10 Car Rental Brands in Hawaii - Kauai Island, Hawaii, United States

Staff were great, car was great, the queue to pick up the car was long, and only 2 or 3 staff taking the bookings. Surely the rental company knows exactly how many cars are booked per flight, and can therefore have sufficient staff on hand to deal with the influx. We had prebooked and prepaid, so only had to produce licence and sign off, but still had to wait in queue with others who either hadn't booked at all, or had booked and not paid. It was a long drawn out affair.

Reviewed: Mar 20, 2023

Basic car which I booked . Excellent service and no upselling which I appreciated

Reviewed: Dec 15, 2022

Great service, great car. Even when we called to extend the rental time period, the extension was reasonable and affordable. :-)

Reviewed: Jan 9, 2020

Shuttle, Front Counter and Check Out Service had very awesome customer service. Started and ended my vacation with a smile before going back to the real world of work again. Thank you!!!

Reviewed: Sep 5, 2019

The Chevrolet Esquire was absolutely not to the same standard than the Jeep Grand Cherokee originally proposed, in addition Dollar Kauai does not have grand Cherokee Jeeps so this is only a decoy. The Esquire had more than 25’000 miles, smell bad and is an awful car, the personnel was not helpful at all, a terrible experience

Reviewed: Jul 31, 2019

Great counter rep at thirty's in Lihue. Airport

Reviewed: Jan 30, 2023

Long line for pickup. only 1-3 people checking people in.

Reviewed: Nov 16, 2021

The process is smooth and easy. Car is ready when we got there. The lady at the counter wasn't really friendly because she insisted we should buy insurance for the car key which I think is just stupid. I already purchased super protection so I refused to pay more just to insure the car key!

Reviewed: Feb 29, 2020

Good service

Reviewed: Jan 7, 2020

Free shuttle bus from terminal to airport. Very friendly staff, fully recommended.

Reviewed: Dec 3, 2019

Booked mystery car and got a manager's special which was a Camaro (sports car) - much more expensive category

Reviewed: Oct 11, 2022

車を受け取るまで長い列でとても時間はかかりましたが、鍵を受け取ってからはスムーズでした。

Reviewed: Aug 18, 2022

The "surprise car" was a Dodge Caravan. Too big for us as we were only two people. However, it appears that the big car was very useful for us during the trip. The car was not totally clean, lot of dust, mud, and sand inside and outside the car.

Reviewed: May 19, 2022

Took a long time to clean the car for us on a hot day, car drove well and was spacious but electric boot and electric sliding doors were super annoying and worst of all car leaked gas when filling up. Not ideal for a very expensive rental.

Reviewed: Aug 5, 2022

The car was dirty and in a bad condition

Reviewed: Oct 6, 2021

Good and fast check in!

Reviewed: Feb 1, 2020

Great rental company And service. Would definitely rent again with them.

Reviewed: Sep 11, 2019

Worked well. Unfortunately didn't get a Mustang but a Chevy instead. Still nice.

Reviewed: Feb 28, 2020

All perfect!

Reviewed: Jan 8, 2020

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Reviewed: Jul 26, 2019

Well started off waiting in line for almost 2 hours. Then they were out of the car I requested, so hot something I didn’t want. The car was so little could barely get luggage in. Car had a miss in transmission when cold, convertible top was very temperamental, and tires all needed air.

Reviewed: Sep 14, 2019

Advantage was horrible. They charged us $250 more for a bigger van and we waited over three hours with two very young boys. Who do I contact to get my money back?

Reviewed: Aug 5, 2019

Not enough staff at pick up. The counter people were great, but; Support staff seemed dis-engaged and unorganized. Rather than explain the details to each customer, maybe it would be good for everyone waiting in line to be reading the general terms and sign a terms contract based on what they read while waiting. This could cut the wait time in half or more.

Reviewed: Jun 22, 2019

Car was what was expected counter staff were friendly and easy to deal with, better than other car rental experiences.

Reviewed: Feb 3, 2019

We received a superior car to what we actually booked. Advantage stayed open 2 hours late in order to facilitate our late flight and its clients. Exceptional customer service!

Reviewed: Jan 17, 2019

Friendly Staff !

Reviewed: Aug 6, 2019

Awesome job

Reviewed: Jul 10, 2019