The car was a disgrace. The wheels wobbled, the drive shaft vibrates and the diff whined. Gave me a headache words don’t express how awful this hire was
They gave me a small suv instead of medium suv the first time. Felt like they didn’t had the model at the moment because they tried to sell me an upgrade and when I said no they gave me a smaller car. After 12 hour flight I wasn’t sharp. So had to change it the next day. That went easy but i rather got the right car right away.
I booked my car on the easy car app ,simple no problems and great price. I picked up my full size car in Minneapolis. The process could not have been easier in less than 10 minutes I was off to pick up my car. The agent at the counter was very helpful and professional. He guided me through the sign in process without a hitch. After completing our transaction he genuinely thanked me for using Thrifty. Our car was clean comfortable and no unwanted surprises. The return process was great. Again we were thanked for using Thrifty. I was completely satisfied with my car experience.
Like: Easy car rental gave us the best value for our money. It was less then other leading companies. We did not encounter any issues when picking up or dropping off our car rental. Will definitely utilize them again. Dislike: Everything was perfect. No improvements needed
The store staff asked for $29 as fuel cost before picking up the car, claiming the rental car had no fuel. During the initial booking, it was mentioned that the car would be full of fuel, but the store said it was empty and required additional payment. I had no choice but to pay since I couldn't drive off with an empty tank.
No car in the group (compact) was available when I got to the car area but no problem as they quickly allocated another car and we were on our way quickly.
We were supposed to get a Jetta and were in a Hyundai. We experienced terrible weather and it would have been handled much better in the car that we were promised.
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