 200 dollars.
Read More >Reviewed: Mar 12, 2025
Alan
Auckland
Good
Cars are old and worn out...mine was a hybrid with 200,000 km on it...no wonder the battery was useless
Read More >Reviewed: Jan 28, 2025
Jill
Auckland
Average
The car was fine , not pristine but I was happy with that Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid Had trouble finding fuel cap cover lever first time Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help. I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!. The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc
Read More >Reviewed: Jan 27, 2025
Elma Ferdinand
Auckland
Excellent
Lewis Bartholomew
Auckland
Excellent
Lionel Johnson
Auckland
Excellent
The staff at Tianyi Car Rental Company have excellent service attitudes. They set up a group chat in advance to provide advice and tips for using the car. When picking up the car, they showed a video about driving in New Zealand, which was very straightforward and helpful.
Read More >Reviewed: Jan 17, 2025
J.Hawkins
Auckland
Excellent
Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.
Read More >Reviewed: Jan 16, 2025
Frederica Anne
Auckland
Excellent
Mike Sally
Auckland
Excellent
Rod Murray
Auckland
Excellent
Diana Bert
Auckland
Excellent
Beryl Wollaston
Auckland
Excellent
Convenient and efficient. Pickup and drop-off are at the same location, and both domestic and international pickups and drop-offs are possible.
Read More >Reviewed: Feb 7, 2025
Pamela Douglas(s)
Auckland
Excellent
Very satisfied, no issues even with picking up the car earlier than scheduled.
Read More >Reviewed: Feb 3, 2025
Myrna Monroe
Auckland
Excellent
Crystal Constance
Auckland
Very good
p.fairey
Auckland
Excellent
Catherine Connor
Auckland
Excellent
Except for not providing the pre-selected car model, everything else was great, and the deposit was refunded promptly.
Read More >Reviewed: Jan 29, 2025
Ward Wood
Auckland
Excellent
Bowen Carroll
Auckland
Excellent
Rory Walpole
Auckland
Excellent
An excellent car rental experience—convenient, fast, and safe. There were no hidden costs or other hassles. Really fantastic!
Read More >Reviewed: Feb 17, 2025
Maurice Edie
Auckland
Very good
The customer service is hard to reach, with both a headquarters and stores, and they close promptly at 6 PM, making it difficult to seek service after hours. The price is indeed cheap, but the condition of the car is quite mediocre.
Read More >Reviewed: Jan 30, 2025
Enid I.
Auckland
Excellent
Overall satisfied. However, after the plane landed, the contact number on the 'pickup order' could not be reached. Not sure what went wrong. Eventually, I found the store's contact number through other means. It would be perfect if there were no issues with the phone number on the pickup order.
Read More >Reviewed: Jan 21, 2025
Porter Lindberg(h)
Auckland
Excellent
Rosalind Black
Auckland
Excellent
King Ford
Auckland
Excellent
Marvin Curme
Auckland
Excellent
Although the staff are foreigners, the service is excellent and the staff are very nice.
Read More >Reviewed: Jan 26, 2025
Harry Dorothy
Auckland
Excellent
David Noah
Auckland
Excellent
Very satisfied, quick pick-up process and excellent full insurance service.
Read More >Reviewed: Nov 6, 2024
Tyrone Tobias
Auckland
Excellent
M.Pronk
Auckland
Excellent
There was a bit of waiting as one person was service and the customer before me had booking issues and wrong card. But when it was my turn every thing went quick and smooth.
Read More >Reviewed: Mar 20, 2025
Auckland
Excellent
Kirk North
Auckland
Excellent
The process was very straightforward, much faster than the company I used before.
Read More >Reviewed: Feb 17, 2025
Roderick Crofts
Auckland
Excellent
Auckland
Excellent
At the collection for the car there was no upselling and no mention of insurance, which could have saved us a lot of money
Read More >Reviewed: Mar 20, 2025
Cleveland Simon
Auckland
Excellent
Gilbert Amelia
Auckland
Excellent
Borg Joyce
Auckland
Excellent
E.Beeman
Auckland
Excellent
Dale Clapham
Auckland
Excellent
The overall car rental experience was excellent, and I successfully rented a car without any issues. The car was in great condition, and the staff were professional.
Read More >Reviewed: Mar 18, 2025
Rodney Elsie
Auckland
Excellent
Joshua George
Auckland
Very good
Aurora Rhodes
Auckland
Excellent
Marian Jessie
Auckland
Average
The staff at the store was not very friendly, but everything else was fine.
Read More >Reviewed: Feb 13, 2025
D.Brinkman
Auckland
Good
P.Beasy
Auckland
Excellent
Vehicle was adequate for what we needed. Drove very well. Counter staff were excellent, friendly.
Read More >Reviewed: Mar 1, 2025
Irene London
Auckland
Excellent
Odelette Effie
Auckland
Excellent
Kate
Auckland
Excellent
The staff members were polite and made the all the processes easy and stress free
Read More >Reviewed: Jan 29, 2025
Edgar Dewey
Auckland
Excellent
Pandora Harte
Auckland
Excellent
J.Henry
Auckland
Excellent
Auckland
Average
Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.
Read More >Reviewed: Jan 26, 2025
Alice Philip
Auckland
Excellent
R.SUMNER
Auckland
Excellent
C.Bennett
Auckland
Average
Make sure you take plenty of pictures even if the damage seems very superficial . Pay by particular attention to any small chips on windscreen
Read More >Reviewed: Feb 24, 2025
Doris Ingersoll
Auckland
Very good
Quite average. Apart from the convenience of pick-up and drop-off locations, there's no difference from a small car rental company.
Read More >Reviewed: Feb 9, 2025
Jo Carey
Auckland
Very good
Baldwin Johnson
Auckland
Excellent
The car was in great condition and even came with a charging cable, allowing for home charging. Super convenient!
Read More >Reviewed: Feb 5, 2025
Susie Hudson
Auckland
Excellent
Yvette Haydn
Auckland
Average
Chinese language service is quite convenient. However, they promised to confirm in advance for after-hours returns, but no one was available when returning the car. I had to try my luck at another return location, luckily there was staff on duty.
Read More >Reviewed: Feb 17, 2025
M.McNickle
Auckland
Excellent
Auckland
Very good
It was OK. Car was slightly smaller than what I expected. Off airport wasn’t actually that convenient really.
Read More >Reviewed: Jan 8, 2025
NM
Auckland
Average
Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.
Read More >Reviewed: Feb 20, 2025
Parker O'Connor
Auckland
Excellent
Janet Bob
Auckland
Excellent
Zara Hodgson
Auckland
Excellent
Martin Richardson
Auckland
Poor
It's been half a month since I returned the car. There was a small scratch on the front bumper. Initially, they estimated the cost to be between 100 to 200 NZD and said it would be settled within 5 to 7 working days, after which the remaining deposit would be refunded. So far, I have no idea how much I have been charged, they haven't sent me an invoice, and my deposit of over 3000 NZD hasn't been returned!
Read More >Reviewed: Jul 28, 2023
Lynn Surrey
Auckland
Average
Gabrielle Tuttle
Auckland
Excellent
Florence Tennyson
Auckland
Excellent
Suzanne Clarissa
Auckland
Excellent
Renata Oliver
Auckland
Excellent
TJC
Auckland
Very good
Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.
Read More >Reviewed: Feb 21, 2025
R.Olson
Auckland
Good
The counter staff were great. The car was old, stinky, and had some mechanical issues.
Read More >Reviewed: Feb 20, 2025
Stacey
Auckland
Excellent
S.Clements
Auckland
Very good
S.Tipene
Auckland
Poor
Van was disgusting and they just ignored us when mentioned. Dont use them.
Read More >Reviewed: Nov 10, 2024
Robin Darwin
Auckland
Excellent
Tom Cotton
Auckland
Excellent
Pek
Auckland
Excellent
This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!
Read More >Reviewed: Jan 22, 2025
Theresa Crane
Auckland
Excellent
Isabel Grace
Auckland
Excellent
J.Henry
Auckland
Excellent
Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.
Read More >Reviewed: Feb 16, 2025
S.Ah You
Auckland
Very good
I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback
Read More >Reviewed: Jan 24, 2025
H.Wee
Auckland
Excellent
Like: Upgraded to Ford Forerunner
Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.
Reviewed: Sep 4, 2018
J.Henry
Auckland
Very good
Steven Leopold
Auckland
Very good
The service attitude is good. The staff were fairly polite, but the rental and return locations are inconvenient, especially the return location, which is too far from the airport. If you're catching a flight, you'll need to allow an extra hour.
Read More >Reviewed: Feb 2, 2025
Sally Austin
Auckland
Excellent
Penny DuBois
Auckland
Excellent
The location is a bit far from the airport, but they provide shuttle service. The vehicle was new and got a free upgrade to a RAV4.
Read More >Reviewed: Nov 1, 2024
Magee Cooper
Auckland
Excellent
Eileen Doherty
Auckland
Excellent
It was an excellent experience, with convenient shuttle transfers for both pickup and drop-off.
Read More >Reviewed: Jan 13, 2025
Astrid Owen
Auckland
Excellent
Very satisfied, the customer service proactively contacted me before both pickup and drop-off. The car was excellent too.
Read More >Reviewed: Dec 31, 2024
Dominic Palmer
Auckland
Very good
The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.
Read More >Reviewed: Feb 18, 2024
Meredith Flynn
Auckland
Excellent
Overall service was excellent, exceeded expectations, very satisfied with this car rental
Read More >Reviewed: Nov 29, 2023
E.Young
Auckland
Very good
George Dorbolo
Auckland
Excellent
Auckland
Very good
Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.
Read More >Reviewed: Apr 27, 2021
ADC
Auckland
Average
We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.
Read More >Reviewed: Dec 6, 2020
C.W
Auckland
Average
Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!
Read More >Reviewed: Jan 9, 2020
Steven Bush
Auckland
Excellent
Excellent service! When booking, it mentioned a 2019 model, and I was worried it might have high mileage. But at the store, they gave me an almost new car with only 4800 kilometers.
Read More >Reviewed: Nov 12, 2024
Andrew Robinson
Auckland
Excellent
The car pick-up process was smooth. I bought full insurance directly at the store, and the car was in good condition.
Read More >Reviewed: Sep 8, 2024
Arlen Tracy
Auckland
Excellent
Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.
Read More >Reviewed: Mar 15, 2024
A.Jackson
Auckland
Very good
Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.
Read More >Reviewed: Feb 27, 2024
Adarsh Mehta
Auckland
Excellent
The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)
Read More >Reviewed: Jan 13, 2024
Lena Bryce
Auckland
Excellent
Martin Richardson
Auckland
Excellent
Rod Black
Auckland
Average
Pag Christiana
Auckland
Very good
There was a car to pick us up at the airport, and the rental process went smoothly.
Read More >Reviewed: Dec 31, 2019
Lillian Scripps
Auckland
Excellent
Auckland
Excellent
Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.
Read More >Reviewed: Apr 1, 2020
H.Pipe
Auckland
Excellent
Jon
Auckland
Excellent
It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport
Read More >Reviewed: Mar 13, 2020
J.Owen
Auckland
Very good
Collected from airport ok but I felt rushed during checkin procedure
Read More >Reviewed: Mar 11, 2020
Maurice Edie
Auckland
Excellent
The staff in New Zealand were very friendly when I picked up the car and quickly completed the rental process for me. Returning the car was also very fast and convenient—just handed the keys directly to the staff at the store. The staff thoughtfully arranged a car to take me to the airport. This trip was very enjoyable.
Read More >Reviewed: Aug 5, 2024
Bernard Sara(h)
Auckland
Very good
Harlan Isaiah
Auckland
Excellent
On the day of arrival, we couldn't get ferry tickets. They helped us modify the rental service, so we rented the same model from SNAP on both North and South Islands, as we were already familiar with it.
Read More >Reviewed: Feb 29, 2024
Ivan
Auckland
Very good
They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?
Read More >Reviewed: Feb 28, 2024
Roberta Walton
Auckland
Average
The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.
Read More >Reviewed: Feb 21, 2024
Neil Margaret
Auckland
Excellent
Elmer Frederick
Auckland
Excellent
Auckland
Poor
The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!
Read More >Reviewed: Jan 17, 2020
Xenia Browne
Auckland
Average
It's a small company. Although the pickup and drop-off location was supposed to be Auckland Airport, you actually have to go to a store about 3 kilometers away to get the car. There is no counter at the airport, and you need to call the store yourself upon arrival, which is very troublesome if you don't speak English. They don't open before 9:00 AM, so if you arrive at the airport before then, you need to take a taxi yourself. We spent a total of $28 on taxi fares for a round trip. Once there, you have to get the car keys yourself, and there are no staff on site to guide you through the car inspection. We didn't even know what type of gasoline to use at first. The car was very old, made a lot of noise when driving, and had an unusually high fuel consumption. We used 23 liters of fuel for just 170 kilometers! When we got the car, it wasn't fully fueled; it was almost empty. Returning the car required it to be at the same fuel level, which we had to estimate ourselves. The deposit was a surprising $2000, and they didn't specify when it would be refunded. Overall, the experience was very bad.
Read More >Reviewed: Sep 21, 2023
Hannah Laurie
Auckland
Poor
The provided vehicle was somewhat old. It broke down on the road once, and they had to send a repair person, which delayed my trip. The window controls had issues, and the automatic doors would occasionally fail to close. Overall, the experience was mediocre. I recommend renting from larger companies when traveling, as an older car can significantly disrupt your plans.
Read More >Reviewed: Aug 18, 2023
Eve Crowhurst
Auckland
Excellent
Auckland
Very good
The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.
Read More >Reviewed: Jan 14, 2020
P.Holtzhausen
Auckland
Excellent
This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ
Read More >Reviewed: Nov 21, 2019
Rachel Lucia
Auckland
Very good
Maxwell Carpenter
Auckland
Excellent
A.Tuckey
Auckland
Very good
The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.
Read More >Reviewed: Dec 8, 2022
Auckland
Excellent
Auckland
Excellent
Blake Morton
Auckland
Very good
Joanne Spencer
Auckland
Excellent
Geoffrey Fanny
Auckland
Poor
Adonis Stella
Auckland
Excellent
The car was delivered to the hotel a day in advance. They brought both a child seat and a booster seat for me to choose from. Very good service.
Read More >Reviewed: Aug 24, 2019
Abraham Bronte
Auckland
Excellent
Bella Hamilton
Auckland
Poor
No professional inspection was performed during pickup and drop-off. The car model was old and worn out. After confirming and signing the return with the customer, they unilaterally requested the customer to pay a cleaning fee without any proof, lacking effective communication and basic respect for the customer. This was a very poor experience.
Read More >Reviewed: Jan 25, 2019
Roxanne Bacon
Auckland
Excellent
William Austin
Auckland
Excellent
Auckland
Very good
Their pickup counter staff are horrible! He requested 50 NZD bribe!
Read More >Reviewed: Feb 5, 2020
Auckland
Excellent
Y.Cheung
Auckland
Average
The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!
Read More >Reviewed: Mar 3, 2020
L.Davis
Auckland
Excellent
A.REVILLA BRIONGOS
Auckland
Excellent
M.I. Abdul Mutalib
Auckland
Very good
Good car although slightly less than what i expect. The reception was very helpful.
Read More >Reviewed: Jan 28, 2020
Y.Mitani
Auckland
Good
カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。
Read More >Reviewed: Oct 24, 2019
Auckland
Average
Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.
Read More >Reviewed: Sep 17, 2019
I.Siangjaya
Auckland
Excellent
the staff are very friendly, the car is in good condition, the location is easy to find. thank you
Read More >Reviewed: Jan 30, 2020
Hazel Cook
Auckland
Average
I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.
Read More >Reviewed: Jan 19, 2020
Guest
Auckland
Excellent
Scoot
Auckland
Very good
P.Owen
Auckland
Excellent
The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.
Read More >Reviewed: May 17, 2019
A.Twitchen
Auckland
Excellent
The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.
Read More >Reviewed: May 3, 2019
Auckland
Average
!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.
Read More >Reviewed: Jan 3, 2020
Auckland
Good
Tanya
Auckland
Very good
T.Tran
Auckland
Excellent
Harry Dorothy
Auckland
Average
A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.
Read More >Reviewed: Jul 23, 2019
M.Khairil
Auckland
Good
The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.
Read More >Reviewed: Dec 26, 2019
E.Burrus
Auckland
Average
Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.
Read More >Reviewed: Dec 9, 2019
Beatrice Juliet
Auckland
Poor
A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.
Read More >Reviewed: Dec 12, 2019
Jill Morrison
Auckland
Excellent
Quintina Armstrong
Auckland
Excellent
Deborah Joshua
Auckland
Excellent
Barry Bobby
Auckland
Poor
Auckland
Average
The front desk staff was quite unpleasant through the experience and continually told me that I needed the more expensive insurance even though I consistently told them I didn’t want it
Read More >Reviewed: Nov 12, 2019
Constance Antoinette
Auckland
Excellent
Andrew Robinson
Auckland
Average
The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.
Read More >Reviewed: Apr 13, 2019
B.Stamenkovic
Auckland
Excellent
M.Korewha
Auckland
Excellent
Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,
Read More >Reviewed: Aug 16, 2018
Michael.S.
Auckland
Average
The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.
Read More >Reviewed: Sep 23, 2019
Auckland
Very good
They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm
Read More >Reviewed: Jun 1, 2019
Marian Jessie
Auckland
Excellent
Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.
Read More >Reviewed: Mar 17, 2018
Alvis Bert
Auckland
Excellent
The company is managed entirely by an elderly lady. Overall, it's quite good.
Read More >Reviewed: Oct 13, 2015
Amy Jordan
Auckland
Excellent
Kent Stephens
Auckland
Poor
The location is incorrect, almost missed the flight. There were visible cracks on the windshield while driving on the highway.
Read More >Reviewed: Nov 11, 2018
Vic Ezekiel
Auckland
Excellent
Cornelia Palmer
Auckland
Excellent
Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.
Read More >Reviewed: Aug 29, 2018
Sandy Madge
Auckland
Very good
This company operates with Hertz at Auckland Airport, but the signage is unclear.
Read More >Reviewed: Oct 23, 2017
Colin Shelley
Auckland
Excellent
Ivan Keppel
Auckland
Average
Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.
Read More >Reviewed: Jun 25, 2017
Athena Zechariah
Auckland
Very good
Both picking up and returning the car were very convenient. Communication was timely. One month after returning the car, there were some follow-up issues, and the car rental company helped to handle them. It’s still being processed... I am speechless about the reporting behavior in New Zealand.
Read More >Reviewed: Dec 10, 2017
D.Tutaki
Auckland
Excellent
Like: I loved the car, excellent service, recommend to everybody
Dislike: There was nothing wrong
Reviewed: Nov 14, 2017
S.HASSELSWEILER
Auckland
Good
Jacqueline Huggins
Auckland
Average
They claimed to upgrade me to a business car, but it turned out to be an old Japanese model without an electronic lock.
Read More >Reviewed: May 25, 2018
Dinah Faulkner
Auckland
Excellent
On the day of returning the car, we were in a rush to catch a flight. The owner said we had to return the car to another location and cover a $40 NZD fee. There was heavy traffic, and we arrived at their office at 8:45. The owner wasn't back yet and said they opened at 9. I was a bit frustrated, but eventually, the owner went out of his way to find a nearby repair shop's Indian worker who drove us to the airport. We managed to check in on time, and we were grateful for that.
Read More >Reviewed: Feb 16, 2018
R.Snel
Auckland
Excellent
Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.
Reviewed: Jan 8, 2018
A.Gale
Auckland
Excellent
Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up
Reviewed: Jan 1, 2018
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