41 Car Rental Brands in Christchurch, Canterbury, New Zealand

Staff were helpful and nice, the whole process was efficient. Car was ok but could have been newer, as it had more than 100k km on the clock.

Reviewed: Mar 16, 2025

Very satisfied

Reviewed: Nov 13, 2024

Very satisfied.

Reviewed: Nov 5, 2024

Extremely satisfied, have collaborated multiple times.

Reviewed: Oct 21, 2024

The company is managed by young people, so everything went smoothly and communication was excellent.

Reviewed: Oct 21, 2024

When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.

Reviewed: Mar 1, 2025

Was very busy when we arrived and had to wait a fair while for space on the shuttle. But the drivers were very helpful And counter staff once we got to the office were great. Just stretched out the process waiting for the shuttle.

Reviewed: Jan 20, 2025

Very smooth and quick pick-up and the car was also in good condition.

Reviewed: Dec 27, 2024

Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.

Reviewed: Dec 14, 2024

Excellent customer service, and the car was comfortable and worked well

Reviewed: Dec 8, 2024

Rubbish vehicle.

Reviewed: Jan 24, 2025

They give clear instructions proactively and response timely. Only thing is the finance part made me a bit concern that they didn't receive the funding from Qeeq in time and double charged me on additional driver fee and requested me to get refund back from Qeeq. This might be internal process between Yesaway and Qeeq to be improved. Too troublesome for me to work on the refund between the 2 companies.

Reviewed: Dec 18, 2024

Yesaway itself was OK - It just wasn't what I had booked

Reviewed: Oct 20, 2024

The car was in great condition and easy to drive!

Reviewed: Oct 8, 2024

The service was excellent, and they provided car pick-up and drop-off services.

Reviewed: Aug 27, 2024

See above

Reviewed: Jan 14, 2025

no the was as expected

Reviewed: Oct 2, 2024

Satisfied

Reviewed: Jul 29, 2024

The instructions for contacting for picking up are frustratingly unclear and unhelpful and could be updated to say, go to the end of the international terminal, out the door, and wait for a van with the logo xxxx. There was no phone to call for clarity. I then missed the first shuttle.

Reviewed: Mar 21, 2024

Car was certainly used; many dents, scrathes, and star chip on the windscreen. Stereo speakers were lousy. There was a very loud rattle from the forward end of the vehichle. All noted at end of trip and they said they would report them to mechanic. Car ran fine and did the job comfortably.

Reviewed: Mar 7, 2024

best rates, good service, very satisfies

Reviewed: Jan 14, 2025

Someone should have come to meet me / pick me up at the airport with some identification with my name on it.

Reviewed: Jan 1, 2025

I rented there because of high rating to do with customer service. But the vehicle was really awful and when I called for help mid-rental the staff were utterly unhelpful.

Reviewed: Dec 18, 2024

Great

Reviewed: Oct 22, 2024

Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine. Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all. I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.

Reviewed: Apr 22, 2024

車両受取時、傷の説明なしにもかかわらず返却時は細かく写真を撮っていた。 ガソリンを1.5m先のスタンドでフルチャージしたにも関わず1km先でしなおせと言われた。 また、飛行機に間に合わない、と何度も伝えてもガソリンを入れ直さないといけない、の一点張り。

Reviewed: Jan 2, 2025

Good value. Helpful staff.

Reviewed: Dec 8, 2024

Very satisfied, the staff was very friendly.

Reviewed: Jul 27, 2024

Very satisfied

Reviewed: Jul 21, 2024

The staff were very helpful and friendly. They advised us to get a similar car that wasn’t electric so we’d be able to drive a distance.

Reviewed: Jul 5, 2024

Thank you.

Reviewed: Dec 18, 2024

Very satisfied

Reviewed: Nov 17, 2024

Very convenient!

Reviewed: Nov 2, 2024

Satisfied, highly recommend

Reviewed: Oct 24, 2024

Very convenient, the overall process of picking up and returning the car was very smooth, and the rental company provided a brand-new car.

Reviewed: Oct 20, 2024

Convenient and fast! Staff are excellent.

Reviewed: Nov 19, 2024

Very good service, very nice, no long waiting time, everything was explained clearly.

Reviewed: Oct 18, 2024

Good

Reviewed: Oct 9, 2024

Good

Reviewed: Oct 9, 2024

Pretty good, the instant return process was very surprising.

Reviewed: Sep 5, 2024

Very good

Reviewed: Nov 17, 2024

Airport pick-up and drop-off are available, but make sure to have a phone that works in New Zealand.

Reviewed: Nov 10, 2024

Great service.

Reviewed: Nov 9, 2024

Very good.

Reviewed: Nov 2, 2024

Very satisfied

Reviewed: Oct 16, 2024

Overall, the service was pretty good, but the efficiency could be improved.

Reviewed: Nov 15, 2024

Perfect rental

Reviewed: Oct 20, 2024

I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024. Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise. I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.

Reviewed: Oct 1, 2024

Very good.

Reviewed: Sep 21, 2024

They upgraded us to a hybrid car, which was spacious and comfortable to drive. Pretty good experience overall. After returning the car, they charged us NZD 100.55, but we're not sure what the fee is for. Waiting for QEEQ to help us find out!

Reviewed: Apr 16, 2024

Customer service was great and staff members were very friendly to answer any enquiries I had asked. Thank you for making this an easy and enjoyable experience .

Reviewed: Nov 11, 2024

Very convenient.

Reviewed: Oct 22, 2024

Very satisfied

Reviewed: Oct 16, 2024

Satisfied

Reviewed: Oct 10, 2024

Excellent

Reviewed: Oct 7, 2024

Very satisfied

Reviewed: Nov 10, 2024

The service was excellent.

Reviewed: Oct 30, 2024

The staff was very friendly, and the airport pickup service was excellent! The vehicle used for pickup was a Toyota Alphard!

Reviewed: Oct 9, 2024

The pickup guy was very friendly! Overall, the process was quite satisfactory, with no hidden charges. He patiently answered all our questions and even provided us with a free vehicle upgrade upon arrival! It was an excellent car rental experience.

Reviewed: Oct 7, 2024

Excellent.

Reviewed: Oct 6, 2024

Very satisfied

Reviewed: Nov 1, 2024

Very satisfied, smooth communication.

Reviewed: Oct 31, 2024

Quite satisfactory, allows for vehicle returns in different locations, with clear signage at the airport.

Reviewed: Oct 16, 2024

Satisfied

Reviewed: Oct 15, 2024

Purchased 24-hour roadside assistance and additional passenger option.

Reviewed: Oct 10, 2024

As I stated above, the car given to us was smaller than what we booked. The counter staff members were not accommodative to our request for a slightly bigger car as we had more baggage, which was supposed to fit well in the car we had booked. Also, we had to pay a speeding fine of NZD 30 through SNAP that charged us NZD 50 as administrative charge, which was a rip off! The staff at the counter was not particularly friendly and took longer time to attend to me particularly when I returned the car.

Reviewed: Oct 28, 2024

Very satisfied.

Reviewed: Aug 8, 2024

Satisfied

Reviewed: May 18, 2024

Satisfied

Reviewed: Apr 21, 2024

The car was overall ok, had some external body defects and some tape pasted on bumpers. The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.

Reviewed: Jan 3, 2024

Not bad.

Reviewed: Oct 26, 2024

Excellent, the vehicle is very new.

Reviewed: Oct 22, 2024

Easy pickup, car in good condition, no upselling.

Reviewed: Oct 10, 2024

The store is easy to find, and the car pickup process is quick.

Reviewed: Oct 7, 2024

Satisfied

Reviewed: Oct 4, 2024

Satisfied

Reviewed: Oct 24, 2024

Van was disappointing, vibration, brakes, inside was tidy but outside was rough.

Reviewed: Oct 22, 2024

Our 12-day car rental trip on New Zealand's South Island during the Spring Festival was truly unforgettable. The rental company provided a vehicle in excellent condition. From the moment we picked up the car, it was clear that it had been well-maintained. The exterior was clean with no visible scratches, and the interior was spacious, hygienic, and completely odor-free. The seats were comfortable, adding extra enjoyment to the long journey. During the drive, the vehicle performed exceptionally with responsive handling, precise steering, and quick braking. Whether on city roads or rugged mountain paths, it handled effortlessly. The powerful engine ensured a smooth trip throughout. Additionally, the staff provided attentive service, patiently answering all our questions. Overall, the outstanding condition of this rental car made our South Island trip in New Zealand a reliable and enjoyable experience.

Reviewed: Oct 18, 2024

Very satisfied, the car was in excellent condition and had plenty of space!

Reviewed: Oct 17, 2024

Very satisfied.

Reviewed: Oct 13, 2024

yes would use again

Reviewed: Oct 22, 2024

Good.

Reviewed: Oct 12, 2024

Very satisfied!

Reviewed: Oct 11, 2024

Satisfied

Reviewed: Oct 8, 2024

I registered in advance on my phone, arrived at the store, checked the car, and drove off directly.

Reviewed: Sep 18, 2024

The car was very new, a 2023 model, less than a year old.

Reviewed: Oct 17, 2024

The car provided was too old, and there wasn't even a Land Cruiser. Booked for 11 days, but they gave me a Prado while claiming it's the same model. I don't recommend Go Rental—I've been renting cars since 2014 and have never encountered anything this frustrating.

Reviewed: Oct 8, 2024

Excellent service, the reception lady was super cute. I do have one note: the phone number provided by QEEQ in the order was incorrect, and it didn't mention that the shuttle pick-up point is at Gate 2 of Christchurch Airport. Due to the time difference, I couldn't reach customer service. We were in a rush and had to ask around at the airport for help, while the company staff were waiting for us at Gate 2. We ended up wasting half an hour.

Reviewed: Jul 26, 2024

Even though it was quite late when I arrived in Christchurch, the staff was still waiting for my flight to arrive so I could pick up the car.

Reviewed: Jun 15, 2024

It was late at night when I picked up the car in Christchurch, but the staff were still waiting for my flight to arrive.

Reviewed: Jun 15, 2024

When I arrived at the location, there was no staff available. They left a note asking to call a phone number, but hilariously, the number was for the pickup location itself. With no one around, what was the point of the number? Thankfully, someone arrived after about 10 minutes.

Reviewed: Oct 14, 2024

Extremely smooth, located right inside the airport.

Reviewed: Oct 11, 2024

Excellent.

Reviewed: Oct 8, 2024

Pretty good, communication wasn't too difficult. During the rental period, they provided follow-up via phone and email with reminders. An additional driver cost $25 NZD per day. Returning the car was very convenient; I simply handed the key to the front desk staff and it was done. I booked a Toyota but got a Mitsubishi instead, which was easy to drive and relatively new. The staff didn't try to upsell insurance since I already purchased one domestically, so there were no extra charges. Initially, I wanted to rent snow chains but decided they weren't needed due to the weather, so the pre-authorization fee for them was deducted.

Reviewed: Sep 1, 2024

Very convenient and fast, the staff is friendly.

Reviewed: Aug 18, 2024

Very satisfied.

Reviewed: Oct 12, 2024

The overall service was excellent, and the car was in great condition. Coincidentally, the staff had just become a new parent when we picked up the car—congratulations! I'll choose your company again when visiting New Zealand next year.

Reviewed: Oct 12, 2024

The service attitude was excellent, sincere, and without any upselling.

Reviewed: Aug 27, 2024

The car is a bit old, but it offers great value for money and is worth renting.

Reviewed: Mar 14, 2024

No service, just normal interaction! Can the car be in worse condition? Over 200,000 kilometers and the left side mirror and gas cap have spider webs. The doors won't even open, I have to climb in through the passenger side to open the driver's door! The fuel tank was only half full, and the boss said it's fine to return it with the same amount of fuel... The most absurd thing was returning the car. When we arrived at the store, there was no one there. We called, and they told us to wait. The store arranged the cheapest Uber to take us to the airport! This was definitely the worst car rental experience I've ever had.

Reviewed: May 7, 2023

The staff was friendly and polite.

Reviewed: Oct 10, 2024

The car was quite old, and the onboard system was in Japanese. The map even showed Tokyo, Japan, so it seemed like it was a second-hand car from Japan. But fortunately, it ran 2000 km without any issues, which was quite lucky.

Reviewed: Oct 5, 2024

When picking up the car, I informed the staff that I had already purchased insurance, but the staff insisted on adding local insurance, citing communication issues. It wasn't until after I paid the $200 deposit with my card that I realized an additional insurance fee had been charged. When I asked for a refund, I was told that the payment was non-refundable. The only option was to cancel the entire order for a refund, which would leave me without a car. Finally, I sought assistance from QEEQ customer service, and the issue was resolved satisfactorily.

Reviewed: Oct 7, 2024

The overall service of Europcar is quite good. The car is very new, though the queue for picking up was a bit long. Other than that, no issues.

Reviewed: Aug 16, 2024

Very good.

Reviewed: Aug 3, 2024

Extremely satisfied!

Reviewed: Jul 25, 2024

The service was excellent. Although there were upsells, it's their job, you can just decline. The vehicle was relatively new, equipped with everything except for a sunroof. It had high specs including a heads-up display, which was essential during our trip to the South Island. This high-end Kia SUV model is not available in the domestic market.

Reviewed: Jul 19, 2024

Very convenient.

Reviewed: Sep 19, 2024

The staff was patient, professional, and very friendly.

Reviewed: Aug 3, 2024

Very satisfied

Reviewed: Jul 22, 2024

It was a very quick and easy process picking up and dropping off the car. The car was very handy to have in our travels around Christchurch and in great condition. Staff were very helpful and friendly to deal with.

Reviewed: Jan 5, 2024

Very good

Reviewed: Dec 11, 2023

The rental company was very enthusiastic. They contacted us in advance and picked us up at the airport to go to the rental office, which was very convenient.

Reviewed: Jul 29, 2024

The car rental company was very enthusiastic, contacted us in advance, and picked us up from the airport to the rental location. Very convenient.

Reviewed: Jul 20, 2024

Very good, excellent service

Reviewed: Jul 16, 2024

Extremely satisfied

Reviewed: Jan 3, 2024

Extremely satisfied

Reviewed: Dec 22, 2023

Great car rental experience. The car model was more than sufficient for a solo trip. Handled rain and snow without any issues. Although the car was a bit old, it was totally adequate. Recommended.

Reviewed: Jun 21, 2024

New Zealand has many mountain roads, the car has enough power, and the brakes are excellent.

Reviewed: Mar 3, 2024

Got an upgrade on vehicle. Took a while to get keys with all the paper work. They told me I had to drop car with them and get taxi for early drop off.

Reviewed: Jan 13, 2020

There were no clear signs for the JUCY Christchurch Airport shuttle bus. The staff were not very familiar with the Zuzu platform and actively promoted their own insurance. They seemed surprised by QEEQ's insurance. I checked, QEEQ's insurance seems to have a maximum payout of 8000.

Reviewed: Feb 5, 2017

Good, very convenient.

Reviewed: Aug 13, 2014

The actual vehicle is not the 2023 model, it's relatively old. There's a strong odor inside the car, and the steering wheel shakes violently when driving at 100 km/h on the highway, posing a safety risk.

Reviewed: Jun 11, 2024

The car model wasn't the ideal one, and diesel cars have road charges in New Zealand. However, the overall pickup and dropoff process was quite convenient.

Reviewed: May 30, 2024

Extremely satisfied

Reviewed: Feb 23, 2024

Excellent service, very convenient.

Reviewed: Jan 8, 2024

Very satisfied

Reviewed: Mar 27, 2020

The process was quite slow, but that's expected with overseas rentals. It's always slow the first time renting from a store.

Reviewed: Mar 2, 2024

It's mainly slow, but that's how it is with overseas rentals. It's always slow the first time renting from a store.

Reviewed: Mar 2, 2024

Very satisfied, good car condition, good service, top choice for overseas self-drive.

Reviewed: Jan 14, 2024

Excellent

Reviewed: Dec 17, 2020

The queue time was very long due to the high number of people and the staff's efficiency was average.

Reviewed: Mar 10, 2020

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

Reviewed: Feb 10, 2020

Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.

Reviewed: Dec 12, 2019

The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.

Reviewed: Aug 17, 2020

You can talk to the staff ,he always respond yours. Reasonable price and Reliable .

Reviewed: Mar 23, 2020

Excellent service, they went out of their way to pick us up at a distance. When we got stranded due to flooding, they helped us check road conditions and extended the rental.

Reviewed: Dec 11, 2019

When picking up the car, the staff gave us a training on local traffic regulations. For drivers who are not very familiar, a road test is required. We initially arrived late, and the preliminary training and test drive took too long. We waited over an hour to get the car. After many years of self-driving rentals abroad, we have never encountered such a strict rental company. The staff had extremely stringent requirements for the drivers. One driver, with decades of driving experience in China, made some minor errors due to unfamiliarity with the surroundings and different traffic rules. As a result, the staff deemed this driver unfit to drive unless we paid an additional 2000 SGD insurance fee. This exorbitant fee led to a dispute, and the staff even threatened not to rent the car to us. Since we were not familiar with the area, we had to compromise and negotiate with the rental platform after getting the car. Rent-a-Car's response was prompt, and after receiving my feedback, they contacted the rental company, and eventually, we only had to pay an additional 15 SGD per day for the insurance. While I do not deny the rental company's safety training processes, I believe their evaluation method is inappropriate. The local laws allow Chinese drivers to drive, and we had comprehensive insurance. We care about safety more than the rental company does. When educating us on local traffic regulations, the rental company should correct any driving mistakes and allow for more practice. After all, it's not that we can't drive; we are just unfamiliar with the local rules. Judging a driver's ability based on a five-minute test drive and attempting to charge exorbitant insurance fees is unacceptable.

Reviewed: Nov 29, 2019

Staff was good...greeted n treated well but they showed up a bit late.

Reviewed: Feb 23, 2019

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

Reviewed: Mar 31, 2020

They were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.

Reviewed: Mar 12, 2020

I used a JCB credit card to rent the car. The staff initially said it couldn't be used and refused to swipe it, then spent half an hour trying to sell me insurance. After some negotiation, the staff finally tried my card and it worked. Later, I received an unexplained charge, and was told it was for a late return. After providing evidence to dispute this, I was then told it was for an early return. This explanation is unacceptable to anyone reasonable. Instead of taking responsibility, they gave various excuses with no convincing justification. The car rental experience was very poor!

Reviewed: Feb 20, 2020

They came to pick us up at the airport. The phone call was supposed to be free, but they charged us NZD 12 upon arrival.

Reviewed: Feb 14, 2020

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

Reviewed: Feb 12, 2020

Good deals. Didnt get a kia carnival as "suggested". Gor a Previa instead. So the space was kinda tight.

Reviewed: Mar 29, 2020

Had an accident, and we had to advance the repair cost ourselves. They didn't allow third-party payments or cash payments, which was very inflexible and caused a long delay.

Reviewed: May 22, 2018

Picked up the car at Christchurch Airport, sharing a counter with Hertz. The receptionist was a local woman, rather chubby, with an arrogant attitude. Although there were greetings like 'hello', she had a constant scowl, which gave us a bad first impression of New Zealanders. We wanted to contact the rental company to pick up the car early, but the phone number on the rental contract was unreachable for some reason. Since it was early morning in China, we didn't bother contacting the rental company. However, both the pickup and return process were very convenient.

Reviewed: Dec 20, 2017

The service attitude was mediocre, and they couldn't clearly explain the address over the phone.

Reviewed: Oct 7, 2017

Very satisfied

Reviewed: Mar 27, 2020

Car was quite old and the interior was in rough shape

Reviewed: Mar 18, 2020

Like: Better than expected for the cost, lots of extras

Reviewed: Sep 6, 2018

Service was terrible. When drop off the car, the service lady insisted there were scratches and asked for penalty. I wiped off the scratches as they were just dirt. That lady insisted there was a chip on the windshield and asked for penalty as well. I explained it was evidenced on check in and that was not caused by me. However I still received a letter claiming $120 repair fee for that tiny 10mm chip. The company is clearly cheating the money!

Reviewed: Feb 7, 2020

The car and customer service exceeded my expectation. The collection and drop off was easy and superb. Highly recommended.

Reviewed: Dec 31, 2019

Car was old, dented body work, quite dirty, and very noisy to drive, not great suspension. We quickly realised why it was so much cheaper than the other care hire places. Staff friendly but clearly not enough of them and low staff morale. On our arrival they initially told us we'd have to wait two hours after the scheduled pick up time for our car to be ready. After a 36 hr plane journey from Europe with 3 small children this was completely unacceptable. We said so and they somehow rustled up a far in 20 minutes... Tank wasn't full but they were relaxed about it.

Reviewed: Jan 13, 2020

I was given a Hyundai accent in almost new condition...not a Toyota. When I went to collect my vehicle was told I had to pay an extra $20 a day as I didn't have full coverage. When booked in Australia I thought I had it all paid for. Not happy. Service was fine

Reviewed: Nov 26, 2019

Easier than other companies

Reviewed: Nov 26, 2019

I was stoked with $117 for a "corolla or similar" for 4 days but of course that was too good to be true, I got a sluggish Hyundai Accent instead. Still good value I suppose. The staff were ok but didnt go out of their way at all. I wasnt explained the drop off location and had to leave cash for parking as I dropped it in the wrong spot and didnt have time to move it. I left my phone in the car and had to wait half a day for them to retrieve it and then arrange my own courier.

Reviewed: Sep 27, 2019

They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.

Reviewed: Jul 18, 2019

Helpful and knowledgable staff.

Reviewed: Jul 16, 2019

The service was generally okay, but the waiting time was quite long, probably due to the high season.

Reviewed: Nov 8, 2019

Excellent!

Reviewed: Oct 26, 2019

Our flight information changed the morning we were leaving the USA for our trip, which was two days before we attempted to pick up the car. I called right cars, knowing there was a time difference and it was late at night in New Zealand, however I wanted to confirm the change in pickup time as soon as I found out the flight information changed. We were originally to land around 1pm, and it changed to land at 11pm. A man answered who said he was working from home, and I told him I wanted to make sure we could pick up when we landed even if it was at night outside of office hours. He confirmed, saying that he was going to be on shift at that time. When we landed, I called for the shuttle and the same man told me no one was there, that I was supposed to pick up the car at 11am THE NEXT DAY. I told him that I could not come back the next day, that I specifically checked with him that i could pick it up at night and he insisted that the pickup time was set for 11am. I told him to cancel the car, and went to an airport desk to rent a car that I could take straightaway. When I called to get a refund the next day, I was told I had to go through the booking company. I called and was told I was marked a no-show, so I could not get a refund. I called the owner of Right Cars and he said he would have to do some investigating, but I have heard nothing since.

Reviewed: Sep 7, 2019

The company's 8-seater was a bit small, so they gave us two Nissan 5-seaters instead, with no price change.

Reviewed: May 30, 2019

Counter staff member Tim was excellent

Reviewed: May 21, 2019

The car itself was fine; drove well, no issues. The only problem was the fact that everything was in Japanese and it hadn't been switched 9ver yet despite having over 150,000 kilometers logged.

Reviewed: Apr 20, 2019

The rental staff were extremely friendly and communicative in English. They agreed to let us return the car later and even gave us a free ride to the airport. They also helped us deal with a parking ticket. Really appreciate it!

Reviewed: Apr 2, 2019

Poor customer service and attitude.

Reviewed: Apr 29, 2019

Very good, the owner is very friendly.

Reviewed: Jan 10, 2019

The service was excellent. They picked us up from our accommodation, brought us to the rental location, and then dropped us off at the airport. The owner was very enthusiastic and provided local tips on parking and scenic spots.

Reviewed: Jan 7, 2019

The company established contact with us while we were still at home and picked us up at the airport to get the car, which was very convenient and fast.

Reviewed: Aug 4, 2018

Acceptable

Reviewed: Mar 1, 2019

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

Reviewed: Feb 20, 2019

very old car

Reviewed: Feb 16, 2019

Small company, only saw one employee from start to finish. The attitude was good, but the service... The car provided was very old. The front desk only had one person working, so we couldn't exchange the car or cancel. This company is also far from the airport, and returning with luggage to find another rental company would take a lot of time. We thought it wasn't worth it, so we just accepted the old car.

Reviewed: Jan 16, 2019

It's okay

Reviewed: Dec 29, 2018

To be honest, I'm very dissatisfied with this company. I booked a new Toyota Yaris, but upon pickup, I received an old Nissan Tiida from 10 years ago. The car was dirty and hadn't been cleaned, and there were numerous scratches. When I pointed these out and took photos, they said it didn't matter. I requested this be noted on the pickup form, but they told me not to rent if I didn't like it and questioned why I was inspecting the car so carefully. They said all their cars were in this condition. When I returned the car, they charged me almost 4000 RMB for a small two-centimeter paint chip on the rear of the car. I rented the car for 11 days for less than 2000 RMB. Charging nearly 4000 RMB for a scratch smaller than a fingernail? Are they crazy?

Reviewed: Mar 22, 2019

I was disappointed with the professionalism of the company and the unusual requests to do car hand over and return at a supermarket.

Reviewed: Jan 28, 2019

The customer service was excellent

Reviewed: Jan 19, 2019

Great service, they accommodate the actual needs of the customers, and the car was in excellent condition with only about 3,000 kilometers.

Reviewed: Jan 6, 2019

The staff were polite and responded quickly!

Reviewed: Jan 4, 2019

During pick-up, they only conducted a superficial inspection and told me that everything was recorded, and there should be no issues. Trusting them, I only checked for scratches on the surface. However, when returning the car, their inspection was very detailed, even feeling under the bumper and claimed it was scratched. It was frustrating, and I had to accept it. Please, everyone, be sure to carefully check under the front and rear bumpers during pick-up, especially in areas you can't see. Take photos for evidence! Otherwise, you won’t have any proof if something goes wrong! Take note! On this trip, a friend borrowed from another slightly larger company, and we had no such issues. Although it was a few hundred bucks more expensive, it was worry-free! Everything else was fine!

Reviewed: Jan 4, 2019

The car was delivered later than the scheduled time. We arranged to pick it up at 9 AM, but by 9:31 it still hadn't arrived. While driving, the car made a loud noise and couldn't be driven properly. They claimed it was sand in the brake pads. We drove on regular roads, not gravel, and requested a repair. They demanded a credit card for security and blamed us for the issue. When we reported this to the rental company, their staff insulted us, questioning our integrity. We didn't make up the problem; the car had an issue and the rental company should inspect it to determine responsibility. Instead, they asked for our credit card with unclear intentions. This almost ruined our plans. With such an attitude and service, who would dare to rent from them? Cars can have issues, but this approach and attitude are unacceptable.

Reviewed: Dec 15, 2018

They were helpful, it seemed to take a while to get the paperwork sorted and the man seemed a bit flushed. Ok experience overall.

Reviewed: Jan 16, 2019

The car was in average condition, a bit old, and the sound insulation wasn't great while driving. However, the store service was good.

Reviewed: Mar 9, 2017

The vehicle conditions from Bluekey are very poor. I rented a Toyota Corolla with over 90,000 kilometers on it. The wheel was damaged, the speakers were broken, the tailgate switch didn't work, and the right rear taillight was intermittently functioning. When I asked for a replacement vehicle, they said they had no other cars available. The deposit was charged directly to my credit card, not pre-authorized, and they have been making excuses for not returning the deposit even after one month. This company is run by Chinese owners. I recommend opting for an international company where you can get a replacement vehicle promptly if there are issues, without facing unavailability.

Reviewed: Jan 24, 2017

I suggest everyone think twice before considering Bluekey car rental at Auckland Airport. Here’s my experience: When picking up the car, the Chinese staff required a deposit of 2500 NZD. If there was any minor scratch when returning the car, the deposit would not be refunded because I did not purchase additional insurance. 2500 NZD (12500 RMB) seemed exorbitant, so I bought their insurance, which cost nearly 1000 RMB for 8 days. However, I later found out that my rental package already included insurance for minor scratches! Secondly, I feel this was more than a simple misunderstanding. When returning the car, an overseas staff member inspected it and said everything was fine. Then a Chinese staff member came out, looked around, and claimed there were a few scratches on the roof that required a compensation of 1000 NZD. After negotiation, they reduced it to 600 NZD (3000 RMB). I need to point out a few things about these scratches: 1. They were so minor that they didn't show up in the photos I took for evidence. 2. The additional insurance I bought didn’t cover the roof. 3. Charging 3000 RMB for scratches that don't show up in photos—isn't this a scam? 4. In hindsight, this company is quite sly. The car originally had more than 20 scratches (which they don’t repair), and you can't ensure you document all damages during pickup, but you'll be troubled at the return. In comparison, when I went back to Auckland, I rented a car from Discount. No deposit, no insurance, and everything was prepared in the car without any checks. The experience was vastly different. I have retained videos, photos, contracts, and other evidence of my experience with Bluekey. Feel free to consult if needed.

Reviewed: Jan 6, 2017

The experience was good; the car was in great condition and relatively new. Most of the staff were Chinese. They emphasized the challenges of driving on New Zealand's mountainous roads since we are from a big city and might not be accustomed to such conditions.

Reviewed: Dec 16, 2016

Each person's processing time was too long. But the service was good.

Reviewed: Nov 5, 2018

Both pickup and dropoff were at the giant Hertz company, amazing! I rented a Corolla but was given a high-end Mazda 3 with less than 40,000 kilometers and cruise control. It made the journey much easier. This car rental experience was awesome.

Reviewed: Jan 7, 2016

Excellent service attitude. Even though the service staff was quite elderly, they were still very patient and attentive. Very nice.

Reviewed: Sep 26, 2018

Discovered a severe odor in the car on the day of pickup; cleaning was provided at midnight and an air freshener the next morning. Just hope not to encounter such a car again.

Reviewed: Mar 3, 2018

Good communication, friendly attitude

Reviewed: Feb 24, 2018

This is my third time renting a car abroad. The first two times I rented from Hertz and had almost no unpleasant experiences. This time, due to language and price reasons, I chose this Chinese-owned rental company, thinking the communication would be easier. However, it was quite disappointing. Firstly, the car I received was not the model I had booked online. It was very dirty and old. When I asked the delivery person, I found out the car had run over a hundred thousand kilometers and was a second-hand car. Additionally, there were numerous scratches on the car. We asked to have these recorded, but the delivery person said the rental company wouldn't be concerned about these small scratches. For safety, we took photos of the car with the delivery person in them to prove the condition at handover. This proved to be the right choice. Our 8-day self-driving trip went smoothly. When returning the car in a different city, we asked the rental company to confirm everything was fine with a signed document. However, after we took a flight to another destination, we received a message from the rental company saying there was a scratch on the underside of the front bumper and that we needed to compensate for it. We immediately responded saying the scratches were already there and noted in the contract. The rental company then replied, saying the scratch on the bottom was something we added ourselves. We were shocked and hadn't thought to inspect the bottom of the car. Fortunately, one of the photos we took showed a low-positioned scratch, proving it was there at the time of handover with the delivery person in the shot. This resolved the issue, but it was truly frightening! I'm writing this to remind anyone renting a car abroad to not trust verbal promises from rental companies. Always inspect the car carefully and take onsite photos as evidence. It's not a bias against Chinese companies, but the integrity was really poor. This was the worst car rental experience ever. Additionally, the car was very fuel-inefficient. To be fair, there were some positives. The rental company called us immediately after we landed and delivered the car to the airport promptly. Their service was quite good. After receiving the photos as evidence, they corrected their mistake and refunded the full deposit. Despite my intent to leave a negative review, I hope they can improve, as more and more Chinese people are renting and self-driving abroad.

Reviewed: Mar 11, 2017

Good service, the staff were very nice.

Reviewed: Oct 5, 2017

They should provide more detailed information on where to catch the shuttle bus after leaving the airport. The bumper was already damaged when we picked up the car.

Reviewed: Jan 11, 2018

Fairly reputable, with a large fleet of vehicles.

Reviewed: Aug 29, 2016

Didn't see a store.

Reviewed: Feb 13, 2017

Excellent, highly recommended.

Reviewed: Sep 7, 2016

Satisfied

Reviewed: May 27, 2014

They do not accept VISA credit cards, which caused an issue when I arrived because they wouldn't let me rent a car. They said they couldn't process the card and suggested taking me to other rental companies. After negotiating, they allowed me to pay in cash directly. So, make sure to confirm the acceptable credit card types before renting. Other than that, everything was great; the car was in good condition, and the pickup and return process was simple and convenient.

Reviewed: Dec 12, 2013