The overall experience was great. However, I was overcharged $40! I didn't realize this until I got home and looked at my receipt. How do I retrieve the money that I was overcharged? I paid $83 at the time of booking, but was charged an additional $40 on top of that.
Car was very dirty. Also, they did not have the car I requested, and gave me a larger one which used a lot more gas. I emailed their customer service and never received a response.
Of all the rental places fox is by far the least user friendly. There are no counters to return car at San Jose airport. You return it to the parking garage and they walk up to you. Good thing is cars are usually upgraded but the cars I have had are pretty beat up and they do a poor job of cleaning them.
Exceeding long wait to pick up the car, over 1 hour while all other rental companies had no lines...The car I booked was midsized, the only car they had had was a full sized SVU which I did not want. The Van stank of marijuana...Terrible experience
I was surprised to have a brand new 2019 car. Liked the car, but the front driver seat was a little cramped. For someone with shorter legs and smaller body frame the steering wheel is not too in the way, but for larger bodies and longer legs it is too cramped in space. I liked the gas mileage and how easily it fit in the small compact parking spaces.
Во время регистрации постоянно пытаются впарить всевозможные дополнительные сервисы, которые даже не очевидны. Нужно постоянно на каждый вопрос отвечать «нет».
Excellent car condition. Car model was a good one too. Overall experience with the car that we had was great.
Except their pre-fill fuel policy, where I end up keeping about $50 fuel while returning, experience with Hertz was good.
Only nasty surprise was the added bridge-crossing fee. $8 to cross the Golden Gate, then Hertz adds another $6 in "convenience fees". Don't know what planet they are living on but that is a 75% increase, unexpected and extortionate. Bad move, Hertz, you'll be my last choice in the future.
Like: Tim was very kind, informative, friendly and patient. He was very knowledgeable about the process and Airport. He made it very user friendly. Dislike: The vehicle was not very clean. It needed a thorough washing and better detailing in the inside.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.