13 Car Rental Brands in Phoenix, Arizona, United States

The initial Jeep Grand Cherokee broke down. Terrible car..

Reviewed: Aug 22, 2024

The staff at the counter was very patient. Knowing that we had a large group and lots of luggage, they proactively upgraded us to a larger vehicle. Very satisfied, nice!

Reviewed: Aug 12, 2024

The car pickup service was okay. When there was no suitable car at the pickup point, they upgraded me. However, later the tire had a leak. I called for roadside assistance and was told they would arrive within 90 minutes. Two sets of 90 minutes passed and they still hadn't arrived. When I called again, they told me they couldn't come and that I had to find a solution myself. Stuck in the middle of nowhere with no other options, I called the police. The police were responsible and helped me replace the tire with a spare. In the end, I found a tire shop myself to fix the tire. Basically, it was like, 'We can't help you, find a solution yourself.'

Reviewed: May 18, 2024

No waiting, quick to resolve a minor confusion because I had cancelled and rebooked for a later time

Reviewed: Jan 15, 2024

Fantastic

Reviewed: Dec 5, 2023

Good.

Reviewed: Aug 19, 2024

Podría estar más limpio tenia marcas en el parabrisas

Reviewed: Jul 7, 2024

Good car. Some smoke smell in the vehicle.

Reviewed: Mar 1, 2024

Better than I could have expected.

Reviewed: Dec 5, 2022

I paid in my country, but they charged me extra abroad, charging me twice.

Reviewed: Apr 28, 2019

Always have to wait at thrifty or dollar coz They have best rates ....

Reviewed: Aug 7, 2024

Good

Reviewed: Jun 24, 2024

The car was perfect for our needs and operated properly always.

Reviewed: Mar 18, 2024

Great, I was allowed to pick any car in the full size lot Very nice service

Reviewed: Dec 26, 2023

Thrifty were short of cars when we got to the car rental centre. However, they made it clear that there could be a up to a 30 minute wait and sourced a car within that period. I was surprised to be told that we were responsible for any breakdown of the vehicle/maintenance during our trip as the cars condition is unknown to us when provided. The car did need some adjustment to it's tire pressure after 2 days and I reported that to Thrifty when I handed the car back.

Reviewed: Aug 8, 2022

They required purchasing additional insurance on-site and pressured me to make a quick decision because their shift was ending soon. They also tried to upsell vehicle upgrades.

Reviewed: Jun 11, 2024

The lady at check in wss very freindlyI was offered a car that I had not choosen of a lesser value. The girl behind the counter was a little off when we challenge it. However the gentleman who took us to choose the car was a nice gentleman the car we choosen was not available so took a Volvo but he did allow me to sit in the cars to check the seats.

Reviewed: Jun 11, 2024

Very satisfied, the process was quick

Reviewed: May 12, 2024

Sehr guter Service konnte mir das Auto selberaussuchen

Reviewed: Feb 20, 2023

J'ai loué cette voiture en ligne. Une fois à l'aéroport plus de voiture disponible. Nous étions plusieurs clients à attendre et à essayer de trouver une solution pour pouvoir partir. Après 2h d'attente nous avons finalement réussi à avoir quelques choses (nous étions en tête de list) mais d'autres personnes ont attendu encore plus longtemps. Une fois à l'accueil ils vous vendent des options qui ne servent à rien (rendre la voiture sans mettre le plein en disant que l'essence est à 6.25$ dehors et que eux en mettent pour 5.25$. L'essence était entre 3.09$ et 5.00 $donc belle arnaque. De plus un voyant s'est allumé au bout du 3eme jour.

Reviewed: Oct 18, 2022

Felt they were trying upsell on insurance, gas. Had to ask for documents on insurance and had never been asked before. Long line up, moved slowly. Needed train and shuttle to get to site, why not just shuttle? As we felt pick up experience was untrustworthy, wanted to make sure drop off inspection done with us, but employee had a bad attitude and seemed resentful to have to do it with us. Still waiting for deposit to be returned.

Reviewed: Jan 1, 2024

Phoenix City

Reviewed: Dec 8, 2023

It was a New jeep and we loved all about it. The Young man that helped us gave us the car one hour earlyer and that was no extra. Included a big gps. And he was so nice and polite:) we do not like the way others can be and sell us more insurance and all sorts of trick. The Young man just was so nice

Reviewed: Nov 13, 2023

I got an alternative car to the one I wanted. Overall it was very comfortable and an upgrade on what I was expecting. However, it did not support auto/CarPlay which made navigation difficult sometimes as the inbuilt map did not recognise a number of destinations.

Reviewed: Feb 16, 2023

Check in was so easy and the staff were outstanding - great customer service and no hard sell of extras.

Reviewed: Feb 16, 2023

De mevrouw bij de bali is zeer behulpzaam en klantvriendelijk. ik had niet geweten dat het ophalen van de auto ver was. moest een taxi nemen.

Reviewed: Oct 28, 2022

Advantage,in my experience has always had well maintained & good cars. The check in person lied to me & said it would be snowing & I needed to upgrade my vehicle. It never snowed by entire time. Deceptive. Also he told me gas was $4 on outside prior to return & got me to pay $56 for a no fill up. Gas on the outside was $2.80. Deceptive. Will never believe reps again.

Reviewed: Dec 14, 2019

Good car in good shape, but hard to find the rental counter in the Rental Terminal.

Reviewed: Dec 3, 2019

Car was great, but the computer system was down so it took us over an hour in line to get to counter to rent the car. There were about 20 people in line when we arrived and no one at any other counter in the airport

Reviewed: Dec 1, 2019

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

Reviewed: Nov 19, 2019

Unfortunately our car was totalled in a car accident. It was handled expeditiously by Advantage staff.

Reviewed: Nov 18, 2019

Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

Reviewed: Oct 9, 2019

Car was great. Staff was mediocre

Reviewed: Jun 26, 2019

All good

Reviewed: Jun 23, 2019

Counter was easy to find, staff helpful and quick pickup. Would definitely try again!

Reviewed: Apr 17, 2019

When I checked in I told the Hertz rep I would be a bit late dropping off the car and did I need to change the booking by 30 minutes. He said no, it was no problem and I didn't need to update the booking. My reservation ended at 1 pm and as indicated, I dropped the car at 1:25 pm. But when they emailed my receipt, they charged me $40 USD for one extra hour! Almost the same price as I paid for a whole day. Very dishonest given I asked in advance and could have amended the booking for a lower cost.

Reviewed: Jan 22, 2025

The service from Zuzuche was very good. However, Hertz was quite disappointing. I had already bought insurance when placing the order, and the service staff at Zuzuche also confirmed it when processing the rental. Despite this, they tried to upsell me on fuel, which I declined. My mistake was not carefully reviewing the details when they asked me to sign on the card machine (I thought it was just an additional $250 deposit). When I returned the car, I realized they had added another insurance. I reported this to Zuzuche, who contacted Hertz, but Hertz refused to address the issue citing my signature as consent. Thanks to Zuzuche's customer service for following up. I'm quite disappointed with Hertz; it used to be the largest car rental company. I may avoid choosing it in the future. Additionally, when picking up the car, we followed the directions given by the lady processing the rental but could not find the model I rented. Eventually, we sought help from staff on-site (who were hard to find as there were hardly any), and after getting some vague directions, we finally found several cars of our model and picked the newest one.

Reviewed: Jan 30, 2024

The car was everything I expected in an out,i will recommend an will rent from this location again

Reviewed: Sep 15, 2020

Great Hertz location and easy rental but the price was much expensive than expected due to the car seat for our son. On the website, the car seat was priced around $7/day and at the counter we paid $15/day...

Reviewed: Jan 4, 2020

The actual rental cost was significantly higher than the reservation price on the website.

Reviewed: Nov 14, 2019

Best price and service.

Reviewed: Mar 21, 2020

Overall a great experience with both easyrentcars and enterprise except one small hitch that I was given a compact SuV instead of a standard one. But according to enterprise classification they were both the same category cars and it worked for me so didn't worry about it. Overall enterprise staff was extremely helpful and courteous

Reviewed: Feb 16, 2020