13 Car Rental Brands in Salt Lake City, Utah, United States

Do not try to force people to buy stuffs if they say no. Car about the condition of the car you are renting my car was totally a mess. Bumper falling down, a lot of marks on a car!

Reviewed: Nov 11, 2024

Everything great...best experience ever at Fox and I have done many. William Devault at check-in was super and Dora in the return lot was fabulous!!

Reviewed: Oct 13, 2022

I did not appreciate the fact that my flight was changed to an earlier flight and FOX rent a car had vehicles available for me to use but since it wasn’t my time for pick up (even though I previously advised of the change and that I would still be bringing the car back earlier then the pick up) that I was charge approximately another $100 for a vehicle because I booked through QEEQ.

Reviewed: Apr 12, 2022

受け取りや返却は良かったのですが、車両の状態がはじめから悪く、かなり傷が付いている状態でした。 さらに、返却から２日後、何も連絡なく勝手に約１０万円程度の請求をかけられていました。 今、レンタル場所に連絡をして、状況を確認しています。

Reviewed: Nov 28, 2021

Excellent service and product. No complaints.

Reviewed: Aug 6, 2021

When we arrived, they didn't provide the Rogue without extra charge. After an hour of hassle with elderly and kids, we received 300 compensation from the rental company. Honestly, we were too tired to argue more. Finally, we got a Toyota RAV4 that needed maintenance, and I paid an extra 300 dollars.

Reviewed: Jul 31, 2024

Satisfied

Reviewed: Jul 27, 2024

The overall service of the rental company was acceptable. The condition of the car was average; it was a Jeep with 30,000 miles. The vehicle hadn't been thoroughly cleaned and had a lot of dust. Maintenance was mediocre, and the acceleration felt jerky. After driving for a while, I noticed a tire had low pressure. I inflated it at a gas station, but it continued to lose air slowly.

Reviewed: Jul 21, 2024

Didn't expect the car to be so spacious, it can fit three 28-inch suitcases.

Reviewed: Jul 18, 2024

Overall service was good. When the reserved car was not available, they provided several similar models to choose from, making car exchange convenient.

Reviewed: Jul 8, 2024

Satisfied

Reviewed: Jul 27, 2024

Queued from 6 AM to 9 AM to complete the paperwork. There were 10 service counters but only 2 staff members, with about 50 people waiting in line.

Reviewed: Jul 23, 2024

There was a long queue, likely due to a recent flight arrival, but the service was excellent. The staff were very attentive. We were upgraded to a large SUV for free, and the car had a particularly spacious interior.

Reviewed: Jul 4, 2024

The waiting time was a bit long. After the staff explained clearly, they asked if I wanted to add extra insurance for vehicle damage or key loss. Since I had already chosen the highest coverage when booking, I did not add any additional insurance. There was a small incident when picking up the car. My original order was for a Toyota RAV4 or a similar model, but at the counter, they offered us a JEEP pickup, which we agreed to. However, when we went to the parking lot, due to a mistake by the rental company, another customer was already in the car. The staff then arranged a large Ford seven-seater SUV for us. It was comfortable to drive, but the fuel consumption was quite high.

Reviewed: Jun 28, 2024

Very satisfied

Reviewed: Jun 25, 2024

Great service, returning the car was incredibly easy.

Reviewed: Jul 21, 2024

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

Reviewed: Jul 18, 2024

They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.

Reviewed: May 30, 2024

The car pickup process was very convenient and the procedures were simple.

Reviewed: May 27, 2024

Satisfactory

Reviewed: Feb 21, 2024

Very satisfied! Easy pick-up and drop-off, just follow the navigation, and the return process is quick! Great experience!

Reviewed: Jun 18, 2024

Great service attitude. They immediately replaced the car when there was an issue.

Reviewed: Jun 16, 2024

Very good

Reviewed: Dec 21, 2023

There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

Reviewed: Dec 14, 2023

Satisfactory

Reviewed: Mar 9, 2023

Returning and renting cars at Salt Lake City Airport is very convenient.

Reviewed: Jun 10, 2024

Overall pretty good, a nice experience.

Reviewed: Apr 9, 2024

Pretty good. Arrived at midnight and they promptly resolved any issues.

Reviewed: Mar 2, 2024

Apart from the long waiting time in line, everything else is 5-star.

Reviewed: Jun 10, 2023

Strongly promoted insurance.

Reviewed: Mar 6, 2023

Very difficult to get on the phone to speak to someone specially on salt lake city airport!!!

Reviewed: Jul 24, 2023

There were very few people and no lines. Both pickup and drop-off were very convenient.

Reviewed: Oct 21, 2018

Like: That after a V E R Y L O N G wait, I was offered an opportunity to upgrade
Dislike: Too many staff behind the desk not attending to anything, then saying the computers were down, resulting in overly long wait

Reviewed: Jul 18, 2018

Good service

Reviewed: Jun 24, 2017

Great service

Reviewed: Sep 25, 2020

Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

Reviewed: Jul 29, 2020

Arrival- we needed a van and got a Dodge SUV. We were in the car a lot and it was crowded. The car widows were messy with kid or dog prints so we are not sure it was properly cleaned during Covid times. Car only had 1/4 tank of gas, so that is how we returned it. On departure, the agent was not at the location for our scheduled drop off time or able to give us a shuttle ride back to the airport. Uber cost $27.

Reviewed: Jul 21, 2020

The car we reserved was not available at pickup. We were given a large 12 passenger van instead. My husband had to return to the rental place later that day to get the car we reserved. The airport pickup was slow. They told us 15 min. It was 40 before they arrived.

Reviewed: Oct 5, 2019

The operation there wasn’t meant for large quantities of people. Only one person at the location renting cars for over 10 customers at the time of pickup.

Reviewed: Mar 27, 2019

terrible made me wait an hour for the car then overcharged me for insurance and wouldn’t take it off. i left message for customer service and they never called back.

Reviewed: Mar 20, 2020

Wonderful experience!

Reviewed: Sep 18, 2019

We felt that we were up-sold to a Chrysler Pacifica because our reserved car was not available. It turned out that the bigger car was helpful, but we did have to pay an extra $5 per day for this bigger car. The rest of our experience went well.

Reviewed: Aug 26, 2019

Great service

Reviewed: Jul 8, 2019

This SUCKED I arrived. The budget counter could not find my reservation. Once I show them they then found 2 reservations. They could not figure it out so sent me into the main desk. These people were incompetent. I waited 30 min. Then when they got to me they told me that I had to wait 45 min for a car. Then at 45 min I check and they told me that they had no cars and there were > 10 people ahead of me. I walked over to Avis and book a car. I missed my appt.

Reviewed: Jun 22, 2019

The counter staff was fantastic. Friendly, polite, efficient and proactive. Upon returning the car, they asked me if I need a ride to the airport or a hotel and graciously provide the ride back to my hotel. I will use their rental service whenever I am in Salt Lake City regardless of which provider has the best rate.

Reviewed: Dec 13, 2019

Counter staff was very friendly and check-in check-out was very quick. Highly recommend Rugged Rental!!

Reviewed: Dec 2, 2019

Everyone was very professional and friendly.

Reviewed: Oct 28, 2019

Rugged Rental was very easy to use, and we will use them again.

Reviewed: Apr 19, 2019

My only wish was that there wasn't a $30 fee for a 10-minute shuttle transport from SLC airport to the rental pickup location. But for three people traveling it was probably still cheaper than an Uber ride! Not a deal-breaker.

Reviewed: Feb 18, 2019

Deceptive practices while up selling extra driver charge. Quoted $68 for our trip and charges $108, basically quoted for a week rate but we had reserved for 10 days....sleazy practice. Not a lot of money but terrible optics

Reviewed: Sep 12, 2019

The staff at the store was very friendly. They didn't push any services on us and simply introduced a few additional services and insurance options. Even when we said we didn't need them, they remained polite and passionate.

Reviewed: Sep 4, 2019

No queue, very convenient to pick up the car. They didn't inspect the car and didn't charge extra for adding an additional driver.

Reviewed: Feb 25, 2019

Advantage did not have the car we want. They say that their cars are for first come first serve (base on customer that come in), even though I reserved it online. We have to upgrade and pay more for an SUV. Basically they gave us an option which isn't much option to choose from. They say reserving online only lock the price, but doesn't lock the car, which then I don't understand what is the purpose of me spending my time choosing the car for so long, because in the end, the car availability is in correct and it's totally up to what advantage have.

Reviewed: Jul 22, 2019

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

Reviewed: Jul 2, 2019

They overbooked, and ran out of cars . There was an hour long line to be told there were no cars, and to take the shuttle back to the airport with no further advice from Advantage.

Reviewed: Apr 10, 2019

On the contract, it says shuttle runs but it did not. I waited more than an hour and called the local office several times but no one answered. I called a representative she said she called the local office and said no shuttle is available. What a terrible is this.

Reviewed: Mar 19, 2019

I was obliged to take an SUV, when I had reserved a compact. Apparently for road to ski hills....would be important to advise customers ahead of time. Going from 112$ to 1085$ US is unacceptable. Then magically offering discounts to an unacceptable price is insulting. I was a solo renter, going from 112$ to 300$ was unaccepable. Then no indications on where I drop off the car, only 1 employee on return, waited over 30 minutes only to be told I just need to drop the keys in a box.

Reviewed: Feb 13, 2019

The counter staff tried to upsell a more expensive vehicle to every customer while I was at the counter. It wasn't even subtle and definitely a put off. Didn't have my car supposedly so I opted for a minivan which had more space anyway so it worked out. Vehicle was fine and value was good. Staff's selling techniques was the issue.

Reviewed: Jun 20, 2019

Like: all went well in a timely manner
Dislike: nothing at this time

Reviewed: Jun 10, 2018

First, they extended a trip of less than 4 days to 5 days, and the official confirmation receipt was higher than the booked price. They insisted I sign it first before I could raise objections. When I requested intervention from the car rental platform, it hardly made any difference. Only after continuous demands did they change it back to 4 days. During a vehicle inspection, I was dissatisfied and asked for an upgrade. They only mentioned a $15 daily upgrade fee but didn't inform me about an additional fee or tax of about 200 yuan, which is outright robbery.

Reviewed: Oct 19, 2016

Satisfied

Reviewed: Jun 2, 2016