We were supposed to get a Jetta and were in a Hyundai. We experienced terrible weather and it would have been handled much better in the car that we were promised.
No car in the group (compact) was available when I got to the car area but no problem as they quickly allocated another car and we were on our way quickly.
The car was a disgrace. The wheels wobbled, the drive shaft vibrates and the diff whined. Gave me a headache words don’t express how awful this hire was
Waited for 1 1/2 hour for car. There was a whole lot of people waiting, some for over 2 hours. They said there weren't enough people to clean the cars. Then Dollar closed and we went up another floor and waited outside in 80 some degree humid weather. after traveling over 12 hours, 2 legs from England at 9 pm,
Vehicle needed an oil change before we drove off from airport. Pacifica drove nice, gas gauge never reads full, always one bar short of full and as you drive it changes from full to 7/8 tank.
Absolutely loved this SUV!
Had a ton of space and made a pleasant trip with kids!
The only complaint is that the vehicle wasn’t very clean.. Found a few old hard chicken nuggets between the seats, and animal hair imbedded into the carpet in the back. But, otherwise no complaints!
Great customer service, car offered was not what we had booked but replacement was adequate for our needs. Car return was amazing though I got done for patrol, was charged way too much for not bringing it back full.
They gave me a small suv instead of medium suv the first time. Felt like they didn’t had the model at the moment because they tried to sell me an upgrade and when I said no they gave me a smaller car. After 12 hour flight I wasn’t sharp. So had to change it the next day. That went easy but i rather got the right car right away.
I booked my car on the easy car app ,simple no problems and great price. I picked up my full size car in Minneapolis. The process could not have been easier in less than 10 minutes I was off to pick up my car. The agent at the counter was very helpful and professional. He guided me through the sign in process without a hitch. After completing our transaction he genuinely thanked me for using Thrifty. Our car was clean comfortable and no unwanted surprises. The return process was great. Again we were thanked for using Thrifty. I was completely satisfied with my car experience.
Like: Easy car rental gave us the best value for our money. It was less then other leading companies. We did not encounter any issues when picking up or dropping off our car rental. Will definitely utilize them again. Dislike: Everything was perfect. No improvements needed
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