10 Car Rental Brands in Charlotte, North Carolina, United States

The car was as expected. Long lines at rental counter. Very long wait to get the car.

Reviewed: Oct 22, 2024

Waited in line for over two hours when they made an announcement that they didn't have any more cars! Very frustrating. We were lucky that we had a friend who could pick us up but others were well and truly stuck. We had to go back to the airport the next day and waited in line for an hour and a half and finally got a car.

Reviewed: Oct 19, 2024

Car hadn't been cleaned inside, but we were in a rush with 2 kids desperate for bed so had to take it. Be careful with Budget's charges after return - twice they have tried to charge for fuel and after back-and-forth showing receipts they refund it.

Reviewed: May 22, 2024

Car was brand new, excellent vehicle. Pick up took a long time - lots of customers and few staff to process the line.

Reviewed: Mar 4, 2024

Satisfactory

Reviewed: Sep 19, 2023

The car was fine. I just had to wait over 60 minutes for them to give me one even though I had reserved and paid for it weeks before

Reviewed: Oct 18, 2024

the counter staff was not helpful, when i have asked the guy what car is avilable, he was saying not sure what car i get, i have even said that i ll upgrade and he was not showing any interest to provide proper customer service. th atitute is wrong

Reviewed: Aug 13, 2024

When we arrived there, were no cars available similar to what we had reserved. We were thinking we´d need to upgrade and pay the difference. This was frustrating. Somehow at the end, a customer who had come ahead of us was unable to rent their car and we were able to take that one. Staff was kind and professional the whole way.

Reviewed: Jul 25, 2023

They never had our vehicle. The only one they had was damaged down the drivers side with a damaged mirror. Saying this, it took them over half an hour to find the key for this vehicle.

Reviewed: Jun 28, 2022

Quick and friendly pickup. Unfortunately our car got broken into and we had to exchange it on the last day. Exchange took forever. Nobody seemed to know what they were doing.

Reviewed: Jun 10, 2022

There was a bit of a cue at the counter, but the people at enterprise worked their way through them pretty quickly. The car pick up was smooth and quick, we could pick our rental ourselves, as long as we stayed within our category of car booked. Return was also very quick, lots of people checking in the cars from enterprise, so it was fast, even though many checked in.

Reviewed: Oct 18, 2024

No

Reviewed: Sep 26, 2024

Average.

Reviewed: Jul 11, 2024

Very good

Reviewed: Jun 19, 2024

Airline problems, caused an inventory issue. Had to wait over an hour for a car. Grabbed a bit to eat, only one place on road/ground side . CLT is never going to be complete. Finally got a vehicle, happy with anything. Exchanged it 24 hours later! Dirty interior windshield, rear seat belt fault, then tire leak. Return to airport, and painless exchange, just an extra 2 hours lost. Wound up with a KIA Soul for 60 days, never was stolen.

Reviewed: Nov 30, 2023

Everything else was satisfactory, but I encountered a big problem when picking up the car. I arrived at midnight, and it took two extra hours because they couldn't find the records of my booking with the rental company. Information didn't match up, so I had to pay again. It took a month to get a refund.

Reviewed: Oct 16, 2023

The pick-up and drop-off process was very quick and hassle-free.

Reviewed: Jun 12, 2024

Very enthusiastic, efficient, and clear.

Reviewed: May 4, 2024

Quick service

Reviewed: Nov 27, 2021

Like: Good riding carthe wait btime to get the car

Reviewed: Jul 14, 2018

Satisfied

Reviewed: Oct 26, 2016

Had to wait for counter staff who were not 100% sure ref the car type & options

Reviewed: Apr 28, 2022

Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend

Reviewed: Aug 18, 2019

Car was very clean. And easy to find. Would be nice if I could use my debit card.

Reviewed: Jul 17, 2019

Like: Excellent customer service!

Reviewed: May 17, 2018

The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.

Reviewed: Jun 18, 2019

Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.

Reviewed: Mar 21, 2019

The challenge is that what was charged does not equal my online quote.

Reviewed: Feb 22, 2019

They persuaded me to buy the service of returning the car without refueling.

The experience of picking up the car was far from what I imagined, where I could just submit a reservation code and get the car directly. They asked about various services, and with limited English skills, I ended up unknowingly adding several services.

Reviewed: Aug 9, 2018

Like: price and condition

Reviewed: Apr 30, 2018

There was no staff at night and no prior notice on the pickup form

Reviewed: Jan 15, 2019