8 Car Rental Brands in Waikiki Beach, Hawaii, United States

Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained. Pick up process took nearly 2.5 hours. Ridiculous bad service

Reviewed: Apr 15, 2024

Hard to find the pickup location

Reviewed: Aug 25, 2023

Great service, even had a free upgrade and was able to extend the rental!

Reviewed: Jan 6, 2020

Having a reservation made no difference to pick up. I spent 1 hour and 20 mins waiting to pick my car up as Thrity only had 2 windows open for service. Almost and hour and a half waiting and I had a reservation already and I turned up over an hour early to pick it up. I have better things to do on vacation than wait that long for a car I alrady have reserved. No matter what the rate o got I would NEVER EVER go back there...and I order a compact and they gave me a full sized car as they ran out of compacts...how I was there over an hour early with a reservation. Isn't that the idea of a reservation... which I had already made part payment for. How could my car be given to someone else??? NEVER EVER AGAIN !!!! They should be given a 3-4 not 6.7

Reviewed: Sep 20, 2019

We had to wait in line for 1hour 15 to pick up the car at that location. That was quite annoying considering that cut into the day we had planned. Photo taken 40 minutes into waiting

Reviewed: Sep 15, 2019

車はよかったですが、ドアミラーに水垢？があり見にくかった。

Reviewed: Aug 19, 2022

とても良かった。スムーズに旅行できました！また利用したいです。

Reviewed: Mar 22, 2020

My reservation was hiring a convertible car. When I was picking up my car at the rental office, the Hertz staff told me none of convertible cars was available. I was suggested either to wait 20 minutes (actually it took me 1 hour to pick up the car) to pick up a convertible car or accept to pick up a Jeep Wrangler instead. It was totally a terrible experience to rent a car from Hertz.

Reviewed: Sep 30, 2019

全体を通して対応が良く、車も清潔で問題無かったです また利用します

Reviewed: Aug 24, 2019

受け付けに時間がかかり過ぎです。

Reviewed: Aug 23, 2019

Hertz pick up service was very poor. We waited over an hour in a line to sort paper work. They directed us to a valet pick up area where we waited another 20 minutes only to be told we needed to catch a shuttle bus to another location on the other side of waikiki to pick up our car. it was a 5-10 minute drive. We finally get our car and get told we need to fill out a drawing and mark all the dents and scratches. We told them photos were more accurate and he mentioned they weren't necessary and that this drawing was needed. Luckily we didn't take his advice and decided to take photos as when we dropped off the car they tried to say we caused a dent in the car - our photos proved that it wasn't us. It wasn't a very good experience at all. Please pass on this feedback

Reviewed: Aug 19, 2019

英語ができない私たちでしたが日本語の話せるスタッフさんと会話して問題は解決しました。

Reviewed: Mar 5, 2020

とてもスタッフが親切でした。

Reviewed: Feb 13, 2020

返却場所の案内が小さく、夜はわかりずらい。

Reviewed: Dec 17, 2019

日本語の説明書が欲しいです！

Reviewed: Jun 19, 2019

契約の時、Easyrentcarsで予約した内容で進めてほしかったが、保険をアップグレードされてしまった。しかし、私の不注意で車に傷をつけてしまったため、むしろアップグレードして良かった。保険でカバーできたため結果オーライ。（もちろん店舗スタッフにはこの事は伝えている） 返却時には特に車を見ることもなく数分で終了。 新しい車を貸してくれて（傷つけたのは申し訳なかったが）楽しい旅でした。

Reviewed: Jun 18, 2019

Staff were quick and helpful. No fuss.

Reviewed: Apr 27, 2019

事前予約をしていましたが、受付に予約をしていない人など何組も並んでいて、30分待たされました。スタッフが2人居たから、事前予約の方と分けて受付けしてもらいたいです。

Reviewed: Jan 31, 2020

There was sand on the carpet in the front of the car and also sand on the centre console. The inside of the windscreen had not been cleaned properly and when the sun hit it, it was hard to see clearly.

Reviewed: Dec 15, 2019

The weight time for pick up of the vehicle at 8 am was over 90 minutes. This is totally unacceptable. They only have two windows which they said people out of the taxi exceptionally long amount of time to get your car and you are standing in the heat for that period of time.

Reviewed: Oct 6, 2019

ハワイ、ワイキキの店頭に英語版バウチャーを提示したのですが、ネットでの予約内容とは違う提案を強引にされました。 車種も違うものに変更、保険もいまの契約では不十分と言われ、結果的に重複した保険契約を追加されました。 抗議したのですが、それでは貸せないと言われたため、時間もなかったのでレンタルしました。 返却時にも再度抗議しましたが、とりあってもらえず、 結果的に、予約時より高額な請求に！ ありえない対応で、今後は二度とdollarは利用しません。

Reviewed: Aug 14, 2019

Upgraded to EDGE

Reviewed: Jul 26, 2019

Long queue for pickup but quick processing and simple procedures

Reviewed: Apr 6, 2019

Firstly, the car rental process was outside with no shelter, which was extremely hot. Secondly, some staff were unfriendly, which doesn't fit Hawaii's style at all. Last year, I rented from a company named alma, or something similar, and the staff there were very enthusiastic; they even gave small gifts when they saw children with us. But these are minor details. The main issue was that my husband couldn't find his credit card at the moment, so he couldn’t be the primary driver, and I had to be the one. Adding him as an additional driver for 7 days cost over 90 dollars. Shortly after we completed the paperwork, in less than 7-8 minutes, he found the credit card in a small bag. We went back to explain and hoped to change the primary driver, but they refused. Even if it wasn't possible, the attitude could have been better. The local Japanese staff was very impatient, repeatedly saying 'no, no, no.' This company is terrible! I used them years ago and didn’t find them bad, but I’ll never use them again! Additionally, when renting the car, my credit card was frozen for $497, and when returning the car, they didn’t mention if the money would be refunded. I'm really worried!!!

Reviewed: Feb 13, 2019