US$ 10/day
Rent a carPick-up
Drop-off
11:30 PM
11:30 PM
Last updated on: Dec 19, 2024
US$ 10/day
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Rent a car96Rental Locations
27Airport Locations
Madrid
Average
Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all ....
Read More >Reviewed: Nov 5, 2024
A.Nehrir
Madrid
Average
Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!
Read More >Reviewed: Sep 6, 2024
Zero Bulwer
Madrid
Poor
I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore.
Read More >Reviewed: Jul 29, 2024
Merlin Pearson
Madrid
Poor
My reservation was for a petrol car. After giving me the pickup slip, they chased me to the garage to take it back and changed it before handing it back to me. I realized it was an electric car after driving for over 200 kilometers. When I asked in English at the store whether the car was petrol or diesel, the staff acted like they didn't understand, even after I asked several times. I then realized why they pretended not to understand. It's not just about attitude; I could understand their bad attitude after I refused to buy their insurance, but pretending not to understand 'petrol,' 'diesel,' and then changing the car was just dishonest.
Read More >Reviewed: Jun 13, 2024
Lydia Scott
Madrid
Poor
M.Villeda
Madrid
Excellent
Vera Robbins
Madrid
Average
We rented a car for three days, but after driving it for just one day, the car broke down on the highway due to a malfunctioning cylinder. We had to wait by the roadside for almost an hour before the rental company arranged a taxi to take us back to the hotel. On the third day, we were told to go to the nearest location that had the necessary replacement vehicle, which was a 50-minute drive away. The rental company arranged a taxi to take us to the Avis branch. After waiting for half an hour, the staff at the branch informed us that our reservation had been canceled the previous day. There was no car available for replacement and we would have to place a new order if we needed a vehicle. They claimed they had no idea why we were sent there and didn’t know who arranged the taxi for us. Essentially, nobody knew anything and nothing could be verified. The service attitude from the rental company depended on the representative; initially, one staff member told me that since our contract was with the branch, we needed to resolve any issues directly with them. But I had paid all the rental fees to the 'rent a car' app! Later, another representative called, claiming to be a customer service specialist, and said they would help coordinate a solution. As of now, aside from the full payment already made for the first car, we also paid entirely out-of-pocket for the second car. The rental period was from July 14th to 17th. To this day, I haven't received any response regarding the issue. Staff at car rental companies in Spain generally don’t speak English, and the 'rent a car' customer service doesn't speak Spanish. If I ever rent a car in Spain again, I would directly book with a major rental company to avoid unnecessary complications and to ensure faster resolution of any issues (since third-party services seem to be of no help).
Read More >Reviewed: Jul 20, 2024
Fanny Nell
Madrid
Average
I repeatedly emphasized needing an automatic transmission, but they still gave me a manual.
Read More >Reviewed: Jun 21, 2024
Noah Gus
Madrid
Very good
No upselling, but the car given was too small. I booked a Renault but got a Kia hybrid, not sure what model. With 5 people and 5 suitcases, it couldn't fit anything else. Considered getting a bigger car, but the price doubled, so I decided against it. Spain really requires small cars; navigating old town streets and even regular parking lots is a test of driving skills and judgment. Another issue was that the trunk couldn't lock, not sure why. Remember to send the address when picking up the car; just head to the car rental parking lot. There was a traffic ticket and toll fee from Portugal; not sure how much of the deposit will be refunded.
Read More >Reviewed: Feb 17, 2024
William Piers
Madrid
Very good
There weren't many people renting cars, so I got my car quickly. However, the rental company tried to sell me insurance even though I had already bought full coverage online. They wouldn't stop talking until I called the QEEQ platform, where the customer service handled it for me before I could sign the rental contract and receive the car.
Read More >Reviewed: Feb 15, 2024
Everley Evan
Madrid
Excellent
The police here do not recognize international driving licenses, but the car rental company will still rent you a car and explain everything patiently. Make sure to have the necessary number of credit cards; if you don't have enough, they can switch the car for you.
Read More >Reviewed: Jan 8, 2019
A.Gomez
Madrid
Excellent
El vehiculo fue superior a lo esperado, limpieza correcta, presion de los neumaticos deficiente
Read More >Reviewed: Sep 6, 2024
Fabian Victor
Madrid
Very good
After taking a number at the car rental agency and waiting in line, they tried to upsell insurance but stopped when I told them I had already purchased it. This Kia is a hybrid and drives very well. The fuel consumption is around 5 liters per 100 kilometers. A good rental company.
Read More >Reviewed: Jul 31, 2024
Alva Dupont
Madrid
Excellent
Marico Wagner
Madrid
Average
When there are many customers, the efficiency is very low. They openly downgrade the car claiming that the booked car is not available, otherwise you have to wait endlessly. This is my first experience of downgrading instead of upgrading. Moreover, during our language barrier, they secretly charged over 300 euros for insurance on the order, which is quite unacceptable.
Read More >Reviewed: Jul 27, 2024
Stanley Dillon
Madrid
Very good
A.Gomez
Madrid
Excellent
Sally Austin
Madrid
Excellent
They gave me a Toyota CHR hybrid when I picked up the car. It was fuel-efficient and only used half a tank over two weeks. The Echo tag also offered a 25% discount on parking fees in Madrid's city center, which was very convenient.
Read More >Reviewed: Jul 7, 2024
Faithe Finger
Madrid
Very good
Jenny Carrie
Madrid
Excellent
Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.
Read More >Reviewed: Jun 25, 2024
Eileen Doherty
Madrid
Excellent
J.Carrillo
Madrid
Excellent
Maxwell Carpenter
Madrid
Very good
It's the standard process for European car rental companies. The car I booked was not available, and the staff tried to suggest an upgrade. I declined, so they gave me a similar model!
Read More >Reviewed: Jul 28, 2024
Herbert Ted
Madrid
Excellent
Alfred Tout
Madrid
Excellent
Ron Saul
Madrid
Excellent
Dave Winifred
Madrid
Very good
Claire Eugen
Madrid
Excellent
Leila Tommy
Madrid
Average
The service attitude was excellent, especially the staff who inspected the car during return.
Read More >Reviewed: Jun 20, 2024
Evangeline Den(n)is
Madrid
Average
Claire Eugen
Madrid
Very good
The store recommended the new Volkswagen Golf. It was a brand new car and a great experience!
Read More >Reviewed: Oct 8, 2021
Abigail Harrod
Madrid
Average
Gene Albert
Madrid
Very good
Picking up the car was very slow due to the high number of people. At around 11 AM local time, only two out of five counters were open. The staff was sluggish, and it took over two hours to get the car. The vehicle itself was in decent condition with various features. Returning the car was relatively quick. They offered an upgrade and insurance at pickup, but you can just decline.
Read More >Reviewed: Jul 25, 2024
Bblythe Brooke
Madrid
Excellent
I thought it was a small rental company, but the car return process was very smooth.
Read More >Reviewed: Jul 17, 2024
Mabel Fielding
Madrid
Excellent
Pick-up and drop-off were very smooth. The staff were professional and communicated well in English!
Read More >Reviewed: Jul 12, 2024
Keith Reynolds
Madrid
Very good
Cecil Cronin
Madrid
Excellent
Daniel Alfred
Madrid
Poor
The rental company sent an inexperienced person to handle the order who wasn't familiar with the procedures and didn't speak good English. They kept pushing us to buy insurance in a threatening manner, repeatedly emphasizing that our insurance was domestic, not theirs. They kept stressing that any damage would result in a €1,700 fine. It was incredibly frustrating, taking almost 4 hours to complete the rental process, wasting half the day. I don't know who to contact about this loss. I will never use this company again.
Read More >Reviewed: Jul 26, 2024
Jo Carey
Madrid
Poor
The car rental company sent an inexperienced person to handle our order. They were not familiar with the process and their English was not good. They kept aggressively pushing for us to buy their insurance, repeatedly emphasizing that our insurance was from our home country and not theirs. They threatened that if there were any scratches, we would be fined 1700 euros. It was incredibly frustrating and it took almost 4 hours to complete the rental. We wasted half a day. I have no idea who will compensate for this loss. I will never use this company again.
Read More >Reviewed: Jul 26, 2024
Marsh Carey
Madrid
Poor
The rental company sent a novice to assist us. He was not familiar with the process, his English was poor, and he kept aggressively pushing insurance, emphasizing that our insurance was from our home country, not theirs. He repeatedly warned us that any scratches would result in a €1700 fine. It was unbelievable and took nearly 4 hours to complete the rental, wasting half a day. I have no idea who will compensate for this loss. I will never use this company again.
Read More >Reviewed: Jul 26, 2024
Matt Eva
Madrid
Very good
Adair Romeo
Madrid
Average
Reg Moses
Madrid
Poor
Terrible car, suddenly showed DEF LOW one day, had to spend time fixing it, ruined the whole day's plan.
Read More >Reviewed: Jun 25, 2024
Otis Joe
Madrid
Excellent
Leif
Madrid
Excellent
There were quite a few upsell attempts, but I declined all of them. I forgot to refuel the car before returning it, so I was charged a service fee, which was quite expensive! Remember to return the car with a full tank. For the first time, I was charged an emissions fee, and there was another fee that I didn't quite understand, which was also quite expensive. I booked a manual transmission car but was given an automatic one; the vehicle was brand new.
Read More >Reviewed: Jun 18, 2024
Ruby Ulysses
Madrid
Excellent
Kyle Amelia
Madrid
Very good
Overall good, but the wait time for picking up the car was very long as several companies share the same queue.
Read More >Reviewed: Jul 25, 2024
Tim Richards
Madrid
Excellent
Emma Craigie
Madrid
Excellent
Prima Maltz
Madrid
Excellent
Boyd Bruce
Madrid
Very good
Abner Thodore
Madrid
Excellent
Very satisfied, the car return inspection was completed in just two to three minutes.
Read More >Reviewed: Jul 15, 2024
Wright Jasper
Madrid
Average
The vehicle was quite old with many scratches, and email responses about tickets were very slow.
Read More >Reviewed: Nov 13, 2021
L.Lammers
Madrid
Very good
T.Sheffield
Madrid
Excellent
The check-in process was very smooth. We were delighted to be offered an upgrade that was more spacious (a touring van). This suited our needs perfectly. However, please give yourself extra time for the return at the Madrid Barajas airport (Terminal 1). There was 1 person jockeying between the desk AND the return lane. We waited over 15 minutes for the return, eating into our window of extra time for the airport. National, get more people working there during peak hours.
Read More >Reviewed: Aug 12, 2019
Larry Bryan
Madrid
Excellent
Gustave Gold
Madrid
Excellent
Adelaide Rayleign
Madrid
Poor
Extremely poor attitude. I strongly advise everyone to avoid this rental company. I reserved a Volvo XC40, but received a damaged Citroen instead, which shocked me. The staff also messed up my email, preventing me from receiving any electronic documents. Repeated reminders to correct it were futile. Avoid at all costs.
Read More >Reviewed: Jun 7, 2024
Walker Boyle
Madrid
Very good
The actual car was a new model Kia, which is significantly larger than the Qashqai. It was a diesel vehicle with good performance and features, but not very convenient for city driving. Initially, the rental company recommended a BMW, but it would have cost an additional 25 euros per day, so I turned it down. They also suggested pre-purchasing a full tank of fuel, claiming it would save the hassle of refueling when returning the car. In reality, the tank was only a little more than half full when I picked up the car, so pre-purchasing a full tank would not have been cost-effective. I avoided this pitfall. Overall, the service attitude and the car pickup process were straightforward and smooth. Regarding additional insurance, we showed them the contract that clearly outlined the terms. That English explanation was quite important. After reviewing it, they briefly explained that in the event of a claim, we would need to pay upfront and that concluded our discussion.
Read More >Reviewed: Jun 6, 2024
Vincent Cocker
Madrid
Poor
A.Nehrir
Madrid
Good
Firefly staff are great, decent fleet of cars I'm happy doing business with them!
Read More >Reviewed: Dec 16, 2023
R.Gonzalez
Madrid
Excellent
Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.
Read More >Reviewed: Apr 14, 2022
M.Weiss
Madrid
Excellent
Madrid
Excellent
Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.
Read More >Reviewed: Sep 29, 2019
N.Evans
Madrid
Excellent
The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
Read More >Reviewed: Sep 24, 2019
F.M.M
Madrid
Excellent
Todo fenomenal. Todo muy bien explicado y el coche en perfectas condiciones. Tanto la recogida como la entrega fueron rápido y con mucha atención y amabilidad por parte del personal.
Read More >Reviewed: Sep 21, 2022
J.DIAZ PALOMINO
Madrid
Excellent
El coche tenía rayones laterales demasiado evidentes, no fue la mejor presentación. Cuando lo tomé expresé que posiblemente iba a demorar en la devolución, que me dijera cuanto tiempo tenía de margen y me dijo que una hora, afortunadamente llegué 40 minutos, y me iban a cobrar un día extra porque sólo eran 29 minutos. Al final lo resolvieron sin cargo.
Read More >Reviewed: Mar 17, 2021
M.Sloane
Madrid
Excellent
I wish pick up was faster bc I have 3small children but they did the best they could so they say.
Read More >Reviewed: Aug 18, 2019
C.Monte
Madrid
Good
Better sign indicating where Thrifty counters are, only Hertz signs. Both at pick-up and drop-off points same problem
Read More >Reviewed: Jul 17, 2019
M.Gomez Sanabria
Madrid
Excellent
Really helpful staff, gave me the model I wanted. Easy process and great service.
Read More >Reviewed: Apr 11, 2019
Violet Haggai
Madrid
Very good
The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
Read More >Reviewed: Jul 31, 2024
Leo Tours
Madrid
Excellent
Sebastiane Roger
Madrid
Average
David Noah
Madrid
Poor
I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.
Read More >Reviewed: Jul 12, 2024
Ingram Matthew
Madrid
Very good
R.Pressey
Madrid
Very good
S.Felty
Madrid
Good
The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!
Read More >Reviewed: Jun 11, 2019
P.Antoniazzi
Madrid
Very good
We were up sold from a mid size to a larger car in Madrid. The car was good but too large to drive around the narrow streets of towns in southern Spain.
Read More >Reviewed: May 25, 2019
Brandon Ivan
Madrid
Very good
The signage is too small and hidden. It's actually on the -1 floor of the car rental shop at Barcelona T4 airport, with a Hertz sign, making it hard to find. When asked, they said it’s Dollar. English communication was fine, but the Spanish accent is heavy, so you need to listen carefully. Overall, it was good. The car was nice and came with an English-speaking GPS.
Read More >Reviewed: Oct 17, 2015
E.Montes
Madrid
Average
The guy over the counter tried to charge me 30 euros saying that I took a fast track number to avoid the queue after waiting for 1 hour! They also charged me a called 16 euros premium fee, the car was dirty and dented, the counter guy didn’t give me the right directions to get to the car, he was rude and unpleasant, if possible avoid Goldar Rhodium ACE and intercar they are all the same group and their customer service is really bad they try to rip you off all the time.
Read More >Reviewed: Jan 8, 2020
Madrid
Very good
It's a scam with the "extras", I've been charged an extra 150 euros for cleaning fees but the vehicle was in good condition when we returned it.
Read More >Reviewed: Nov 23, 2019
J.Ramirez
Madrid
Very good
Hacen lo posible para venderte seguros adicionales, te meten miedo sobre costos adicionales.
Read More >Reviewed: Nov 2, 2019
Madrid
Excellent
Teppo
Madrid
Excellent
SOLO brought our vehicle to terminal. Leaving car we just drove to departures lane and their representative was waitin gfor us-- no parking or driving to parkin house at all-- GREAT
Read More >Reviewed: Jun 10, 2019
Milo Galbraith
Madrid
Poor
There was no shop, just a car handover at the roadside. When giving the car, they didn't check anything, but during return, they nitpicked everything. Luckily, I took photos in advance. The car was in terrible condition!
Read More >Reviewed: Feb 26, 2019
Carol
Madrid
Average
The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!
Read More >Reviewed: Jun 14, 2019
Buck Minnie
Madrid
Poor
Gene Albert
Madrid
Poor
They kept asking me to pay two deposits of 1000 euros each, which didn't make sense. After further inquiries, I found out that it was for insurance. What kind of insurance costs 2000 euros? The rental order clearly stated it should only be 8 euros. After a long negotiation, they then claimed one deposit was 300 euros and the other 101 euros for fuel coverage. Having been on a 16-hour flight, I was too exhausted to argue. The rental platform didn't reach any agreement with the rental company, and their insurance wasn't recognized. Ultimately, we consumers suffer the losses.
Read More >Reviewed: Feb 8, 2017
Robin Darwin
Madrid
Excellent
Colbert Peacock
Madrid
Average
The attitude was average. One woman was very rude and kept pushing the emergency roadside assistance insurance, claiming it was a must, even though the car rental insurance already covered it.
Read More >Reviewed: Mar 24, 2018
Conrad Wilhelmina
Madrid
Average
There is no store at the airport, you need to wait for pickup at gate 130. They said it would take 5 minutes after the call, but I ended up waiting for half an hour.
Read More >Reviewed: Feb 23, 2018
Claire Eugen
Madrid
Excellent
Pick-up was very convenient, and the rental company provided great service.
Read More >Reviewed: Feb 23, 2018
Ted Margery
Madrid
Poor
This is a fraudulent company. After paying all the fees on the rental website, we arrived at the rental company and tried to pay with a Visa credit card but were told the payment couldn't be processed. After contacting the rental website, we were told that we had to buy additional insurance to rent the car. When buying the insurance, the Visa card suddenly worked without any need for a chip card. In the end, we had to pay over 70 euros per car.
Read More >Reviewed: Jul 15, 2017
Tobey Crichton
Madrid
Very good
Bernard Sara(h)
Madrid
Excellent
Sally Austin
Madrid
Excellent
Viola Patience
Madrid
Excellent
Elliot Strachey
Madrid
Excellent
The service attitude was good and quite attentive. However, the deposit is taken as a charge rather than a hold, resulting in a fee, albeit only 6 USD.
Read More >Reviewed: Dec 4, 2013
L.Wehr
Madrid
Very good
Worst experience ever renting a car. Rhodium is a US company with exactly 0 cars of it's own. They use GoldCar to supply customers with vehicles. Unbelievable and completely unavoidable hidden costs. Airport surcharge, not communicated in original booking price as all other legal and ethical companies communicate. You have to choose one of their insurances, this means that if you have credit card benefit covering rentals that's null and void and you need to pay for theirs. The staff do their best, but they work for an unethical company and have the huge challenge of convincing you the misinformation and lies the company policies include are standard and should have been expected...wouldn't want their job. If you have any sense avoid Rhodium or Gold Car who services them for that matter.
Read More >Reviewed: Sep 25, 2019
E.Eddy Sanchez
Madrid
Excellent
Audrey Salome
Madrid
Excellent
Andrew Robinson
Madrid
Poor
I waited for the company's shuttle at the airport for two hours, but it never showed up. When I called the rental company, they told me that they had stopped their service due to the pandemic. I asked why they didn't inform me beforehand, and they said they had notified Zuzuche. When I inquired with Zuzuche, they were also unaware. It took thirteen days after starting a claim to receive my refund.
Read More >Reviewed: Apr 1, 2020
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