During the pandemic, the security guard handled the process for me. It was quite good because there was a power outage and I had to wait for a while, but they automatically upgraded my car.
The counter staff was very friendly. My car was not ready when I got to the pickup place, I had to wait like half an hour for them to clean it (It just got returned)and get it ready.
Thrifty and Dollar share the same venue and office. We arrived at midnight and there were two other customers ahead of us. We waited for about an hour to get the car. It seemed the system was down that day, so everything had to be processed manually, which caused the delay.
Like: The whole process from pick up to being dropped off back at the airport was smooth. Dislike: The shuttle driver was a bit unfriendly and gruff when he picked us up at the airport. Not a great welcome. They did try to upsell me to a midsize but it wasn’t a huge deal and they weren’t pushy about it.
Like: Professionalism Dislike: Spent about $500.00 for the 3 days rental. Still had to
Get uber to and from airport to pick up and drop off location which is about 10-15 minutes ride. Costing me an additional $40. 00
Like: The staff was super friendly and the facility and car we're both really clean. Dislike: My car had a vibration, but other than that, everything was great!
The process was very quick, but the car's condition was average and seemed older compared to other companies. Also, it felt like the fuel tank might have been modified to be smaller (maybe because they give a full tank of fuel), requiring frequent refueling.
Like: Pickup was efficient, as Alamo / National vans were all over. check in was quick. Car was a new Impala, and ran well, and looked great. I fit all of my golf equipment in. Checking was quick and efficient and the van was waiting to bring me back.
THE PRICE WAS EXCELLENT. Dislike: Nothing
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