13 Car Rental Brands in Salt Lake City, Utah, United States

Very difficult to get on the phone to speak to someone specially on salt lake city airport!!!

Reviewed: Jul 24, 2023

Like: That after a V E R Y L O N G wait, I was offered an opportunity to upgrade
Dislike: Too many staff behind the desk not attending to anything, then saying the computers were down, resulting in overly long wait

Reviewed: Jul 18, 2018

everything was fine but at dropoff cart availabilty at dropoff position was way to inconvnt. i feel avis could remedy this and not religh on airport alone. thankyou for the service provided.

Reviewed: Jun 15, 2023

Avis customer service was horrible. Tried to find some specific info on the rental vehicle but could not get to the renting location and call center could not provide it

Reviewed: Jul 12, 2019

Spent too much time waiting to get our car.

Reviewed: Jul 4, 2019

Everything great...best experience ever at Fox and I have done many. William Devault at check-in was super and Dora in the return lot was fabulous!!

Reviewed: Oct 13, 2022

I did not appreciate the fact that my flight was changed to an earlier flight and FOX rent a car had vehicles available for me to use but since it wasn’t my time for pick up (even though I previously advised of the change and that I would still be bringing the car back earlier then the pick up) that I was charge approximately another $100 for a vehicle because I booked through QEEQ.

Reviewed: Apr 12, 2022

受け取りや返却は良かったのですが、車両の状態がはじめから悪く、かなり傷が付いている状態でした。 さらに、返却から２日後、何も連絡なく勝手に約１０万円程度の請求をかけられていました。 今、レンタル場所に連絡をして、状況を確認しています。

Reviewed: Nov 28, 2021

Excellent service and product. No complaints.

Reviewed: Aug 6, 2021

This was a terrible experience I will never use this again. I rented a Ford Explorer for a ski trip be I needed four wheel drive and space for gear. When I got to fox they said they don’t have any 4X4 and gave me a minivan and the guy at Fox couldn’t have cared less about how that would effect the trip. We ended up having to pay to take a bus because nothing without four wheel drive is aloud up the roads when it snows.

Reviewed: Mar 7, 2020

英語が出来ない私にも親切に対応して下さいました。 車をぶつけてしまい処理に伺った際もとても親切でした。 車両は清掃が行き届いており、走りも軽快で快適でした。 場所は空港から路面電車で30分くらいはかかります。 Googleマップのナビで簡単に辿り着く事が出来ます。 空港にもハーツがあるようですが価格が高い為、こちらの店舗を利用しました。 近くのホテルを予約した為、返却も大変便利でした。 また利用したいです。

Reviewed: Aug 24, 2022

Car was great. Free upgrade.

Reviewed: Jun 1, 2022

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

Reviewed: Aug 28, 2019

They didn’t have a car for us after we reserved it and had a waiting list of over 10 people for cars they didn’t have. I found a car at a different store and the guy tells me , we have to offer it to the first in line. I told them I found the car and they wouldn’t book it so we left and went to enterprise and they were wonderful!! Never use hertz again!!

Reviewed: Jul 25, 2019

I pretty much received the desired vehicle. Well done Hertz.

Reviewed: May 1, 2019

Great car and service

Reviewed: Aug 10, 2022

Only one person at reservation desk to serve customers so took an 45min to pick up the vehicle.

Reviewed: Oct 16, 2019

Dollar was great. The individual who helped me at the counter was awesome.

Reviewed: Aug 11, 2019

For a luxury rental with only 10,000 miles on it, you'd expect some things to be in good condition. First, the car had dings and scratches all over. We were told not to worry about it but if we were to take pictures. Glad we did because they tried to say we chipped the paint. But that wasn't the worst. We drove from SLC to Provo the night we got in and noticed the car was shaking a lot. We took the car to a Discount Tire in the morning to have it looked at. We planned to pay for balance and rotation ourselves just to save the hassle. BUT, two separate tire shops wouldn't touch the car because it was deemed unsafe. They would only put new tires on it. So we got on the line and it took about an hour to resolve it. They finally put new tires on with an account they had with Dollar. It delayed our day by about 3 hours total. Really irresponsible to not ensure their cars are safe before renting them. 2/32 tread on the tire with bare spots and radials showing. Absolutely something they should have cared to check and fix,

Reviewed: Aug 7, 2019

Didn’t really get price or car expected got Kia Soul no power small. Price after fees what I could of got cheaper though hertz gold discounts

Reviewed: Jul 26, 2019

The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while

Reviewed: Jul 7, 2021

Counter staff could not have been more accomodating and even upgraded vehicle with no charge. Excellent experience

Reviewed: Nov 2, 2019

Temps d'attente assez long pour récupérer la voiture. La voiture était une catégorie C, comme demandé, mais le coffre n'était pas assez grand pour mettre 2 valises et 2 petits sacs à dos, il a fallut baisser les sièges arrières pour que les bagages rentrent. Pas d'état des lieux de la voiture, il a fallut prendre des photos des nombreux éclats de peinture. Un grand merci à Thrifty qui m'a permis de rendre le véhicule à Los Angeles au lieu de Las Vegas, sans aucun supplément. La restitution du véhicule a été parfaite, rapide et efficace.

Reviewed: Oct 16, 2019

Car did not exceed my expectation but was sufficient and convenient. Didn’t have to wait long for the whole process, maybe 10 to 15 minutes long and that’s including walking to my rental.

Reviewed: Sep 16, 2019

Counter service efficient and very professional. On terminal with the most reasonable rate

Reviewed: Sep 12, 2019

Great service

Reviewed: Sep 25, 2020

Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

Reviewed: Jul 29, 2020

Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

Reviewed: Jul 21, 2020

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

Reviewed: Oct 5, 2019

The operation there wasn’t meant for large quantities of people. Only one person at the location renting cars for over 10 customers at the time of pickup.

Reviewed: Mar 27, 2019

terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.

Reviewed: Mar 20, 2020

Wonderful experience!

Reviewed: Sep 18, 2019

We felt that we were up-sold to a Chrysler Pacifica because our reserved car was not available. It turned out that the bigger car was helpful, but we did have to pay an extra $5 per day for this bigger car. The rest of our experience went well.

Reviewed: Aug 26, 2019

Great service

Reviewed: Jul 8, 2019

This SUCKED I arrived. The budget counter could not find my reservation. Once I show them they then found 2 reservations. They could not figure it out so sent me into the main desk. These people were incompetent. I waited 30 min. Then when they got to me they told me that I had to wait 45 min for a car. Then at 45 min I check and they told me that they had no cars and there were > 10 people ahead of me. I walked over to Avis and book a car. I missed my appt.

Reviewed: Jun 22, 2019

The counter staff was fantastic. Friendly, polite, efficient and proactive. Upon returning the car, they asked me if I need a ride to the airport or a hotel and graciously provide the ride back to my hotel. I will use their rental service whenever I am in Salt Lake City regardless of which provider has the best rate.

Reviewed: Dec 13, 2019

Counter staff was very friendly and check-in check-out was very quick. Highly recommend Rugged Rental!!

Reviewed: Dec 2, 2019

Everyone was very professional and friendly.

Reviewed: Oct 28, 2019

Rugged Rental was very easy to use, and we will use them again.

Reviewed: Apr 19, 2019

My only wish was that there wasn't a $30 fee for a 10-minute shuttle transport from SLC airport to the rental pickup location. But for three people traveling it was probably still cheaper than an Uber ride! Not a deal-breaker.

Reviewed: Feb 18, 2019

Car did not have full tank of fuel, talked to someone and just brought back as half a tank. But good service

Reviewed: Oct 1, 2019

Good service. Only Problem with a seat belt of the car

Reviewed: Sep 21, 2019

Our car was brand new, service was great. Fantastic experience!

Reviewed: Jun 17, 2019

Nice upgrade to AWD due to the snow, perfect car.

Reviewed: Jan 27, 2019

Like: Armada was in good condition. 4WD option was nice for trip to Yellowstone. Drop off was painless
Dislike: Printer was broken so agent had to fill in form by hand. Got Armada because it was the first set of keys agent picked up, even though Expedition I reserved was in the parking lot. Decided not to switch because I didn’t want to walk back inside with two little ones. Car had 36,000 miles and ran fine, even though I was told on the phone my rental would likely have under 5000 miles on it.

Reviewed: Jul 24, 2018

Deceptive practices while up selling extra driver charge. Quoted $68 for our trip and charges $108, basically quoted for a week rate but we had reserved for 10 days....sleazy practice. Not a lot of money but terrible optics

Reviewed: Sep 12, 2019

Advantage did not have the car we want. They say that their cars are for first come first serve (base on customer that come in), even though I reserved it online. We have to upgrade and pay more for an SUV. Basically they gave us an option which isn't much option to choose from. They say reserving online only lock the price, but doesn't lock the car, which then I don't understand what is the purpose of me spending my time choosing the car for so long, because in the end, the car availability is in correct and it's totally up to what advantage have.

Reviewed: Jul 22, 2019

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

Reviewed: Jul 2, 2019

They overbooked, and ran out of cars . There was an hour long line to be told there were no cars, and to take the shuttle back to the airport with no further advice from Advantage.

Reviewed: Apr 10, 2019

On the contract, it says shuttle runs but it did not. I waited more than an hour and called the local office several times but no one answered. I called a representative she said she called the local office and said no shuttle is available. What a terrible is this.

Reviewed: Mar 19, 2019

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

Reviewed: Feb 13, 2019

The counter staff tried to upsell a more expensive vehicle to every customer while I was at the counter. It wasn't even subtle and definitely a put off. Didn't have my car supposedly so I opted for a minivan which had more space anyway so it worked out. Vehicle was fine and value was good. Staff's selling techniques was the issue.

Reviewed: Jun 20, 2019

Like: all went well in a timely manner
Dislike: nothing at this time

Reviewed: Jun 10, 2018