41 Car Rental Brands in Auckland, Auckland Region, New Zealand

At the collection for the car there was no upselling and no mention of insurance, which could have saved us a lot of money

Reviewed: Mar 20, 2025

Fine. Smooth at both ends.

Reviewed: Feb 2, 2025

I arrived a bit late, but the reservation was still held. Great service.

Reviewed: Sep 17, 2024

The store service was decent, efficient, and the explanations were quite detailed.

Reviewed: Sep 3, 2024

As a global car rental chain, their New Zealand branch's service processes, such as vehicle pickup, one-way returns, internal management, and after-sales procedures, are quite disappointing. First, at the Auckland Airport branch, when picking up the car, the staff lazily asked me to confirm the car condition and related terms on a tablet in their office (refusing to provide a printed or emailed copy, citing inconvenience). They did not accompany me to the vehicle parked several hundred meters away for an on-site inspection. After locating my rental car in the parking lot, I discovered discrepancies with the previously confirmed condition, including the absence of essential tools like a car jack for safe driving. I had to walk back, dragging my luggage, to the office for clarification. Second, when returning the vehicle at Christchurch Airport, I returned it before 8:00 AM at the designated Car Return location in the parking lot (the on-site staff collected the keys as proof). However, I later found out that the rental company had charged nearly 400 NZD from my pre-authorization without notifying me. After reporting this to the rental platform, the company claimed it was due to a late return at 11:00 AM, a supposed three-hour delay. Fortunately, I had retained my boarding pass and other evidence showing my flight departed promptly at 10:00 AM. After assistance and coordination from the rental platform, the issue was resolved. Third, during the rental period in Queenstown, one tire was punctured by a nail while driving in a downtown area. I immediately informed the rental company by phone and provided clear photos of the punctured section. However, two months after returning the vehicle, I was unexpectedly told that two tires had been damaged.

Reviewed: Sep 3, 2024

Your office open hours is until 2AM. In some cases it's crucial! If you supposed to be open till 2AM, you have to be open until 2AM without any exceptions.

Reviewed: Mar 15, 2025

The Europcar Interational terminal was understaffed causing a queue of customers who had to wait for a hour. We were sent to the Domestic terminal Europcar branch because QEEQ had booked the wrong terminal. The domestic terminal staff were very helpful, even staying after closing time to ensure we were served. They kindly gave us an upgrade because of all the trouble we had gone through being at the wrong terminal

Reviewed: Feb 20, 2025

The queue at Europcar was very long. In fact, it was the only hire car company with a queue. There was only one person working the counter so, it took almost an hour and we were third in the queue. The staff were friendly but, there was no urgency at all. To be fair to the staff, upon return, I left my mobile in the car. When I went back to retrieve it, they had it at the front desk. This was a big positive. In addition, I believe this is the first time I received the exact car that I was told I would get. This is also positive.

Reviewed: Feb 18, 2025

NEVER AGAIN EUROPCAR! They are saying we returned the car damaged. But we didn't. Anyway, they charged us more than 2000NZD 3 weeks later!!!! Calling them didn't get me anywhere as they only had the information "it's damaged". Sorry. The department responsible for this is not available. Get Europcar out of your system!

Reviewed: Jan 27, 2025

Good experience with Europcar. Quick and friendly service both at pickup and drop off.

Reviewed: Jan 25, 2025

Car was disappointing. See above

Reviewed: Mar 8, 2025

Vehicle was adequate for what we needed. Drove very well. Counter staff were excellent, friendly.

Reviewed: Mar 1, 2025

The staff members were polite and made the all the processes easy and stress free

Reviewed: Jan 29, 2025

Great guys

Reviewed: Dec 29, 2024

We would have appreciated some compensation for the phones being out of service because we were almost 1.5 hours delayed to start our reservation

Reviewed: Dec 23, 2024

Was a nice vehicle

Reviewed: Mar 4, 2025

Everything was easy and staff were very efficient

Reviewed: Feb 14, 2025

We’ll run and efficient service

Reviewed: Dec 26, 2024

It was a no brainer booking. Quick and easy. Also great deal. Only problem wish they allowed airport drop off

Reviewed: Dec 6, 2024

Great, very efficient!

Reviewed: Nov 18, 2024

Car meet our expectations and Top Rental Consultant was friendly, helpful and professional . Would recommend TOP RENTAL

Reviewed: Mar 1, 2025

Tony could not have been more helpful and accommodating. Dealing with him was a great start to my trip. This style of service is so welcome after a long flight and in a new country.

Reviewed: Nov 26, 2024

Topnotch easy communication. Very helpful and friendly staff.

Reviewed: Nov 6, 2024

The service was excellent, and the store owner was very friendly.

Reviewed: Oct 1, 2024

They picked us up from the airport and dropped us off there at the end. The car inspection process was quick. They even helped us recommend travel plans. A very nice car rental experience! The owner was very enthusiastic. It was a pleasant experience! Thank you!

Reviewed: Sep 29, 2024

Mystery car was a 2024 Toyota Yaris hybrid Excellent

Reviewed: Feb 28, 2025

Make sure you take plenty of pictures even if the damage seems very superficial . Pay by particular attention to any small chips on windscreen

Reviewed: Feb 24, 2025

Very satisfied, the store staff used a mobile translator for communication.

Reviewed: Oct 5, 2024

Very good, efficient service.

Reviewed: Sep 5, 2024

Pretty good.

Reviewed: Sep 4, 2024

Easy rental experience. Getting the shuttle was tricky but this was more lack of signage at the airport.

Reviewed: Feb 21, 2025

The counter staff were great. The car was old, stinky, and had some mechanical issues.

Reviewed: Feb 20, 2025

The car was very basic

Reviewed: Nov 13, 2024

Van was disgusting and they just ignored us when mentioned. Dont use them.

Reviewed: Nov 10, 2024

Next time in NZ I will definitely use DCR again. Cost & quality beats any if not all known car rental companies…

Reviewed: Oct 31, 2024

Ace was good

Reviewed: Feb 21, 2025

Staff very helpful

Reviewed: Jan 8, 2025

We had a excellent all round experience with Ace car rental Auckland Airport.

Reviewed: Dec 20, 2024

The vehicle exceded my expectation and was in very good condition and very clean. Pick up and drop off processes were very simple and fast. The staffs were also very helpfull.

Reviewed: Nov 14, 2024

The only issue was ace didn't recognise that QEEQ extra insurance

Reviewed: Nov 10, 2024

Decent people, but I guess you get what you pay for. Quite old car. 165K on the clock. Was actually younger than the first one they offered us. 3 different brands of tyres on, all quite worn. No car guide or manual.

Reviewed: Feb 20, 2025

Car ran very well

Reviewed: Jan 27, 2025

It was OK. Car was slightly smaller than what I expected. Off airport wasn’t actually that convenient really.

Reviewed: Jan 8, 2025

Good customer service.

Reviewed: Nov 19, 2024

Fantastic hire company have hired many but this is the best for value and choice of vehicles too very happy

Reviewed: Oct 31, 2024

Thrifty were excellent.

Reviewed: Feb 20, 2025

We were upgraded and it was a hybrid so great on gas.

Reviewed: Oct 28, 2024

It was okay, but the first car they were going to give us had a dashboard showing a fault. We had to switch to another car, which delayed us a bit.

Reviewed: Oct 22, 2024

Good cars

Reviewed: Oct 8, 2024

Overall service was satisfactory. The staff explained everything clearly during pickup, with no hidden charges.

Reviewed: Sep 4, 2024

Great vehicle. Very spacious and clean car. Definitely recommend for a big family like ours.

Reviewed: Feb 16, 2025

I was told at the counter that I was upgraded due no rav4 yet felt like I was downloading and paying too much for the Subaru outback

Reviewed: Jan 24, 2025

Like: Upgraded to Ford Forerunner Excellent GPS
Dislike: Boot operation a bit cumbersome. Need to manually lock. Big boot with no cargo net. So luggage got slides around a fair bit.

Reviewed: Sep 4, 2018

Easy and quick service.

Reviewed: Feb 16, 2025

The exact same model as booked, easy to find the store.

Reviewed: Nov 8, 2024

The location is a bit far from the airport, but they provide shuttle service. The vehicle was new and got a free upgrade to a RAV4.

Reviewed: Nov 1, 2024

The service attitude was enthusiastic.

Reviewed: Sep 28, 2024

The phone number could not be reached as the number provided in the booking was incorrect. The car had high mileage, exceeding 100,000 kilometers, and the wipers did not work properly, impairing visibility while driving.

Reviewed: Aug 7, 2024

Waited a bit for them to sort out my originally requested vehicle however the one they gave me was just as good if not better.

Reviewed: Feb 16, 2025

An easy to follow process and essant staff

Reviewed: Nov 26, 2024

Unhelpful staff! Given booking was done through a third party QEEQ and Apex both denied being able to help with a very simple alteration in plans once payment had been taken. I would never recommend using this platform again.

Reviewed: Nov 16, 2024

We drove through New Zealand's North and South Islands, and the company provided an online English translation service. Whenever there was an issue during the trip, the online customer support responded promptly. Overall, the service was excellent.

Reviewed: Sep 23, 2024

The service attitude was great.

Reviewed: Aug 25, 2024

Easy service. Very tidy car.

Reviewed: Feb 16, 2025

Car underwhelmed and was very old, not that great to drive. Service was pretty good from the team other than the fact we weren't able to get a different car.

Reviewed: Jan 26, 2025

For the price the car was good

Reviewed: Nov 4, 2024

Satisfactory

Reviewed: Sep 18, 2024

Very good

Reviewed: Sep 12, 2024

This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!

Reviewed: Jan 22, 2025

The car model was not fixed, which is not very convenient.

Reviewed: Aug 16, 2024

Simple, quick, and convenient.

Reviewed: Jul 7, 2024

Average

Reviewed: May 23, 2024

satisfied

Reviewed: Apr 16, 2024

Rental was quick and simple. Only issue was car was not what i booked snd was a slightly smaller car. With 2 people that was not an issue but the only car they had for me was a car - a Prius, i hate. A car that is mostly used by taxi’s and caused me a lot of jokes. Not good.

Reviewed: Jan 16, 2025

The car was better than I expected. It was hybrid so I saved money in gasoline

Reviewed: Nov 1, 2024

Excellent as always. I will use this company again next time.

Reviewed: Sep 24, 2024

Very satisfied with the service, very accommodating, and the owner is super nice!

Reviewed: Sep 11, 2024

The car is old, a 2017 model, and there are many requirements when returning the car. The contract includes various fees, and the owner, who is Chinese, specifically targets Chinese customers. You need to provide the final gas receipt for return (strictly from within 5 kilometers of the airport, which is very expensive). I mentioned in advance that I would arrive around 5:30, but I was still told that even being one minute late would result in a $65 charge for airport drop-off. They didn’t inform me how much the highway tolls would be, and five days later, they charged me an additional $25 service fee. It's full of traps.

Reviewed: Jul 8, 2024

Best so far

Reviewed: Jan 2, 2025

Very smooth experience picking up and dropping off the car

Reviewed: Dec 28, 2024

It was exactly as I expected

Reviewed: Dec 12, 2024

They were very cheerful and helpful. I felt they genuinely cared for me as a client.

Reviewed: Nov 14, 2024

No easy to use

Reviewed: Nov 10, 2024

Usual good experience at Mode Rentals. Reliable vehicles and helpful staff.

Reviewed: Dec 8, 2024

Very disappointed about all the hidden costs. Extra costs to reduce the amount held as bond on your credit card. Extra costs to sort tolls. Extra costs for after hours drop off. Will never use this discounted car hire again because of this. Will go with a reputable company based at the airport that has an all inclusive price.

Reviewed: Nov 4, 2024

Meet expectations.

Reviewed: Sep 30, 2024

After returning the car, I was informed of a traffic violation and the corresponding fine and service fees were deducted, which I accept. However, almost a month later, on September 4th, an additional NZ$195 was inexplicably charged without any explanation or even an email notification!

Reviewed: Sep 6, 2024

Very good.

Reviewed: Sep 5, 2024

Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.

Reviewed: Nov 25, 2024

Very satisfied.

Reviewed: Oct 31, 2024

Very smooth booking process

Reviewed: Sep 3, 2024

Excellent

Reviewed: Jun 21, 2024

Satisfied!

Reviewed: May 18, 2024

Drive NZ was great

Reviewed: Nov 14, 2024

Car ran great had no problems

Reviewed: Mar 18, 2024

Great value and friendly and helpful staff. Deliver vehicle directly to the airport but need to complete all of the paperwork online before arrival.

Reviewed: Apr 27, 2021

We randomly received ford focus. We expected too much but got disappointed. There was a prompting reminder that the car needed a maintenance. We felt it because even we were just 2 riding the car, it was difficult to drive. It felt like we have heavy luggages inside. The aircon is not working working not unless you turn the fan to level 4. This must have not been the case if they were maintaining their cars properly.

Reviewed: Dec 6, 2020

Many rubbish were hidden in the front door where storage the bottles. Fuel was shows full on pick up but drop too fast! When I refill to full, is last much longer. So i pretty sure the previous didn't fill the car to full!

Reviewed: Jan 9, 2020

Excellent service! When booking, it mentioned a 2019 model, and I was worried it might have high mileage. But at the store, they gave me an almost new car with only 4800 kilometers.

Reviewed: Nov 12, 2024

The car pick-up process was smooth. I bought full insurance directly at the store, and the car was in good condition.

Reviewed: Sep 8, 2024

Excellent! They upgraded the vehicle for free, and the car was very new with just over ten thousand kilometers.

Reviewed: Mar 15, 2024

Had to wait over an hour before a vehicle was available, but when one was Available, it was a nice upgrade. The return was a nightmare, with no place to refuel nearby, and access at the Auckland International terminal very digfficult to find and very poorly signposted.

Reviewed: Feb 27, 2024

The car exceeded my expectations. Very very good. The Alamo pickup counter guy was also pretty damn helpful. The only Major Issue I had was a lack of proper Exact directions on WhatsApp or Google Maps for the Pickup and Drop off location of the car parking spot (exact), as it was very difficult to carry our luggage here and there whilst picking up because we could not easily find the car due to some confusion. But great service in every other aspect. Wonderful. Keep it up! :-)

Reviewed: Jan 13, 2024

Excellent service

Reviewed: Nov 11, 2024

Very satisfied, the pick-up and drop-off process was simple and efficient.

Reviewed: Nov 7, 2024

We picked up the car outside of business hours, and there was no Chinese service available, which made communication a bit difficult. Later, we contacted customer service and waited for more than half an hour before someone responded, which was a bit frustrating. The pickup and drop-off procedures were quite simple.

Reviewed: Oct 9, 2024

Very good.

Reviewed: Oct 1, 2024

No issues, although not very enthusiastic, they were quite responsible. However, after leaving the airport, you need to find the car rentals yourself, so plan ahead to locate it. The directions are not very clear. Before returning the car, make sure to fill up at a nearby gas station to avoid returning with an empty tank.

Reviewed: Sep 25, 2024

Extremely satisfied

Reviewed: Sep 24, 2024

Very satisfied, quick pick-up process and excellent full insurance service.

Reviewed: Nov 6, 2024

Very satisfied

Reviewed: Oct 19, 2024

Despite booking and prepaying months before we were given a very old car (HDS 863) in poor condition, the only one available. With one bald tyre, worn windscreen wipers and a loose front spoiler we consider it to have been unroadworthy. The air conditioning didn't work properly either. At least it didn't break down. We complained to Mint Rentals who agreed to top up the fuel tank at no cost to us as we had problems with the nearest pump. We were told this car was the best we could expect at peak season for a budget price but the cheaper car we had just hired in South Island was so much better.

Reviewed: Feb 21, 2020

The car we had should not be in the SUV range as although it’s size for luggage and space was good, the power output was poor and the vehicle was an old second hand model.

Reviewed: Feb 11, 2020

The van was VERY old and absolutely Filthy! I've never rented a car that was so old and disgusting.

Reviewed: Dec 7, 2019

The service was excellent, professional, and considerate.

Reviewed: Oct 16, 2024

Excellent and very professional, made us feel at ease.

Reviewed: Oct 5, 2024

The pick-up and drop-off process was very smooth.

Reviewed: Aug 10, 2024

The staff was very polite, but the car was not ready when we arrived. We had to wait 20 minutes because it wasn't cleaned yet. There was only one staff member handling the paperwork, which was quite slow, but I guess that's typical for New Zealand.

Reviewed: Jun 19, 2024

Highly recommend Europcar at Auckland Airport. They provided two very new cars, one had over 1000 kilometers and the other over 5000 kilometers. Both cars were in excellent condition.

Reviewed: Feb 26, 2024

Very satisfied

Reviewed: Aug 15, 2024

The pick-up and drop-off address was not accurate.

Reviewed: Feb 3, 2020

There was a car to pick us up at the airport, and the rental process went smoothly.

Reviewed: Dec 31, 2019

Very good.

Reviewed: Aug 15, 2024

Excellent money saving deal. Got a fairly new vehicle. Was a very economical trip.

Reviewed: Apr 1, 2020

Excellent service and value.

Reviewed: Mar 24, 2020

It was my first Global Roaming call to ring for their shuttle and slight language difficulty was overcome because the driver recognised us on his arrival at the airport

Reviewed: Mar 13, 2020

Collected from airport ok but I felt rushed during checkin procedure

Reviewed: Mar 11, 2020

Satisfied

Reviewed: Aug 15, 2024

Satisfied

Reviewed: Apr 16, 2024

It's been half a month since I returned the car. There was a small scratch on the front bumper. Initially, they estimated the cost to be between 100 to 200 NZD and said it would be settled within 5 to 7 working days, after which the remaining deposit would be refunded. So far, I have no idea how much I have been charged, they haven't sent me an invoice, and my deposit of over 3000 NZD hasn't been returned!

Reviewed: Jul 28, 2023

The staff in New Zealand were very friendly when I picked up the car and quickly completed the rental process for me. Returning the car was also very fast and convenient—just handed the keys directly to the staff at the store. The staff thoughtfully arranged a car to take me to the airport. This trip was very enjoyable.

Reviewed: Aug 5, 2024

Decent

Reviewed: May 12, 2024

On the day of arrival, we couldn't get ferry tickets. They helped us modify the rental service, so we rented the same model from SNAP on both North and South Islands, as we were already familiar with it.

Reviewed: Feb 29, 2024

They are okay. A bit passive aggressive. Insurance issue wasnt entirely their fault but this should be clearly communicated to the customer. Got told there was a disclaimer in their PDS. Ask them to show me and took them 15 minutes to find. So if it takes them that long to locate the fine print. Image how long for your average customer?

Reviewed: Feb 28, 2024

The pickup point is 5 minutes away from the airport. We had to call three times and wait for 45 minutes before getting picked up! Meanwhile, other rental companies' cars came and went three or four times! The vehicle was very old, with over 130,000 kilometers on it. They also did not provide a phone mount.

Reviewed: Feb 21, 2024

Very satisfied

Reviewed: Mar 12, 2024

Satisfactory

Reviewed: Mar 6, 2020

The company is a fraud!!! No one answered my calls and they did not provide the car even if I paid it in full in advance! They have no counter and no one answers at any of the phone numbers!

Reviewed: Jan 17, 2020

The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.

Reviewed: Feb 18, 2024

Overall service was excellent, exceeded expectations, very satisfied with this car rental

Reviewed: Nov 29, 2023

It's a small company. Although the pickup and drop-off location was supposed to be Auckland Airport, you actually have to go to a store about 3 kilometers away to get the car. There is no counter at the airport, and you need to call the store yourself upon arrival, which is very troublesome if you don't speak English. They don't open before 9:00 AM, so if you arrive at the airport before then, you need to take a taxi yourself. We spent a total of $28 on taxi fares for a round trip. Once there, you have to get the car keys yourself, and there are no staff on site to guide you through the car inspection. We didn't even know what type of gasoline to use at first. The car was very old, made a lot of noise when driving, and had an unusually high fuel consumption. We used 23 liters of fuel for just 170 kilometers! When we got the car, it wasn't fully fueled; it was almost empty. Returning the car required it to be at the same fuel level, which we had to estimate ourselves. The deposit was a surprising $2000, and they didn't specify when it would be refunded. Overall, the experience was very bad.

Reviewed: Sep 21, 2023

The provided vehicle was somewhat old. It broke down on the road once, and they had to send a repair person, which delayed my trip. The window controls had issues, and the automatic doors would occasionally fail to close. Overall, the experience was mediocre. I recommend renting from larger companies when traveling, as an older car can significantly disrupt your plans.

Reviewed: Aug 18, 2023

Can’t complain

Reviewed: Nov 10, 2022

The guys at Auckland could have been a bit more pleasant to deal with. Everything else was great.

Reviewed: Jan 14, 2020

This was an older car but suited our requirements exactly. It was cheap, clean and performed very well. The person at Scotties who we dealt with was very efficient, reasonable and pleasant. I will certainly be making use of their services when next I travel to NZ

Reviewed: Nov 21, 2019

It's okay.

Reviewed: May 16, 2023

Pretty good.

Reviewed: Jan 9, 2022

The Jucy staff were friendly and helpful in organising to get the car after hours (due to delay at the airport). Pickup was really efficient. There were 2 downsides: (1) the car itself: it was a bit old and the air-conditioning didn't work. (2) the after hours drop off and keybox location wasn't clear.

Reviewed: Dec 8, 2022

I was happy. Thank you.

Reviewed: Oct 27, 2022

The staff at Jucy were great.

Reviewed: Jun 28, 2022

It was okay

Reviewed: Aug 31, 2018

Excellent staff, enthusiastic, polite, and attentive.

Reviewed: Jan 7, 2018

Overcharged an extra 130NZD

Reviewed: Mar 24, 2020

The car was delivered to the hotel a day in advance. They brought both a child seat and a booster seat for me to choose from. Very good service.

Reviewed: Aug 24, 2019

Simple rental procedure, pickup at the airport.

Reviewed: Feb 24, 2019

No professional inspection was performed during pickup and drop-off. The car model was old and worn out. After confirming and signing the return with the customer, they unilaterally requested the customer to pay a cleaning fee without any proof, lacking effective communication and basic respect for the customer. This was a very poor experience.

Reviewed: Jan 25, 2019

The service is excellent

Reviewed: Sep 29, 2018

No comment

Reviewed: Mar 22, 2020

Their pickup counter staff are horrible! He requested 50 NZD bribe!

Reviewed: Feb 5, 2020

I got a new car with 357km odometer

Reviewed: Nov 23, 2019

The address and phone no. shown on the map is wrong. We couldn’t contact the car rental company with phone then we walked there. However, the office has moved to another place which we couldn’t reached there easily. TERRIBLE. The staff there is good but only one staff is not enough to serve all the customers at the same time. So, we spent some time in picking up the car and even drop off. The car condition is good. Nice!

Reviewed: Mar 3, 2020

Very professional

Reviewed: Feb 25, 2020

Aerodrive is a great company with a great staff!!

Reviewed: Feb 4, 2020

Good car although slightly less than what i expect. The reception was very helpful.

Reviewed: Jan 28, 2020

カウンターの方は親切で、つたない英語でも笑顔で対応してくれました。 レンタカーを返しに行った時に、入り口に停めたら、空港への送迎ドライバーに「ここに停めないで戻して」とまくしたてられたが、受付してくれた優しいスタッフは、ここでいいよと簡単に対応してくれました。

Reviewed: Oct 24, 2019

Car didnt appear to have been cleaned, it had been previously damaged and marked and these had not been repaired. The boot did not operate correctly. GPS was not current, returning the vehicle would have been extremely difficult without our own phone and google maps.

Reviewed: Sep 17, 2019

the staff are very friendly, the car is in good condition, the location is easy to find. thank you

Reviewed: Jan 30, 2020

I understand that renters need to keep the seats clean, but requiring us to clean the floor mats before returning the car is unreasonable. It's like being asked to wash the dishes after eating at a restaurant. The car rental company should be responsible for cleaning their vehicles.

Reviewed: Jan 19, 2020

Amazing service.

Reviewed: Jul 7, 2019

The staff were friendly and great. Excellent value for money.

Reviewed: Jun 20, 2019

The staff at Hitch were very efficient and helpful.For $24 per day the vehicles were brilliant.

Reviewed: May 17, 2019

The first car , that had an issue was changed immediately without any fuss. Late arrival was also easily accommodated.

Reviewed: May 3, 2019

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Reviewed: Jan 3, 2020

OK

Reviewed: Jan 2, 2020

Light on fuel

Reviewed: Dec 9, 2019

Good car good service

Reviewed: Dec 4, 2019

A small car rental company, the receptionist was an Indian with a heavy accent, which made it hard to understand. This caused significant issues. Of course, part of it was my fault too. The issues were resolved quickly on-site, but post-trip handling was very slow. There was a discrepancy between the credit card bill and the actual amount charged (undercharged by a few dozen), leading to a long delay in my insurance claim.

Reviewed: Jul 23, 2019

The staffs there were great! But the condition of the vehicle wasn’t really that good. Cobwebs formed up and spotted all around the car. Had a problem with the driver‘a car door.

Reviewed: Dec 26, 2019

Car had 151,000 miles on it. Too many dents/scratches/scrapes/stain to document. Radio didn't work well, needed new windshield wiper blades, it smelled very musty/damp. It didn't break down during our three week rental so that is good.

Reviewed: Dec 9, 2019

A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.

Reviewed: Dec 12, 2019

Excellent service

Reviewed: Oct 16, 2019

Good

Reviewed: Oct 2, 2019

It's alright

Reviewed: Aug 17, 2019

Forcing full insurance, high deposit fees

Reviewed: Aug 18, 2017

The front desk staff was quite unpleasant through the experience and continually told me that I needed the more expensive insurance even though I consistently told them I didn’t want it

Reviewed: Nov 12, 2019

Fairly quick service

Reviewed: Jun 10, 2019

The car was old and the return inspection was thorough. We were in a hurry to catch an early flight, and they mentioned a small chip on the windshield. We couldn't have done such a detailed inspection when we picked up the car. Later, they checked their records and found it was from before, which made us very pressed for time.

Reviewed: Apr 13, 2019

Dislike: Insurance rate is high

Reviewed: Sep 20, 2018

Like: Friendly staff, quality customer & professional service, free transport available pick up & drop off customers helpful staff, great vehicle at affordable prices. Thank you to the team & look forward to using Easy car rentals in the future. Kind Regards,

Reviewed: Aug 16, 2018

The car was not roadworthy. It had 140,000 km on the clock - and was a piece of junk. I thought that I was hiring a new or near-to-new car but instead got something that was close to a coffin on wheels.

Reviewed: Sep 23, 2019

They use new 2018 mx5 pictures on website but hire 2008 mx5 to me emmm

Reviewed: Jun 1, 2019

Although they didn't receive the order from QEEQ, their attitude was excellent. When I couldn't find the pick-up location and called for help, the staff came out to find me. I must say, top-notch service.

Reviewed: Mar 17, 2018

The company is managed entirely by an elderly lady. Overall, it's quite good.

Reviewed: Oct 13, 2015

The actual car rental provider was not Abell, not sure why.

Reviewed: Oct 13, 2015

Small car but just great for this trip. Low fuel consumption.

Reviewed: Feb 27, 2019

They claimed to upgrade me to a business car, but it turned out to be an old Japanese model without an electronic lock.

Reviewed: May 25, 2018

On the day of returning the car, we were in a rush to catch a flight. The owner said we had to return the car to another location and cover a $40 NZD fee. There was heavy traffic, and we arrived at their office at 8:45. The owner wasn't back yet and said they opened at 9. I was a bit frustrated, but eventually, the owner went out of his way to find a nearby repair shop's Indian worker who drove us to the airport. We managed to check in on time, and we were grateful for that.

Reviewed: Feb 16, 2018

Like: We rented the car for three weeks for about 450 euro and felt it was very good value. The car was very new with low mileage.
Dislike: We mixed up the company name with a similarly named company ezirentcarsand went there by mistake hence the delay in picking up.

Reviewed: Jan 8, 2018

Like: It all went really thanks
Dislike: Not easy to find what happens after you arrive at the airport and have to arrange pick up

Reviewed: Jan 1, 2018

The location is incorrect, almost missed the flight. There were visible cracks on the windshield while driving on the highway.

Reviewed: Nov 11, 2018

Quite good

Reviewed: Oct 2, 2018

Using Apollo's pricing to enjoy Hertz's cars and services provides good value for money.

Reviewed: Aug 29, 2018

This company operates with Hertz at Auckland Airport, but the signage is unclear.

Reviewed: Oct 23, 2017

Great car, smooth driving!

Reviewed: Oct 11, 2017

Picked up the car at the airport, the booking showed Apollo company, but there was no such company at the airport. Searched for a long time and couldn't find it. Later discovered through online research that this company is the same as another company, so we managed to locate it.

Reviewed: Jun 25, 2017

Both picking up and returning the car were very convenient. Communication was timely. One month after returning the car, there were some follow-up issues, and the car rental company helped to handle them. It’s still being processed... I am speechless about the reporting behavior in New Zealand.

Reviewed: Dec 10, 2017

Like: I loved the car, excellent service, recommend to everybody
Dislike: There was nothing wrong

Reviewed: Nov 14, 2017